Compare KANA Enterprise, SnapEngage, and Pure Chat

Pricing

 
Essentials
From $16
per user / per month
Free
100% Free
 
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
8.8
Ease of Use
Ease of Use
8.3
9.2
9.2
Ease of Setup
Ease of Setup
6.4
8.8
9.3
Ease of Admin
Ease of Admin
6.7
8.8
9.0
Quality of Support
Quality of Support
7.5
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
6.8
8.4
9.0
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.6
Pure Chat
8.8
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Pure Chat
9.2
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.8
Pure Chat
9.3
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Pure Chat
9.0
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Pure Chat
8.9
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Pure Chat
9.3
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.4
Pure Chat
9.0

Features

Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
Pure Chat
9.2
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
Pure Chat
8.8
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.6
Pure Chat
Not enough data available
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
8.0
Pure Chat
Not enough data available
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
Pure Chat
8.1
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
Pure Chat
8.4
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
Pure Chat
7.9
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
Pure Chat
Not enough data available
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
Pure Chat
Not enough data available
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6
Pure Chat
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
43.4%
57.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.3%
29.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.3%
12.8%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Pure Chat
Small-Business
57.8%
Mid-Market
29.4%
Enterprise
12.8%

Reviewers' Industry

 
Retail
18.2%
Information Technology and Services
14.0%
Computer Software
6.7%
 
Outsourcing/Offshoring
18.2%
Computer Software
13.2%
Higher Education
6.1%
 
Information Technology and Services
18.2%
Financial Services
5.4%
Financial Services
5.6%
 
Telecommunications
9.1%
Insurance
4.7%
Retail
4.4%
 
Insurance
9.1%
Telecommunications
3.9%
Medical Devices
3.9%
 
Other
27.3%
Other
58.9%
Other
73.3%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Pure Chat
Computer Software
6.7%
Higher Education
6.1%
Financial Services
5.6%
Retail
4.4%
Medical Devices
3.9%
Other
73.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 User

Live chat sometimes has minor glitches and logs you out

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User

Live chat sometimes has minor glitches and logs you out

Screenshots

 No screenshots provided
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
KANA Enterprise
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
Pure Chat
No downloads provided
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Pure Chat a QuestionContact Pure Chat