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Compare KANA Enterprise, SnapEngage, Intercom, and LiveChat

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Respond
$53
starting from
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
8.6
9.1
Ease of Use
Ease of Use
8.3
9.2
8.7
9.4
Ease of Setup
Ease of Setup
6.4
8.8
8.3
9.1
Ease of Admin
Ease of Admin
6.7
8.8
8.7
9.2
Quality of Support
Quality of Support
7.5
9.1
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
8.8
9.1
Product Direction (% positive)
Product Direction (% positive)
6.8
8.4
8.4
8.4
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.6
Intercom
8.6
LiveChat
9.1
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Intercom
8.7
LiveChat
9.4
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.8
Intercom
8.3
LiveChat
9.1
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Intercom
8.7
LiveChat
9.2
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Intercom
8.5
LiveChat
9.1
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Intercom
8.8
LiveChat
9.1
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.4
Intercom
8.4
LiveChat
8.4

Features

Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
Intercom
9.2
LiveChat
9.2
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
Intercom
8.8
LiveChat
9.0
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.6
Intercom
8.6
LiveChat
8.6
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
8.0
Intercom
9.0
LiveChat
8.8
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
Intercom
7.8
LiveChat
8.5
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
Intercom
8.6
LiveChat
8.8
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
Intercom
8.0
LiveChat
8.6
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
Intercom
8.1
LiveChat
8.6
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
Intercom
8.6
LiveChat
8.6
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6
Intercom
8.2
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
42.2%
68.6%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
48.4%
27.4%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.4%
4.1%
16.8%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Intercom
Small-Business
68.6%
Mid-Market
27.4%
Enterprise
4.1%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
14.3%
Computer Software
24.4%
Computer Software
9.5%
 
Telecommunications
12.5%
Computer Software
14.3%
Internet
16.8%
Information Technology and Services
8.3%
 
Retail
12.5%
Financial Services
5.2%
Information Technology and Services
15.0%
Retail
4.8%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.5%
Marketing and Advertising
6.9%
Internet
4.8%
 
Insurance
12.5%
Insurance
4.5%
Education Management
2.0%
Telecommunications
3.5%
 
Other
31.3%
Other
57.1%
Other
35.0%
Other
69.1%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Ralph P.
Consultant

My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered.

 
KANA Enterprise
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Ralph P.
Consultant

My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered.

Screenshots

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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

KANA Enterprise
No videos provided
SnapEngage
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom
 
KANA Enterprise
KANA Enterprise
SnapEngage
SnapEngage
Intercom
Intercom
Optimized for quick response
LiveChat
LiveChat