Compare KANA Enterprise, SnapEngage, and Olark

Pricing

 
Essentials
From $16
per user / per month
Olark Live Chat
$17
per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
8.9
Ease of Use
Ease of Use
8.3
9.2
9.3
Ease of Setup
Ease of Setup
6.4
8.8
9.1
Ease of Admin
Ease of Admin
6.7
8.8
9.0
Quality of Support
Quality of Support
7.5
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
6.8
8.4
8.1
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.6
Olark
8.9
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Olark
9.3
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.8
Olark
9.1
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Olark
9.0
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Olark
8.9
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Olark
9.1
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.4
Olark
8.1

Features

Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
Olark
9.2
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
Olark
8.7
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.6
Olark
7.9
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
8.0
Olark
Not enough data available
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
Olark
7.6
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
Olark
8.9
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
Olark
8.2
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
Olark
Not enough data available
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
Olark
Not enough data available
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6
Olark
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
43.4%
49.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.3%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.3%
5.1%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Olark
Small-Business
49.0%
Mid-Market
46.0%
Enterprise
5.1%

Reviewers' Industry

 
Retail
18.2%
Information Technology and Services
14.0%
Computer Software
20.7%
 
Outsourcing/Offshoring
18.2%
Computer Software
13.2%
Internet
12.6%
 
Information Technology and Services
18.2%
Financial Services
5.4%
Retail
6.1%
 
Telecommunications
9.1%
Insurance
4.7%
Education Management
4.5%
 
Insurance
9.1%
Telecommunications
3.9%
Marketing and Advertising
4.0%
 
Other
27.3%
Other
58.9%
Other
52.0%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Olark
Computer Software
20.7%
Internet
12.6%
Retail
6.1%
Education Management
4.5%
Marketing and Advertising
4.0%
Other
52.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

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KANA Enterprise
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
Olark
No downloads provided
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