Compare KANA Enterprise, SnapEngage, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Pricing

 
Essentials
From $16
per user / per month
Customer Engagement Plan
$115
/month per user
 
Professional
From $26
per user / per month
Dynamics 365 Plan
$210
/month per user
 
Enterprise
From $40
per user / per month
Unified Operations Plan
$190
/month per user
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
8.0
Ease of Use
Ease of Use
8.3
9.2
7.3
Ease of Setup
Ease of Setup
6.4
8.8
6.9
Ease of Admin
Ease of Admin
6.7
8.8
7.4
Quality of Support
Quality of Support
7.5
9.1
7.4
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
7.6
Product Direction (% positive)
Product Direction (% positive)
6.8
8.4
6.0
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.6
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.0
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
43.4%
30.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.3%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.3%
29.2%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.7%
Mid-Market
40.1%
Enterprise
29.2%

Reviewers' Industry

 
Retail
18.2%
Information Technology and Services
14.0%
Information Technology and Services
10.8%
 
Outsourcing/Offshoring
18.2%
Computer Software
13.2%
Computer Software
7.1%
 
Information Technology and Services
18.2%
Financial Services
5.4%
Retail
4.5%
 
Telecommunications
9.1%
Insurance
4.7%
Marketing and Advertising
4.1%
 
Insurance
9.1%
Telecommunications
3.9%
Financial Services
3.7%
 
Other
27.3%
Other
58.9%
Other
69.8%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
10.8%
Computer Software
7.1%
Retail
4.5%
Marketing and Advertising
4.1%
Financial Services
3.7%
Other
69.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
Consultant in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Administrator

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
KANA Enterprise
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Consultant in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Administrator

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

 No screenshots provided
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
KANA Enterprise
No screenshots provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More Information