Compare KANA Enterprise, SnapEngage, and LiveChat

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
9.1
Ease of Use
Ease of Use
8.3
9.2
9.4
Ease of Setup
Ease of Setup
6.4
8.8
9.1
Ease of Admin
Ease of Admin
6.7
8.8
9.2
Quality of Support
Quality of Support
7.5
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
6.8
8.4
8.4
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.6
LiveChat
9.1
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
LiveChat
9.4
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.8
LiveChat
9.1
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
LiveChat
9.2
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
LiveChat
9.1
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
LiveChat
9.1
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.4
LiveChat
8.4

Features

Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
LiveChat
9.2
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
LiveChat
8.9
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.6
LiveChat
8.5
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
8.0
LiveChat
8.9
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
LiveChat
8.5
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
LiveChat
8.8
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
LiveChat
8.6
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
LiveChat
8.6
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
LiveChat
8.7
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6
LiveChat
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
43.4%
46.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.3%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.3%
18.6%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
LiveChat
Small-Business
46.2%
Mid-Market
35.1%
Enterprise
18.6%

Reviewers' Industry

 
Retail
18.2%
Information Technology and Services
14.0%
Computer Software
9.8%
 
Outsourcing/Offshoring
18.2%
Computer Software
13.2%
Information Technology and Services
8.3%
 
Information Technology and Services
18.2%
Financial Services
5.4%
Retail
5.9%
 
Telecommunications
9.1%
Insurance
4.7%
Telecommunications
4.2%
 
Insurance
9.1%
Telecommunications
3.9%
Internet
4.2%
 
Other
27.3%
Other
58.9%
Other
67.6%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.3%
Retail
5.9%
Telecommunications
4.2%
Internet
4.2%
Other
67.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Consultant in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

 
KANA Enterprise
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Consultant in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

KANA Enterprise
No videos provided
SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
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