Compare KANA Enterprise vs Teamwork Desk

See this
comparison of KANA Enterprise vs. Teamwork Desk
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Teamwork Desk rates 4.3/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
Ease of Use
Ease of Use
8.3
8.5
Ease of Setup
Ease of Setup
6.4
8.7
Ease of Admin
Ease of Admin
6.7
8.8
Quality of Support
Quality of Support
7.5
8.7
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
Product Direction (% positive)
Product Direction (% positive)
6.8
8.9
Meets Requirements
KANA Enterprise
8.0
Teamwork Desk
8.8
Ease of Use
KANA Enterprise
8.3
Teamwork Desk
8.5
Ease of Setup
KANA Enterprise
6.4
Teamwork Desk
8.7
Ease of Admin
KANA Enterprise
6.7
Teamwork Desk
8.8
Quality of Support
KANA Enterprise
7.5
Teamwork Desk
8.7
Ease of Doing Business With
KANA Enterprise
6.7
Teamwork Desk
8.8
Product Direction (% positive)
KANA Enterprise
6.8
Teamwork Desk
8.9

Features

Ticket and Case Management
Ticket creation user experience
KANA Enterprise
Not enough data available
Teamwork Desk
8.8
Ticket response user experience
KANA Enterprise
Not enough data available
Teamwork Desk
8.8
Workflow
KANA Enterprise
Not enough data available
Teamwork Desk
8.9
Response Automation
KANA Enterprise
7.7
Teamwork Desk
8.9
SLA Management
KANA Enterprise
Not enough data available
Teamwork Desk
Not enough data available
Attachments/Screencasts
KANA Enterprise
8.0
Teamwork Desk
8.8
Ticket Collaboration
KANA Enterprise
Not enough data available
Teamwork Desk
8.6
Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
Teamwork Desk
8.9
Searchable Articles
KANA Enterprise
Not enough data available
Teamwork Desk
8.7
Community Forums
KANA Enterprise
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
KANA Enterprise
Not enough data available
Teamwork Desk
8.7
Forum to Reponse
KANA Enterprise
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
KANA Enterprise
Not enough data available
Teamwork Desk
8.9
Live Chat
KANA Enterprise
Not enough data available
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
Teamwork Desk
8.3
Email to Case
KANA Enterprise
8.3
Teamwork Desk
9.2
Chat/Live Support
KANA Enterprise
Not enough data available
Teamwork Desk
6.3
Social Integration
KANA Enterprise
Not enough data available
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
Teamwork Desk
7.5
Customer and Contacts Database
KANA Enterprise
Not enough data available
Teamwork Desk
8.7
Products and Version Tracking
KANA Enterprise
Not enough data available
Teamwork Desk
8.1
Call Scripting
KANA Enterprise
Not enough data available
Teamwork Desk
8.1
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
Teamwork Desk
Not enough data available
Self Service/Community
Forums
KANA Enterprise
Not enough data available
Teamwork Desk
8.1
Knowledge Base
KANA Enterprise
Not enough data available
Teamwork Desk
8.1
Ideas/Feedback
KANA Enterprise
Not enough data available
Teamwork Desk
8.1
Q&A
KANA Enterprise
Not enough data available
Teamwork Desk
8.3
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
Teamwork Desk
Not enough data available
Reporting
KANA Enterprise
5.7
Teamwork Desk
7.6
Dashboards
KANA Enterprise
Not enough data available
Teamwork Desk
8.4
Platform
Mobile User Support
KANA Enterprise
Not enough data available
Teamwork Desk
8.5
ITIL Compliance
KANA Enterprise
Not enough data available
Teamwork Desk
Not enough data available
Customization
KANA Enterprise
Not enough data available
Teamwork Desk
7.4
User, Role, and Access Management
KANA Enterprise
Not enough data available
Teamwork Desk
8.8
Internationalization
KANA Enterprise
Not enough data available
Teamwork Desk
9.0
Performance & Reliability
KANA Enterprise
Not enough data available
Teamwork Desk
9.1
Integration APIs
KANA Enterprise
Not enough data available
Teamwork Desk
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
78.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
16.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
5.4%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Teamwork Desk
Small-Business
78.4%
Mid-Market
16.2%
Enterprise
5.4%

Reviewers' Industry

 
Retail
18.2%
Marketing and Advertising
21.6%
 
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.9%
 
Information Technology and Services
18.2%
Internet
10.8%
 
Telecommunications
9.1%
Logistics and Supply Chain
8.1%
 
Insurance
9.1%
Computer Software
8.1%
 
Other
27.3%
Other
32.4%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
Teamwork Desk
Marketing and Advertising
21.6%
Information Technology and Services
18.9%
Internet
10.8%
Logistics and Supply Chain
8.1%
Computer Software
8.1%
Other
32.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Internal Consultant in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

User

I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a...

 
KANA Enterprise
Most Helpful Favorable Review
Internal Consultant in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Teamwork Desk
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
User

I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a...

Screenshots

 No screenshots provided
1 of 4
2 of 4
3 of 4
4 of 4
KANA Enterprise
No screenshots provided
Request More InformationRequest More InformationAsk Teamwork Desk a QuestionContact Teamwork Desk