Compare KANA Enterprise, MindTouch, Gainsight, and ClientSuccess

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Gainsight
Free Trial Unavailable
ClientSuccess
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
8.5
8.4
Ease of Use
Ease of Use
8.3
8.1
7.8
9.1
Ease of Setup
Ease of Setup
6.4
7.7
6.2
8.7
Ease of Admin
Ease of Admin
6.7
8.2
6.9
9.3
Quality of Support
Quality of Support
7.5
8.7
8.8
9.4
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
9.0
9.5
Product Direction (% positive)
Product Direction (% positive)
6.8
7.9
8.9
9.4
Meets Requirements
KANA Enterprise
8.0
MindTouch
8.1
Gainsight
8.5
ClientSuccess
8.4
Ease of Use
KANA Enterprise
8.3
MindTouch
8.1
Gainsight
7.8
ClientSuccess
9.1
Ease of Setup
KANA Enterprise
6.4
MindTouch
7.7
Gainsight
6.2
ClientSuccess
8.7
Ease of Admin
KANA Enterprise
6.7
MindTouch
8.2
Gainsight
6.9
ClientSuccess
9.3
Quality of Support
KANA Enterprise
7.5
MindTouch
8.7
Gainsight
8.8
ClientSuccess
9.4
Ease of Doing Business With
KANA Enterprise
6.7
MindTouch
8.8
Gainsight
9.0
ClientSuccess
9.5
Product Direction (% positive)
KANA Enterprise
6.8
MindTouch
7.9
Gainsight
8.9
ClientSuccess
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
18.4%
5.8%
65.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
68.0%
34.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
26.2%
0%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Gainsight
Small-Business
5.8%
Mid-Market
68.0%
Enterprise
26.2%
ClientSuccess
Small-Business
65.3%
Mid-Market
34.7%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
36.4%
Computer Software
43.3%
Computer Software
41.6%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
Information Technology and Services
18.1%
Information Technology and Services
12.8%
 
Retail
12.5%
Financial Services
7.6%
Internet
10.4%
Marketing and Advertising
11.2%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
Marketing and Advertising
5.3%
Internet
9.6%
 
Insurance
12.5%
Internet
4.5%
Telecommunications
2.5%
Professional Training & Coaching
2.4%
 
Other
31.3%
Other
28.8%
Other
20.4%
Other
22.4%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Gainsight
Computer Software
43.3%
Information Technology and Services
18.1%
Internet
10.4%
Marketing and Advertising
5.3%
Telecommunications
2.5%
Other
20.4%
ClientSuccess
Computer Software
41.6%
Information Technology and Services
12.8%
Marketing and Advertising
11.2%
Internet
9.6%
Professional Training & Coaching
2.4%
Other
22.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

ClientSuccess
Most Helpful Favorable Review
Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Most Helpful Critical Review
G2 User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos providedNo videos provided
No videos provided
KANA Enterprise
No videos provided
MindTouch
No videos provided
Gainsight
ClientSuccess
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
MindTouch
No downloads provided
ClientSuccess
No downloads provided
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