Compare KANA Enterprise, MindTouch, Gainsight, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Pricing

 
Customer Engagement Plan
$115
/month per user
 
Dynamics 365 Plan
$210
/month per user
 
Unified Operations Plan
$190
/month per user
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Gainsight
Free Trial Unavailable
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
8.5
8.0
Ease of Use
Ease of Use
8.3
8.1
7.8
7.3
Ease of Setup
Ease of Setup
6.4
7.7
6.2
7.0
Ease of Admin
Ease of Admin
6.7
8.2
6.9
7.4
Quality of Support
Quality of Support
7.5
8.7
8.8
7.4
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
9.0
7.6
Product Direction (% positive)
Product Direction (% positive)
6.8
7.9
9.0
6.0
Meets Requirements
KANA Enterprise
8.0
MindTouch
8.1
Gainsight
8.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.0
Ease of Use
KANA Enterprise
8.3
MindTouch
8.1
Gainsight
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
KANA Enterprise
6.4
MindTouch
7.7
Gainsight
6.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.0
Ease of Admin
KANA Enterprise
6.7
MindTouch
8.2
Gainsight
6.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
KANA Enterprise
7.5
MindTouch
8.7
Gainsight
8.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Ease of Doing Business With
KANA Enterprise
6.7
MindTouch
8.8
Gainsight
9.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
KANA Enterprise
6.8
MindTouch
7.9
Gainsight
9.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
18.4%
6.1%
30.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
69.0%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
24.8%
29.1%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Gainsight
Small-Business
6.1%
Mid-Market
69.0%
Enterprise
24.8%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.8%
Mid-Market
40.1%
Enterprise
29.1%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
36.4%
Computer Software
42.4%
Information Technology and Services
11.1%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
Information Technology and Services
18.4%
Computer Software
6.5%
 
Retail
12.5%
Financial Services
7.6%
Internet
10.9%
Retail
4.9%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
Marketing and Advertising
5.6%
Marketing and Advertising
4.2%
 
Insurance
12.5%
Internet
4.5%
Telecommunications
2.4%
Financial Services
4.1%
 
Other
31.3%
Other
28.8%
Other
20.3%
Other
69.2%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Gainsight
Computer Software
42.4%
Information Technology and Services
18.4%
Internet
10.9%
Marketing and Advertising
5.6%
Telecommunications
2.4%
Other
20.3%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.1%
Computer Software
6.5%
Retail
4.9%
Marketing and Advertising
4.2%
Financial Services
4.1%
Other
69.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

 No screenshots provided
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
KANA Enterprise
No screenshots provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 No videos providedNo videos provided
No videos provided
KANA Enterprise
No videos provided
MindTouch
No videos provided
Gainsight
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
MindTouch
No downloads provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
Request More InformationRequest More InformationAsk MindTouch a QuestionContact MindTouchAsk Gainsight a QuestionContact GainsightRequest More InformationRequest More Information