Compare KANA Enterprise, Microsoft Dynamics 365 for Customer Service, and Oracle CRM On Demand

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
Microsoft Dynamics 365 for Customer Service
Free Trial Unavailable
Oracle CRM On Demand
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
7.1
Ease of Use
Ease of Use
8.2
8.3
6.6
Ease of Setup
Ease of Setup
6.4
Not enough data available
6.2
Ease of Admin
Ease of Admin
6.7
Not enough data available
6.5
Quality of Support
Quality of Support
7.4
8.5
6.3
Ease of Doing Business With
Ease of Doing Business With
6.7
Not enough data available
6.5
Product Direction (% positive)
Product Direction (% positive)
7.1
7.7
3.8
Meets Requirements
KANA Enterprise
8.1
Microsoft Dynamics 365 for Customer Service
8.5
Oracle CRM On Demand
7.1
Ease of Use
KANA Enterprise
8.2
Microsoft Dynamics 365 for Customer Service
8.3
Oracle CRM On Demand
6.6
Ease of Setup
KANA Enterprise
6.4
Microsoft Dynamics 365 for Customer Service
Not enough data available
Oracle CRM On Demand
6.2
Ease of Admin
KANA Enterprise
6.7
Microsoft Dynamics 365 for Customer Service
Not enough data available
Oracle CRM On Demand
6.5
Quality of Support
KANA Enterprise
7.4
Microsoft Dynamics 365 for Customer Service
8.5
Oracle CRM On Demand
6.3
Ease of Doing Business With
KANA Enterprise
6.7
Microsoft Dynamics 365 for Customer Service
Not enough data available
Oracle CRM On Demand
6.5
Product Direction (% positive)
KANA Enterprise
7.1
Microsoft Dynamics 365 for Customer Service
7.7
Oracle CRM On Demand
3.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
25.0%
4.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
9.1%
58.3%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.9%
16.7%
59.6%
KANA Enterprise
Small-Business
0%
Mid-Market
9.1%
Enterprise
90.9%
Microsoft Dynamics 365 for Customer Service
Small-Business
25.0%
Mid-Market
58.3%
Enterprise
16.7%
Oracle CRM On Demand
Small-Business
4.3%
Mid-Market
36.2%
Enterprise
59.6%

Reviewers' Industry

 
Retail
16.7%
Accounting
16.7%
Information Technology and Services
12.5%
 
Outsourcing/Offshoring
16.7%
Wholesale
8.3%
Computer Software
12.5%
 
Information Technology and Services
16.7%
Telecommunications
8.3%
Higher Education
6.3%
 
Telecommunications
8.3%
Oil & Energy
8.3%
Management Consulting
4.2%
 
Insurance
8.3%
Non-Profit Organization Management
8.3%
Human Resources
4.2%
 
Other
33.3%
Other
50.0%
Other
60.4%
KANA Enterprise
Retail
16.7%
Outsourcing/Offshoring
16.7%
Information Technology and Services
16.7%
Telecommunications
8.3%
Insurance
8.3%
Other
33.3%
Microsoft Dynamics 365 for Customer Service
Accounting
16.7%
Wholesale
8.3%
Telecommunications
8.3%
Oil & Energy
8.3%
Non-Profit Organization Management
8.3%
Other
50.0%
Oracle CRM On Demand
Information Technology and Services
12.5%
Computer Software
12.5%
Higher Education
6.3%
Management Consulting
4.2%
Human Resources
4.2%
Other
60.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
GO
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

GI
User in Information Technology and Services

Brand recognition aided in my company purchasing this software.

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
GI
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Leslie F.
User

There are a lot of bugs - we have a lot of issues each time we use it. Bugs when opening and during use.

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
KANA Enterprise
Most Helpful Favorable Review
GO
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
GI
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Microsoft Dynamics 365 for Customer Service
Most Helpful Favorable Review
GI
User in Information Technology and Services

Brand recognition aided in my company purchasing this software.

Most Helpful Critical Review
Leslie F.
User

There are a lot of bugs - we have a lot of issues each time we use it. Bugs when opening and during use.

Oracle CRM On Demand
Most Helpful Favorable Review
Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

Screenshots

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KANA Enterprise
No screenshots provided
Microsoft Dynamics 365 for Customer Service
No screenshots provided
Oracle CRM On Demand
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