Compare KANA Enterprise vs MyGuide

See this
comparison of KANA Enterprise vs. MyGuide
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. MyGuide rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MyGuide
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
10.0
Ease of Use
Ease of Use
8.3
9.7
Ease of Setup
Ease of Setup
6.4
Not enough data available
Ease of Admin
Ease of Admin
6.7
Not enough data available
Quality of Support
Quality of Support
7.5
10.0
Ease of Doing Business With
Ease of Doing Business With
6.7
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
6.8
7.7
Meets Requirements
KANA Enterprise
8.0
MyGuide
10.0
Ease of Use
KANA Enterprise
8.3
MyGuide
9.7
Ease of Setup
KANA Enterprise
6.4
MyGuide
Not enough data available
Ease of Admin
KANA Enterprise
6.7
MyGuide
Not enough data available
Quality of Support
KANA Enterprise
7.5
MyGuide
10.0
Ease of Doing Business With
KANA Enterprise
6.7
MyGuide
Not enough data available
Product Direction (% positive)
KANA Enterprise
6.8
MyGuide
7.7

Features

Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
MyGuide
Not enough data available
Searchable Articles
KANA Enterprise
Not enough data available
MyGuide
Not enough data available
Community Forums
KANA Enterprise
Not enough data available
MyGuide
Not enough data available
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
MyGuide
Not enough data available
Interaction
Web Portals
KANA Enterprise
Not enough data available
MyGuide
Not enough data available
Forum to Reponse
KANA Enterprise
Not enough data available
MyGuide
Not enough data available
Tickets and Tagging
KANA Enterprise
Not enough data available
MyGuide
Not enough data available
Live Chat
KANA Enterprise
Not enough data available
MyGuide
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
0%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%

Reviewers' Industry

 
Retail
18.2%
Information Technology and Services
60.0%
 
Outsourcing/Offshoring
18.2%
Internet
20.0%
 
Information Technology and Services
18.2%
Computer Software
20.0%
 
Telecommunications
9.1%
 
Insurance
9.1%
 
Other
27.3%
Other
0.0%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Banking

I like that it stores all my messages from the customer in one place.

vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

 
KANA Enterprise
Most Helpful Favorable Review
Administrator in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

MyGuide
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Screenshots

 No screenshots provided
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KANA Enterprise
No screenshots provided
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