Compare KANA Enterprise vs LiveHelpNow

See this
comparison of KANA Enterprise vs. LiveHelpNow
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. LiveHelpNow rates 4.2/5 stars with 119 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.7
Ease of Use
Ease of Use
8.3
8.7
Ease of Setup
Ease of Setup
6.4
8.4
Ease of Admin
Ease of Admin
6.7
8.4
Quality of Support
Quality of Support
7.5
8.6
Ease of Doing Business With
Ease of Doing Business With
6.7
8.9
Product Direction (% positive)
Product Direction (% positive)
6.8
7.9
Meets Requirements
KANA Enterprise
8.0
LiveHelpNow
8.7
Ease of Use
KANA Enterprise
8.3
LiveHelpNow
8.7
Ease of Setup
KANA Enterprise
6.4
LiveHelpNow
8.4
Ease of Admin
KANA Enterprise
6.7
LiveHelpNow
8.4
Quality of Support
KANA Enterprise
7.5
LiveHelpNow
8.6
Ease of Doing Business With
KANA Enterprise
6.7
LiveHelpNow
8.9
Product Direction (% positive)
KANA Enterprise
6.8
LiveHelpNow
7.9

Features

Ticket and Case Management
Ticket creation user experience
KANA Enterprise
Not enough data available
LiveHelpNow
8.6
Ticket response user experience
KANA Enterprise
Not enough data available
LiveHelpNow
8.8
Workflow
KANA Enterprise
Not enough data available
LiveHelpNow
9.0
Response Automation
KANA Enterprise
7.7
LiveHelpNow
8.8
SLA Management
KANA Enterprise
Not enough data available
LiveHelpNow
8.6
Attachments/Screencasts
KANA Enterprise
8.0
LiveHelpNow
7.7
Ticket Collaboration
KANA Enterprise
Not enough data available
LiveHelpNow
8.7
Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
LiveHelpNow
8.9
Searchable Articles
KANA Enterprise
Not enough data available
LiveHelpNow
8.8
Community Forums
KANA Enterprise
Not enough data available
LiveHelpNow
8.2
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
LiveHelpNow
8.8
Communication
Pop-up Chat
KANA Enterprise
Not enough data available
LiveHelpNow
8.9
Notifications
KANA Enterprise
Not enough data available
LiveHelpNow
8.5
Targeted Emails
KANA Enterprise
Not enough data available
LiveHelpNow
8.0
In-App Messaging
KANA Enterprise
Not enough data available
LiveHelpNow
8.0
Interaction
Web Portals
KANA Enterprise
Not enough data available
LiveHelpNow
8.5
Forum to Reponse
KANA Enterprise
Not enough data available
LiveHelpNow
8.0
Tickets and Tagging
KANA Enterprise
Not enough data available
LiveHelpNow
8.5
Live Chat
KANA Enterprise
Not enough data available
LiveHelpNow
9.3
Internal Use
Customization
KANA Enterprise
Not enough data available
LiveHelpNow
8.5
Conversation Archiving
KANA Enterprise
Not enough data available
LiveHelpNow
8.8
Lead Development
KANA Enterprise
Not enough data available
LiveHelpNow
8.1
Knowledge Base
KANA Enterprise
Not enough data available
LiveHelpNow
8.2
Team Inbox
KANA Enterprise
Not enough data available
LiveHelpNow
7.8
Customer Profiles
KANA Enterprise
Not enough data available
LiveHelpNow
8.2
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
LiveHelpNow
8.9
Email to Case
KANA Enterprise
8.3
LiveHelpNow
8.5
Chat/Live Support
KANA Enterprise
Not enough data available
LiveHelpNow
9.5
Social Integration
KANA Enterprise
Not enough data available
LiveHelpNow
9.0
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
LiveHelpNow
9.4
Customer and Contacts Database
KANA Enterprise
Not enough data available
LiveHelpNow
9.3
Products and Version Tracking
KANA Enterprise
Not enough data available
LiveHelpNow
9.6
Call Scripting
KANA Enterprise
Not enough data available
LiveHelpNow
9.1
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
LiveHelpNow
9.5
Self Service/Community
Forums
KANA Enterprise
Not enough data available
LiveHelpNow
9.3
Knowledge Base
KANA Enterprise
Not enough data available
LiveHelpNow
8.9
Ideas/Feedback
KANA Enterprise
Not enough data available
LiveHelpNow
8.9
Q&A
KANA Enterprise
Not enough data available
LiveHelpNow
8.8
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
LiveHelpNow
8.9
Reporting
KANA Enterprise
5.7
LiveHelpNow
8.6
Dashboards
KANA Enterprise
Not enough data available
LiveHelpNow
8.7
Platform
Mobile User Support
KANA Enterprise
Not enough data available
LiveHelpNow
8.8
ITIL Compliance
KANA Enterprise
Not enough data available
LiveHelpNow
8.9
Customization
KANA Enterprise
Not enough data available
LiveHelpNow
8.5
User, Role, and Access Management
KANA Enterprise
Not enough data available
LiveHelpNow
8.8
Internationalization
KANA Enterprise
Not enough data available
LiveHelpNow
8.8
Performance & Reliability
KANA Enterprise
Not enough data available
LiveHelpNow
9.1
Integration APIs
KANA Enterprise
Not enough data available
LiveHelpNow
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
31.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
20.2%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
LiveHelpNow
Small-Business
47.9%
Mid-Market
31.9%
Enterprise
20.2%

Reviewers' Industry

 
Retail
18.2%
Retail
6.7%
 
Outsourcing/Offshoring
18.2%
Information Technology and Services
5.9%
 
Information Technology and Services
18.2%
Insurance
4.2%
 
Telecommunications
9.1%
Consumer Goods
4.2%
 
Insurance
9.1%
Apparel & Fashion
4.2%
 
Other
27.3%
Other
74.8%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
LiveHelpNow
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

G2 User

Awzome web traffic and visitors visualization, it has integration with salesforce, is very easy for clients to contact us

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

 
KANA Enterprise
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Administrator in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

LiveHelpNow
Most Helpful Favorable Review
G2 User

Awzome web traffic and visitors visualization, it has integration with salesforce, is very easy for clients to contact us

Most Helpful Critical Review
User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

Screenshots

 No screenshots provided
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
KANA Enterprise
No screenshots provided
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