Compare KANA Enterprise vs TeamSupport

See this
comparison of KANA Enterprise vs. TeamSupport
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. TeamSupport rates 4.3/5 stars with 549 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
Ease of Use
Ease of Use
8.3
8.7
Ease of Setup
Ease of Setup
6.4
8.3
Ease of Admin
Ease of Admin
6.7
8.7
Quality of Support
Quality of Support
7.5
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
9.2
Product Direction (% positive)
Product Direction (% positive)
6.8
9.0
Meets Requirements
KANA Enterprise
8.0
TeamSupport
8.6
Ease of Use
KANA Enterprise
8.3
TeamSupport
8.7
Ease of Setup
KANA Enterprise
6.4
TeamSupport
8.3
Ease of Admin
KANA Enterprise
6.7
TeamSupport
8.7
Quality of Support
KANA Enterprise
7.5
TeamSupport
8.8
Ease of Doing Business With
KANA Enterprise
6.7
TeamSupport
9.2
Product Direction (% positive)
KANA Enterprise
6.8
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
KANA Enterprise
Not enough data available
TeamSupport
8.9
Ticket response user experience
KANA Enterprise
Not enough data available
TeamSupport
8.8
Workflow
KANA Enterprise
Not enough data available
TeamSupport
8.4
Response Automation
KANA Enterprise
7.7
TeamSupport
8.5
SLA Management
KANA Enterprise
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
KANA Enterprise
8.0
TeamSupport
8.6
Ticket Collaboration
KANA Enterprise
Not enough data available
TeamSupport
8.8
Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
TeamSupport
8.3
Searchable Articles
KANA Enterprise
Not enough data available
TeamSupport
8.3
Community Forums
KANA Enterprise
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
KANA Enterprise
Not enough data available
TeamSupport
8.7
Forum to Reponse
KANA Enterprise
Not enough data available
TeamSupport
8.5
Tickets and Tagging
KANA Enterprise
Not enough data available
TeamSupport
8.8
Live Chat
KANA Enterprise
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
TeamSupport
8.5
Email to Case
KANA Enterprise
8.3
TeamSupport
8.9
Chat/Live Support
KANA Enterprise
Not enough data available
TeamSupport
8.4
Social Integration
KANA Enterprise
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
TeamSupport
8.3
Customer and Contacts Database
KANA Enterprise
Not enough data available
TeamSupport
8.6
Products and Version Tracking
KANA Enterprise
Not enough data available
TeamSupport
8.6
Call Scripting
KANA Enterprise
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
KANA Enterprise
Not enough data available
TeamSupport
8.3
Knowledge Base
KANA Enterprise
Not enough data available
TeamSupport
8.4
Ideas/Feedback
KANA Enterprise
Not enough data available
TeamSupport
8.4
Q&A
KANA Enterprise
Not enough data available
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
TeamSupport
Not enough data available
Reporting
KANA Enterprise
5.7
TeamSupport
8.3
Dashboards
KANA Enterprise
Not enough data available
TeamSupport
8.6
Platform
Mobile User Support
KANA Enterprise
Not enough data available
TeamSupport
7.4
ITIL Compliance
KANA Enterprise
Not enough data available
TeamSupport
Not enough data available
Customization
KANA Enterprise
Not enough data available
TeamSupport
8.4
User, Role, and Access Management
KANA Enterprise
Not enough data available
TeamSupport
8.7
Internationalization
KANA Enterprise
Not enough data available
TeamSupport
7.9
Performance & Reliability
KANA Enterprise
Not enough data available
TeamSupport
8.7
Integration APIs
KANA Enterprise
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
40.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
12.5%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
TeamSupport
Small-Business
40.2%
Mid-Market
47.3%
Enterprise
12.5%

Reviewers' Industry

 
Retail
18.2%
Computer Software
27.7%
 
Outsourcing/Offshoring
18.2%
Information Technology and Services
21.2%
 
Information Technology and Services
18.2%
Internet
4.8%
 
Telecommunications
9.1%
Financial Services
4.4%
 
Insurance
9.1%
Hospitality
3.8%
 
Other
27.3%
Other
38.1%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
TeamSupport
Computer Software
27.7%
Information Technology and Services
21.2%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.8%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Internal Consultant in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
KANA Enterprise
Most Helpful Favorable Review
Internal Consultant in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 No screenshots provided
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KANA Enterprise
No screenshots provided

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

KANA Enterprise
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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