Compare KANA Enterprise vs SnapEngage

See this
comparison of KANA Enterprise vs. SnapEngage
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
Ease of Use
Ease of Use
8.3
9.2
Ease of Setup
Ease of Setup
6.4
8.8
Ease of Admin
Ease of Admin
6.7
8.8
Quality of Support
Quality of Support
7.5
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
Product Direction (% positive)
Product Direction (% positive)
6.8
8.4
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.6
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.8
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.7
Searchable Articles
KANA Enterprise
Not enough data available
SnapEngage
8.3
Community Forums
KANA Enterprise
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
SnapEngage
Not enough data available
Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.6
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
8.0
Interaction
Web Portals
KANA Enterprise
Not enough data available
SnapEngage
8.8
Forum to Reponse
KANA Enterprise
Not enough data available
SnapEngage
8.6
Tickets and Tagging
KANA Enterprise
Not enough data available
SnapEngage
8.7
Live Chat
KANA Enterprise
Not enough data available
SnapEngage
9.8
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
43.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.3%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%

Reviewers' Industry

 
Retail
18.2%
Information Technology and Services
14.0%
 
Outsourcing/Offshoring
18.2%
Computer Software
13.2%
 
Information Technology and Services
18.2%
Financial Services
5.4%
 
Telecommunications
9.1%
Insurance
4.7%
 
Insurance
9.1%
Telecommunications
3.9%
 
Other
27.3%
Other
58.9%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

 
KANA Enterprise
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Screenshots

 No screenshots provided
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KANA Enterprise
No screenshots provided

Downloads

 No downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
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