Compare KANA Enterprise, LiveChat, and Intercom

Pricing

 
Starter
$16
per seat / month
Engage
$53
starting from
 
Team
$33
per seat / month
Respond
$53
starting from
 
Business
$50
per seat / month
Educate
$49
monthly flat rate
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.1
8.6
Ease of Use
Ease of Use
8.2
9.4
8.7
Ease of Setup
Ease of Setup
6.4
9.1
8.3
Ease of Admin
Ease of Admin
6.7
9.2
8.7
Quality of Support
Quality of Support
7.4
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
6.7
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.1
8.4
8.5
Meets Requirements
KANA Enterprise
8.1
LiveChat
9.1
Intercom
8.6
Ease of Use
KANA Enterprise
8.2
LiveChat
9.4
Intercom
8.7
Ease of Setup
KANA Enterprise
6.4
LiveChat
9.1
Intercom
8.3
Ease of Admin
KANA Enterprise
6.7
LiveChat
9.2
Intercom
8.7
Quality of Support
KANA Enterprise
7.4
LiveChat
9.1
Intercom
8.5
Ease of Doing Business With
KANA Enterprise
6.7
LiveChat
9.2
Intercom
8.8
Product Direction (% positive)
KANA Enterprise
7.1
LiveChat
8.4
Intercom
8.5

Features

Ticket and Case Management
Ticket creation user experience
KANA Enterprise
Not enough data available
LiveChat
9.2
Intercom
8.7
Ticket response user experience
KANA Enterprise
Not enough data available
LiveChat
9.1
Intercom
8.7
Workflow
KANA Enterprise
Not enough data available
LiveChat
9.0
Intercom
8.4
Response Automation
KANA Enterprise
7.7
LiveChat
9.2
Intercom
8.3
SLA Management
KANA Enterprise
Not enough data available
LiveChat
8.6
Intercom
7.7
Attachments/Screencasts
KANA Enterprise
8.0
LiveChat
9.0
Intercom
8.7
Ticket Collaboration
KANA Enterprise
Not enough data available
LiveChat
9.1
Intercom
8.8
Communication
Pop-up Chat
KANA Enterprise
Not enough data available
LiveChat
9.2
Intercom
9.2
Notifications
KANA Enterprise
Not enough data available
LiveChat
8.9
Intercom
8.8
Targeted Emails
KANA Enterprise
Not enough data available
LiveChat
8.6
Intercom
8.7
In-App Messaging
KANA Enterprise
Not enough data available
LiveChat
8.9
Intercom
9.0
Internal Use
Customization
KANA Enterprise
7.0
LiveChat
8.5
Intercom
7.9
Conversation Archiving
KANA Enterprise
Not enough data available
LiveChat
8.9
Intercom
8.7
Lead Development
KANA Enterprise
Not enough data available
LiveChat
8.6
Intercom
8.1
Knowledge Base
KANA Enterprise
Not enough data available
LiveChat
8.7
Intercom
8.2
Team Inbox
KANA Enterprise
Not enough data available
LiveChat
8.7
Intercom
8.7
Customer Profiles
KANA Enterprise
Not enough data available
LiveChat
8.5
Intercom
8.2
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
LiveChat
9.3
Intercom
8.7
Email to Case
KANA Enterprise
8.3
LiveChat
9.3
Intercom
8.7
Chat/Live Support
KANA Enterprise
Not enough data available
LiveChat
9.4
Intercom
9.3
Social Integration
KANA Enterprise
Not enough data available
LiveChat
8.8
Intercom
8.4
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
LiveChat
8.8
Intercom
7.7
Customer and Contacts Database
KANA Enterprise
Not enough data available
LiveChat
9.0
Intercom
8.2
Products and Version Tracking
KANA Enterprise
Not enough data available
LiveChat
8.9
Intercom
7.8
Call Scripting
KANA Enterprise
Not enough data available
LiveChat
Not enough data available
Intercom
7.1
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
LiveChat
Not enough data available
Intercom
7.1
Self Service/Community
Forums
KANA Enterprise
Not enough data available
LiveChat
8.7
Intercom
7.7
Knowledge Base
KANA Enterprise
Not enough data available
LiveChat
9.0
Intercom
8.7
Ideas/Feedback
KANA Enterprise
Not enough data available
LiveChat
8.9
Intercom
8.3
Q&A
KANA Enterprise
Not enough data available
LiveChat
8.9
Intercom
8.1
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
LiveChat
8.7
Intercom
7.5
Reporting
KANA Enterprise
5.7
LiveChat
9.2
Intercom
7.8
Dashboards
KANA Enterprise
Not enough data available
LiveChat
9.2
Intercom
7.8
Platform
Mobile User Support
KANA Enterprise
Not enough data available
LiveChat
9.2
Intercom
8.6
ITIL Compliance
KANA Enterprise
Not enough data available
LiveChat
Not enough data available
Intercom
8.0
Customization
KANA Enterprise
7.0
LiveChat
8.5
Intercom
7.9
User, Role, and Access Management
KANA Enterprise
Not enough data available
LiveChat
9.5
Intercom
8.7
Internationalization
KANA Enterprise
Not enough data available
LiveChat
9.0
Intercom
8.0
Performance & Reliability
KANA Enterprise
Not enough data available
LiveChat
9.4
Intercom
9.0
Integration APIs
KANA Enterprise
Not enough data available
LiveChat
8.9
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
45.5%
66.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
9.1%
35.5%
28.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.9%
18.9%
4.5%
KANA Enterprise
Small-Business
0%
Mid-Market
9.1%
Enterprise
90.9%
LiveChat
Small-Business
45.5%
Mid-Market
35.5%
Enterprise
18.9%
Intercom
Small-Business
66.8%
Mid-Market
28.8%
Enterprise
4.5%

Reviewers' Industry

 
Retail
16.7%
Computer Software
9.8%
Computer Software
24.3%
 
Outsourcing/Offshoring
16.7%
Information Technology and Services
8.0%
Internet
15.4%
 
Information Technology and Services
16.7%
Retail
5.5%
Information Technology and Services
13.1%
 
Telecommunications
8.3%
Telecommunications
4.3%
Marketing and Advertising
6.9%
 
Insurance
8.3%
Internet
4.1%
Consumer Services
2.3%
 
Other
33.3%
Other
68.3%
Other
38.0%
KANA Enterprise
Retail
16.7%
Outsourcing/Offshoring
16.7%
Information Technology and Services
16.7%
Telecommunications
8.3%
Insurance
8.3%
Other
33.3%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.0%
Retail
5.5%
Telecommunications
4.3%
Internet
4.1%
Other
68.3%
Intercom
Computer Software
24.3%
Internet
15.4%
Information Technology and Services
13.1%
Marketing and Advertising
6.9%
Consumer Services
2.3%
Other
38.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Consultant in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Jimmy H.
User

No ticket delete function, Ineffective spam system (sent all work orders to spam cost us thousands)

User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
KANA Enterprise
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
Consultant in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Jimmy H.
User

No ticket delete function, Ineffective spam system (sent all work orders to spam cost us thousands)

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

KANA Enterprise
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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