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Compare KANA Enterprise, Whatfix, and Freshdesk

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
8.5
Ease of Use
Ease of Use
8.3
8.9
8.8
Ease of Setup
Ease of Setup
6.4
8.1
8.6
Ease of Admin
Ease of Admin
6.7
8.3
8.7
Quality of Support
Quality of Support
7.5
9.9
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
6.8
9.7
8.6
Meets Requirements
KANA Enterprise
8.0
Whatfix
8.9
Freshdesk
8.5
Ease of Use
KANA Enterprise
8.3
Whatfix
8.9
Freshdesk
8.8
Ease of Setup
KANA Enterprise
6.4
Whatfix
8.1
Freshdesk
8.6
Ease of Admin
KANA Enterprise
6.7
Whatfix
8.3
Freshdesk
8.7
Quality of Support
KANA Enterprise
7.5
Whatfix
9.9
Freshdesk
8.9
Ease of Doing Business With
KANA Enterprise
6.7
Whatfix
9.3
Freshdesk
8.8
Product Direction (% positive)
KANA Enterprise
6.8
Whatfix
9.7
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
Whatfix
9.0
Freshdesk
8.8
Searchable Articles
KANA Enterprise
Not enough data available
Whatfix
9.0
Freshdesk
8.6
Community Forums
KANA Enterprise
Not enough data available
Whatfix
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
Whatfix
8.6
Freshdesk
8.5
Interaction
Web Portals
KANA Enterprise
Not enough data available
Whatfix
9.6
Freshdesk
7.2
Forum to Reponse
KANA Enterprise
Not enough data available
Whatfix
10.0
Freshdesk
8.5
Tickets and Tagging
KANA Enterprise
Not enough data available
Whatfix
10.0
Freshdesk
8.8
Live Chat
KANA Enterprise
Not enough data available
Whatfix
10.0
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
41.3%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
34.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
23.9%
10.9%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
28.1%
Information Technology and Services
20.4%
 
Telecommunications
12.5%
Information Technology and Services
17.5%
Computer Software
13.9%
 
Retail
12.5%
Consumer Goods
8.8%
Internet
5.9%
 
Outsourcing/Offshoring
12.5%
Internet
7.0%
Education Management
3.7%
 
Insurance
12.5%
Telecommunications
3.5%
E-Learning
3.4%
 
Other
31.3%
Other
35.1%
Other
52.7%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

G2 User

Intuitive, easy to create content, no tech background required, support team always readily available, simple to set up end users

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Yonatan S.
Administrator

The ability to add multiple languages in Whatfix

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Whatfix
Most Helpful Favorable Review
G2 User

Intuitive, easy to create content, no tech background required, support team always readily available, simple to set up end users

Most Helpful Critical Review
Yonatan S.
Administrator

The ability to add multiple languages in Whatfix

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos providedNo videos provided
KANA Enterprise
No videos provided
Whatfix
No videos provided
Freshdesk

Downloads

KANA Enterprise
No downloads provided
Whatfix
No downloads provided
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