Compare KANA Enterprise vs Track-It!

See this
comparison of KANA Enterprise vs. Track-It!
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
Track-It!
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
7.7
Ease of Use
Ease of Use
8.3
7.8
Ease of Setup
Ease of Setup
6.4
7.3
Ease of Admin
Ease of Admin
6.7
7.8
Quality of Support
Quality of Support
7.5
7.7
Ease of Doing Business With
Ease of Doing Business With
6.7
7.9
Product Direction (% positive)
Product Direction (% positive)
6.8
5.6
Meets Requirements
KANA Enterprise
8.0
Track-It!
7.7
Ease of Use
KANA Enterprise
8.3
Track-It!
7.8
Ease of Setup
KANA Enterprise
6.4
Track-It!
7.3
Ease of Admin
KANA Enterprise
6.7
Track-It!
7.8
Quality of Support
KANA Enterprise
7.5
Track-It!
7.7
Ease of Doing Business With
KANA Enterprise
6.7
Track-It!
7.9
Product Direction (% positive)
KANA Enterprise
6.8
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
Track-It!
7.1
Searchable Articles
KANA Enterprise
Not enough data available
Track-It!
6.7
Community Forums
KANA Enterprise
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
KANA Enterprise
Not enough data available
Track-It!
7.6
Forum to Reponse
KANA Enterprise
Not enough data available
Track-It!
6.9
Tickets and Tagging
KANA Enterprise
Not enough data available
Track-It!
8.5
Live Chat
KANA Enterprise
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
32.0%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Retail
18.2%
Information Technology and Services
14.5%
 
Outsourcing/Offshoring
18.2%
Hospital & Health Care
7.9%
 
Information Technology and Services
18.2%
Higher Education
7.9%
 
Telecommunications
9.1%
Utilities
5.3%
 
Insurance
9.1%
Law Practice
5.3%
 
Other
27.3%
Other
59.2%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Elias G.
Administrator in Information Technology and Services

It was not user friendly. The programs did not work correctly all the time.

 
KANA Enterprise
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Elias G.
Administrator in Information Technology and Services

It was not user friendly. The programs did not work correctly all the time.

Screenshots

 No screenshots provided
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KANA Enterprise
No screenshots provided
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