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Compare KANA Enterprise, Whatfix, and Oracle Service Cloud (formerly RightNow)

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
Whatfix
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
8.1
Ease of Use
Ease of Use
8.3
8.9
7.7
Ease of Setup
Ease of Setup
6.4
8.1
6.8
Ease of Admin
Ease of Admin
6.7
8.3
7.3
Quality of Support
Quality of Support
7.5
9.9
7.2
Ease of Doing Business With
Ease of Doing Business With
6.7
9.3
7.3
Product Direction (% positive)
Product Direction (% positive)
6.8
9.7
5.8
Meets Requirements
KANA Enterprise
8.0
Whatfix
8.9
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
KANA Enterprise
8.3
Whatfix
8.9
Oracle Service Cloud (formerly RightNow)
7.7
Ease of Setup
KANA Enterprise
6.4
Whatfix
8.1
Oracle Service Cloud (formerly RightNow)
6.8
Ease of Admin
KANA Enterprise
6.7
Whatfix
8.3
Oracle Service Cloud (formerly RightNow)
7.3
Quality of Support
KANA Enterprise
7.5
Whatfix
9.9
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
KANA Enterprise
6.7
Whatfix
9.3
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
KANA Enterprise
6.8
Whatfix
9.7
Oracle Service Cloud (formerly RightNow)
5.8

Features

Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
Whatfix
9.0
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
KANA Enterprise
Not enough data available
Whatfix
9.0
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
KANA Enterprise
Not enough data available
Whatfix
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
Whatfix
8.6
Oracle Service Cloud (formerly RightNow)
8.0
Interaction
Web Portals
KANA Enterprise
Not enough data available
Whatfix
9.6
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
KANA Enterprise
Not enough data available
Whatfix
10.0
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
KANA Enterprise
Not enough data available
Whatfix
10.0
Oracle Service Cloud (formerly RightNow)
8.3
Live Chat
KANA Enterprise
Not enough data available
Whatfix
10.0
Oracle Service Cloud (formerly RightNow)
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
41.3%
6.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
34.8%
32.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
23.9%
61.0%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
28.1%
Information Technology and Services
16.9%
 
Telecommunications
12.5%
Information Technology and Services
17.5%
Retail
14.4%
 
Retail
12.5%
Consumer Goods
8.8%
Computer Software
8.5%
 
Outsourcing/Offshoring
12.5%
Internet
7.0%
Financial Services
5.9%
 
Insurance
12.5%
Telecommunications
3.5%
Pharmaceuticals
3.4%
 
Other
31.3%
Other
35.1%
Other
50.8%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Whatfix
Most Helpful Favorable Review
G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Most Helpful Critical Review
G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

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KANA Enterprise
No screenshots provided
Oracle Service Cloud (formerly RightNow)

Videos

 No videos providedNo videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

KANA Enterprise
No videos provided
Whatfix
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

 No downloads providedNo downloads provided
KANA Enterprise
No downloads provided
Whatfix
No downloads provided
Oracle Service Cloud (formerly RightNow)
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