Compare KANA Enterprise, MindTouch, Gainsight, and ChurnZero

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Gainsight
Free Trial Unavailable
ChurnZero
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
8.5
9.0
Ease of Use
Ease of Use
8.3
8.1
7.8
8.5
Ease of Setup
Ease of Setup
6.4
7.7
6.2
8.0
Ease of Admin
Ease of Admin
6.7
8.2
6.8
8.8
Quality of Support
Quality of Support
7.5
8.7
8.7
9.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
8.9
9.8
Product Direction (% positive)
Product Direction (% positive)
6.8
7.9
8.9
9.6
Meets Requirements
KANA Enterprise
8.0
MindTouch
8.1
Gainsight
8.5
ChurnZero
9.0
Ease of Use
KANA Enterprise
8.3
MindTouch
8.1
Gainsight
7.8
ChurnZero
8.5
Ease of Setup
KANA Enterprise
6.4
MindTouch
7.7
Gainsight
6.2
ChurnZero
8.0
Ease of Admin
KANA Enterprise
6.7
MindTouch
8.2
Gainsight
6.8
ChurnZero
8.8
Quality of Support
KANA Enterprise
7.5
MindTouch
8.7
Gainsight
8.7
ChurnZero
9.8
Ease of Doing Business With
KANA Enterprise
6.7
MindTouch
8.8
Gainsight
8.9
ChurnZero
9.8
Product Direction (% positive)
KANA Enterprise
6.8
MindTouch
7.9
Gainsight
8.9
ChurnZero
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
18.4%
5.4%
40.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
67.3%
51.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
27.3%
8.3%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Gainsight
Small-Business
5.4%
Mid-Market
67.3%
Enterprise
27.3%
ChurnZero
Small-Business
40.3%
Mid-Market
51.4%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
36.4%
Computer Software
42.7%
Computer Software
29.5%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
Information Technology and Services
18.0%
Information Technology and Services
14.5%
 
Retail
12.5%
Financial Services
7.6%
Internet
9.7%
Marketing and Advertising
12.4%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
Marketing and Advertising
5.0%
Internet
10.9%
 
Insurance
12.5%
Internet
4.5%
Financial Services
2.8%
Public Relations and Communications
7.3%
 
Other
31.3%
Other
28.8%
Other
21.8%
Other
25.4%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Gainsight
Computer Software
42.7%
Information Technology and Services
18.0%
Internet
9.7%
Marketing and Advertising
5.0%
Financial Services
2.8%
Other
21.8%
ChurnZero
Computer Software
29.5%
Information Technology and Services
14.5%
Marketing and Advertising
12.4%
Internet
10.9%
Public Relations and Communications
7.3%
Other
25.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

ChurnZero
Most Helpful Favorable Review
Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

Most Helpful Critical Review
Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos providedNo videos provided

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

KANA Enterprise
No videos provided
MindTouch
No videos provided
Gainsight
ChurnZero

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

Downloads

KANA Enterprise
No downloads provided
MindTouch
No downloads provided
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