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Compare KANA Enterprise, SnapEngage, Intercom, and Drift

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
Free
$0
/month
 
Professional
From $26
per user / per month
Respond
$53
starting from
Standard
$50
/month
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
Pro
$500
/month
 
Company
$1,500
/month
 
Enterprise
$5,000
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
8.6
8.9
Ease of Use
Ease of Use
8.3
9.2
8.7
8.8
Ease of Setup
Ease of Setup
6.4
8.8
8.3
8.7
Ease of Admin
Ease of Admin
6.7
8.8
8.7
8.7
Quality of Support
Quality of Support
7.5
9.1
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
6.8
8.4
8.5
9.0
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.6
Intercom
8.6
Drift
8.9
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Intercom
8.7
Drift
8.8
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.8
Intercom
8.3
Drift
8.7
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Intercom
8.7
Drift
8.7
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Intercom
8.5
Drift
9.1
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Intercom
8.8
Drift
9.0
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.4
Intercom
8.5
Drift
9.0

Features

Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
Intercom
9.2
Drift
9.4
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
Intercom
8.8
Drift
8.8
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.6
Intercom
8.6
Drift
8.5
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
8.0
Intercom
9.0
Drift
8.9
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
Intercom
7.8
Drift
8.8
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
Intercom
8.6
Drift
9.0
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
Intercom
8.0
Drift
8.7
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
Intercom
8.1
Drift
8.3
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
Intercom
8.6
Drift
8.8
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6
Intercom
8.2
Drift
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
42.2%
68.8%
57.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
48.4%
27.3%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.4%
3.9%
3.8%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
Drift
Small-Business
57.3%
Mid-Market
38.8%
Enterprise
3.8%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
14.3%
Computer Software
24.5%
Computer Software
25.3%
 
Telecommunications
12.5%
Computer Software
14.3%
Internet
16.7%
Information Technology and Services
16.5%
 
Retail
12.5%
Financial Services
5.2%
Information Technology and Services
15.0%
Marketing and Advertising
12.5%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.5%
Marketing and Advertising
6.9%
Internet
6.0%
 
Insurance
12.5%
Insurance
4.5%
Education Management
2.0%
Education Management
2.8%
 
Other
31.3%
Other
57.1%
Other
35.0%
Other
36.9%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Drift
Computer Software
25.3%
Information Technology and Services
16.5%
Marketing and Advertising
12.5%
Internet
6.0%
Education Management
2.8%
Other
36.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Justin B.
Administrator in Hospitality

Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Marketing and Advertising

It doesn’t do a great job of notifying you about the lead in as timely a manner as you’d like.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Drift
Most Helpful Favorable Review
Justin B.
Administrator in Hospitality

Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...

Most Helpful Critical Review
G2 User in Marketing and Advertising

It doesn’t do a great job of notifying you about the lead in as timely a manner as you’d like.

Screenshots

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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

KANA Enterprise
No videos provided
SnapEngage
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Drift

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
Drift
No downloads provided
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