Compare KANA Enterprise, MindTouch, Gainsight, and Totango

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Gainsight
Free Trial Unavailable
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
8.4
8.4
Ease of Use
Ease of Use
8.3
8.1
7.7
8.4
Ease of Setup
Ease of Setup
6.4
7.7
6.2
6.6
Ease of Admin
Ease of Admin
6.7
8.2
6.9
7.8
Quality of Support
Quality of Support
7.5
8.7
8.8
8.0
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
6.8
7.9
9.0
8.3
Meets Requirements
KANA Enterprise
8.0
MindTouch
8.1
Gainsight
8.4
Totango
8.4
Ease of Use
KANA Enterprise
8.3
MindTouch
8.1
Gainsight
7.7
Totango
8.4
Ease of Setup
KANA Enterprise
6.4
MindTouch
7.7
Gainsight
6.2
Totango
6.6
Ease of Admin
KANA Enterprise
6.7
MindTouch
8.2
Gainsight
6.9
Totango
7.8
Quality of Support
KANA Enterprise
7.5
MindTouch
8.7
Gainsight
8.8
Totango
8.0
Ease of Doing Business With
KANA Enterprise
6.7
MindTouch
8.8
Gainsight
9.1
Totango
8.2
Product Direction (% positive)
KANA Enterprise
6.8
MindTouch
7.9
Gainsight
9.0
Totango
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
18.4%
7.0%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
70.0%
55.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
23.0%
18.9%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Gainsight
Small-Business
7.0%
Mid-Market
70.0%
Enterprise
23.0%
Totango
Small-Business
25.3%
Mid-Market
55.8%
Enterprise
18.9%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
36.4%
Computer Software
47.6%
Computer Software
39.6%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
Information Technology and Services
18.5%
Internet
21.5%
 
Retail
12.5%
Financial Services
7.6%
Internet
12.3%
Information Technology and Services
20.1%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
Marketing and Advertising
5.1%
Real Estate
2.8%
 
Insurance
12.5%
Internet
4.5%
Financial Services
2.4%
Marketing and Advertising
2.8%
 
Other
31.3%
Other
28.8%
Other
14.0%
Other
13.2%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Gainsight
Computer Software
47.6%
Information Technology and Services
18.5%
Internet
12.3%
Marketing and Advertising
5.1%
Financial Services
2.4%
Other
14.0%
Totango
Computer Software
39.6%
Internet
21.5%
Information Technology and Services
20.1%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

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KANA Enterprise
No screenshots provided

Videos

 No videos providedNo videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

KANA Enterprise
No videos provided
MindTouch
No videos provided
Gainsight
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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