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Compare KANA Enterprise vs Whatfix
See this
comparison of KANA Enterprise vs. Whatfix
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Whatfix rates 4.8/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
Ease of Use
Ease of Use
8.3
8.9
Ease of Setup
Ease of Setup
6.4
8.1
Ease of Admin
Ease of Admin
6.7
8.3
Quality of Support
Quality of Support
7.5
9.9
Ease of Doing Business With
Ease of Doing Business With
6.7
9.3
Product Direction (% positive)
Product Direction (% positive)
6.8
9.7
Meets Requirements
KANA Enterprise
8.0
Whatfix
8.9
Ease of Use
KANA Enterprise
8.3
Whatfix
8.9
Ease of Setup
KANA Enterprise
6.4
Whatfix
8.1
Ease of Admin
KANA Enterprise
6.7
Whatfix
8.3
Quality of Support
KANA Enterprise
7.5
Whatfix
9.9
Ease of Doing Business With
KANA Enterprise
6.7
Whatfix
9.3
Product Direction (% positive)
KANA Enterprise
6.8
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
Whatfix
9.0
Searchable Articles
KANA Enterprise
Not enough data available
Whatfix
9.0
Community Forums
KANA Enterprise
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
Whatfix
8.6
Interaction
Web Portals
KANA Enterprise
Not enough data available
Whatfix
9.6
Forum to Reponse
KANA Enterprise
Not enough data available
Whatfix
10.0
Tickets and Tagging
KANA Enterprise
Not enough data available
Whatfix
10.0
Live Chat
KANA Enterprise
Not enough data available
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
34.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
23.9%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
28.1%
 
Telecommunications
12.5%
Information Technology and Services
17.5%
 
Retail
12.5%
Consumer Goods
8.8%
 
Outsourcing/Offshoring
12.5%
Internet
7.0%
 
Insurance
12.5%
Telecommunications
3.5%
 
Other
31.3%
Other
35.1%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User in Internet

More in depth analysis about - if the flow is missed, what can be the causes.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Whatfix
Most Helpful Favorable Review
Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Most Helpful Critical Review
G2 User in Internet

More in depth analysis about - if the flow is missed, what can be the causes.

Screenshots

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KANA Enterprise
No screenshots provided
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