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Compare KANA Enterprise, MindTouch, and Oracle CRM On Demand

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Oracle CRM On Demand
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
7.1
Ease of Use
Ease of Use
8.3
8.1
6.6
Ease of Setup
Ease of Setup
6.4
7.7
6.3
Ease of Admin
Ease of Admin
6.7
8.2
6.7
Quality of Support
Quality of Support
7.5
8.7
6.3
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
6.7
Product Direction (% positive)
Product Direction (% positive)
6.8
7.9
3.7
Meets Requirements
KANA Enterprise
8.0
MindTouch
8.1
Oracle CRM On Demand
7.1
Ease of Use
KANA Enterprise
8.3
MindTouch
8.1
Oracle CRM On Demand
6.6
Ease of Setup
KANA Enterprise
6.4
MindTouch
7.7
Oracle CRM On Demand
6.3
Ease of Admin
KANA Enterprise
6.7
MindTouch
8.2
Oracle CRM On Demand
6.7
Quality of Support
KANA Enterprise
7.5
MindTouch
8.7
Oracle CRM On Demand
6.3
Ease of Doing Business With
KANA Enterprise
6.7
MindTouch
8.8
Oracle CRM On Demand
6.7
Product Direction (% positive)
KANA Enterprise
6.8
MindTouch
7.9
Oracle CRM On Demand
3.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
18.4%
4.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
37.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
58.1%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Oracle CRM On Demand
Small-Business
4.7%
Mid-Market
37.2%
Enterprise
58.1%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
36.4%
Information Technology and Services
12.0%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
Computer Software
12.0%
 
Retail
12.5%
Financial Services
7.6%
Management Consulting
6.0%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
Higher Education
6.0%
 
Insurance
12.5%
Internet
4.5%
Computer & Network Security
6.0%
 
Other
31.3%
Other
28.8%
Other
58.0%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Oracle CRM On Demand
Information Technology and Services
12.0%
Computer Software
12.0%
Management Consulting
6.0%
Higher Education
6.0%
Computer & Network Security
6.0%
Other
58.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Oracle CRM On Demand
Most Helpful Favorable Review
Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

Screenshots

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KANA Enterprise
No screenshots provided
Oracle CRM On Demand
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