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Compare KANA Enterprise, SnapEngage, Intercom, and Zendesk Chat

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
LITE
Free
 
Professional
From $26
per user / per month
Respond
$53
starting from
BASIC
$11.20
per agent/mo. ( billed annually)
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
ADVANCED
$20
per agent/mo. (billed annually)
 
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
8.6
8.9
Ease of Use
Ease of Use
8.3
9.2
8.7
8.8
Ease of Setup
Ease of Setup
6.4
8.8
8.3
8.6
Ease of Admin
Ease of Admin
6.7
8.8
8.7
8.4
Quality of Support
Quality of Support
7.5
9.1
8.5
8.4
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
6.8
8.4
8.4
8.5
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.6
Intercom
8.6
Zendesk Chat
8.9
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Intercom
8.7
Zendesk Chat
8.8
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.8
Intercom
8.3
Zendesk Chat
8.6
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Intercom
8.7
Zendesk Chat
8.4
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Intercom
8.5
Zendesk Chat
8.4
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Intercom
8.8
Zendesk Chat
8.5
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.4
Intercom
8.4
Zendesk Chat
8.5

Features

Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
Intercom
9.2
Zendesk Chat
9.1
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
Intercom
8.8
Zendesk Chat
8.8
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.6
Intercom
8.6
Zendesk Chat
8.2
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
8.0
Intercom
9.0
Zendesk Chat
8.9
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
Intercom
7.8
Zendesk Chat
7.8
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
Intercom
8.6
Zendesk Chat
8.6
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
Intercom
8.0
Zendesk Chat
8.2
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
Intercom
8.1
Zendesk Chat
8.5
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
Intercom
8.6
Zendesk Chat
8.5
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6
Intercom
8.2
Zendesk Chat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
42.2%
68.7%
46.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
48.4%
27.3%
41.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.4%
4.1%
11.3%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Intercom
Small-Business
68.7%
Mid-Market
27.3%
Enterprise
4.1%
Zendesk Chat
Small-Business
46.9%
Mid-Market
41.8%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
14.3%
Computer Software
24.4%
Computer Software
15.8%
 
Telecommunications
12.5%
Computer Software
14.3%
Internet
16.8%
Information Technology and Services
8.6%
 
Retail
12.5%
Financial Services
5.2%
Information Technology and Services
15.0%
Internet
7.9%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.5%
Marketing and Advertising
6.9%
Consumer Services
6.0%
 
Insurance
12.5%
Insurance
4.5%
Education Management
2.0%
Telecommunications
5.6%
 
Other
31.3%
Other
57.1%
Other
34.9%
Other
56.1%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%
Zendesk Chat
Computer Software
15.8%
Information Technology and Services
8.6%
Internet
7.9%
Consumer Services
6.0%
Telecommunications
5.6%
Other
56.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Kelsey S.
Administrator in Retail

I don't like notification system for incoming chats

 
KANA Enterprise
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zendesk Chat
Most Helpful Favorable Review
Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Kelsey S.
Administrator in Retail

I don't like notification system for incoming chats

Screenshots

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KANA Enterprise
No screenshots provided
Zendesk Chat

Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
KANA Enterprise
No videos provided
SnapEngage
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
Zendesk Chat
No downloads provided
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