Compare KANA Enterprise, MindTouch, Gainsight, and Natero

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Gainsight
Free Trial Unavailable
Natero
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
8.5
8.0
Ease of Use
Ease of Use
8.3
8.1
7.8
7.2
Ease of Setup
Ease of Setup
6.4
7.7
6.3
6.7
Ease of Admin
Ease of Admin
6.7
8.2
6.8
8.5
Quality of Support
Quality of Support
7.5
8.7
8.7
9.0
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
8.9
9.6
Product Direction (% positive)
Product Direction (% positive)
6.8
7.9
8.9
8.7
Meets Requirements
KANA Enterprise
8.0
MindTouch
8.1
Gainsight
8.5
Natero
8.0
Ease of Use
KANA Enterprise
8.3
MindTouch
8.1
Gainsight
7.8
Natero
7.2
Ease of Setup
KANA Enterprise
6.4
MindTouch
7.7
Gainsight
6.3
Natero
6.7
Ease of Admin
KANA Enterprise
6.7
MindTouch
8.2
Gainsight
6.8
Natero
8.5
Quality of Support
KANA Enterprise
7.5
MindTouch
8.7
Gainsight
8.7
Natero
9.0
Ease of Doing Business With
KANA Enterprise
6.7
MindTouch
8.8
Gainsight
8.9
Natero
9.6
Product Direction (% positive)
KANA Enterprise
6.8
MindTouch
7.9
Gainsight
8.9
Natero
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
18.4%
5.5%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
64.8%
47.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
29.6%
4.2%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Gainsight
Small-Business
5.5%
Mid-Market
64.8%
Enterprise
29.6%
Natero
Small-Business
47.9%
Mid-Market
47.9%
Enterprise
4.2%

Reviewers' Industry

 
Retail
18.2%
Computer Software
34.0%
Computer Software
42.5%
Computer Software
54.2%
 
Outsourcing/Offshoring
18.2%
Information Technology and Services
16.0%
Information Technology and Services
17.6%
Marketing and Advertising
10.4%
 
Information Technology and Services
18.2%
Telecommunications
6.0%
Internet
9.3%
Information Technology and Services
10.4%
 
Telecommunications
9.1%
Internet
6.0%
Marketing and Advertising
4.5%
Internet
8.3%
 
Insurance
9.1%
Financial Services
6.0%
Financial Services
3.3%
E-Learning
4.2%
 
Other
27.3%
Other
32.0%
Other
22.9%
Other
12.5%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
MindTouch
Computer Software
34.0%
Information Technology and Services
16.0%
Telecommunications
6.0%
Internet
6.0%
Financial Services
6.0%
Other
32.0%
Gainsight
Computer Software
42.5%
Information Technology and Services
17.6%
Internet
9.3%
Marketing and Advertising
4.5%
Financial Services
3.3%
Other
22.9%
Natero
Computer Software
54.2%
Marketing and Advertising
10.4%
Information Technology and Services
10.4%
Internet
8.3%
E-Learning
4.2%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

G2 User in Computer Software

I like being able to get a quick snapshot overview of account health for various customers.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Duc P.
Administrator in Real Estate

Interface can use a little bit of polishing.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Natero
Most Helpful Favorable Review
G2 User in Computer Software

I like being able to get a quick snapshot overview of account health for various customers.

Most Helpful Critical Review
Duc P.
Administrator in Real Estate

Interface can use a little bit of polishing.

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos providedNo videos provided
No videos provided
KANA Enterprise
No videos provided
MindTouch
No videos provided
Gainsight
Natero
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
MindTouch
No downloads provided
Natero
No downloads provided
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