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Compare KANA Enterprise, MindTouch, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Pricing

 
Customer Engagement Plan
$115
/month per user
 
Dynamics 365 Plan
$210
/month per user
 
Unified Operations Plan
$190
/month per user
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
7.9
Ease of Use
Ease of Use
8.3
8.1
7.3
Ease of Setup
Ease of Setup
6.4
7.7
6.9
Ease of Admin
Ease of Admin
6.7
8.2
7.4
Quality of Support
Quality of Support
7.5
8.7
7.3
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
7.6
Product Direction (% positive)
Product Direction (% positive)
6.8
7.9
6.0
Meets Requirements
KANA Enterprise
8.0
MindTouch
8.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Ease of Use
KANA Enterprise
8.3
MindTouch
8.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
KANA Enterprise
6.4
MindTouch
7.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Ease of Admin
KANA Enterprise
6.7
MindTouch
8.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
KANA Enterprise
7.5
MindTouch
8.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Doing Business With
KANA Enterprise
6.7
MindTouch
8.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
KANA Enterprise
6.8
MindTouch
7.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
18.4%
30.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
29.4%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.8%
Mid-Market
39.7%
Enterprise
29.4%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
36.4%
Information Technology and Services
11.2%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
Computer Software
6.6%
 
Retail
12.5%
Financial Services
7.6%
Retail
5.0%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
Financial Services
4.1%
 
Insurance
12.5%
Internet
4.5%
Marketing and Advertising
4.0%
 
Other
31.3%
Other
28.8%
Other
69.1%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.6%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.0%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

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KANA Enterprise
No screenshots provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
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