Compare KANA Enterprise vs MindTouch
See this
comparison of KANA Enterprise vs. MindTouch
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
Ease of Use
Ease of Use
8.3
8.1
Ease of Setup
Ease of Setup
6.4
7.7
Ease of Admin
Ease of Admin
6.7
8.2
Quality of Support
Quality of Support
7.5
8.7
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
Product Direction (% positive)
Product Direction (% positive)
6.8
7.9
Meets Requirements
KANA Enterprise
8.0
MindTouch
8.1
Ease of Use
KANA Enterprise
8.3
MindTouch
8.1
Ease of Setup
KANA Enterprise
6.4
MindTouch
7.7
Ease of Admin
KANA Enterprise
6.7
MindTouch
8.2
Quality of Support
KANA Enterprise
7.5
MindTouch
8.7
Ease of Doing Business With
KANA Enterprise
6.7
MindTouch
8.8
Product Direction (% positive)
KANA Enterprise
6.8
MindTouch
7.9

Features

Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
MindTouch
9.2
Searchable Articles
KANA Enterprise
Not enough data available
MindTouch
8.2
Community Forums
KANA Enterprise
Not enough data available
MindTouch
Not enough data available
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
MindTouch
Not enough data available
Interaction
Web Portals
KANA Enterprise
Not enough data available
MindTouch
8.8
Forum to Reponse
KANA Enterprise
Not enough data available
MindTouch
Not enough data available
Tickets and Tagging
KANA Enterprise
Not enough data available
MindTouch
8.0
Live Chat
KANA Enterprise
Not enough data available
MindTouch
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
36.4%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
 
Retail
12.5%
Financial Services
7.6%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
 
Insurance
12.5%
Internet
4.5%
 
Other
31.3%
Other
28.8%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
KANA Enterprise
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Screenshots

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KANA Enterprise
No screenshots provided
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