Compare KANA Enterprise vs LiveChat

See this
comparison of KANA Enterprise vs. LiveChat
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 12 reviews. LiveChat rates 4.5/5 stars with 652 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$16
per seat / month
 
Team
$33
per seat / month
 
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.1
Ease of Use
Ease of Use
8.2
9.4
Ease of Setup
Ease of Setup
6.4
9.1
Ease of Admin
Ease of Admin
6.7
9.2
Quality of Support
Quality of Support
7.4
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.2
Product Direction (% positive)
Product Direction (% positive)
7.1
8.4
Meets Requirements
KANA Enterprise
8.1
LiveChat
9.1
Ease of Use
KANA Enterprise
8.2
LiveChat
9.4
Ease of Setup
KANA Enterprise
6.4
LiveChat
9.1
Ease of Admin
KANA Enterprise
6.7
LiveChat
9.2
Quality of Support
KANA Enterprise
7.4
LiveChat
9.1
Ease of Doing Business With
KANA Enterprise
6.7
LiveChat
9.2
Product Direction (% positive)
KANA Enterprise
7.1
LiveChat
8.4

Features

Ticket and Case Management
Ticket creation user experience
KANA Enterprise
Not enough data available
LiveChat
9.2
Ticket response user experience
KANA Enterprise
Not enough data available
LiveChat
9.1
Workflow
KANA Enterprise
Not enough data available
LiveChat
9.0
Response Automation
KANA Enterprise
7.7
LiveChat
9.2
SLA Management
KANA Enterprise
Not enough data available
LiveChat
8.6
Attachments/Screencasts
KANA Enterprise
8.0
LiveChat
9.0
Ticket Collaboration
KANA Enterprise
Not enough data available
LiveChat
9.1
Communication
Pop-up Chat
KANA Enterprise
Not enough data available
LiveChat
9.2
Notifications
KANA Enterprise
Not enough data available
LiveChat
8.9
Targeted Emails
KANA Enterprise
Not enough data available
LiveChat
8.6
In-App Messaging
KANA Enterprise
Not enough data available
LiveChat
8.9
Internal Use
Customization
KANA Enterprise
7.0
LiveChat
8.5
Conversation Archiving
KANA Enterprise
Not enough data available
LiveChat
8.9
Lead Development
KANA Enterprise
Not enough data available
LiveChat
8.6
Knowledge Base
KANA Enterprise
Not enough data available
LiveChat
8.7
Team Inbox
KANA Enterprise
Not enough data available
LiveChat
8.7
Customer Profiles
KANA Enterprise
Not enough data available
LiveChat
8.5
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
LiveChat
9.3
Email to Case
KANA Enterprise
8.3
LiveChat
9.3
Chat/Live Support
KANA Enterprise
Not enough data available
LiveChat
9.4
Social Integration
KANA Enterprise
Not enough data available
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
LiveChat
8.8
Customer and Contacts Database
KANA Enterprise
Not enough data available
LiveChat
9.0
Products and Version Tracking
KANA Enterprise
Not enough data available
LiveChat
8.9
Call Scripting
KANA Enterprise
Not enough data available
LiveChat
Not enough data available
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
LiveChat
Not enough data available
Self Service/Community
Forums
KANA Enterprise
Not enough data available
LiveChat
8.7
Knowledge Base
KANA Enterprise
Not enough data available
LiveChat
9.0
Ideas/Feedback
KANA Enterprise
Not enough data available
LiveChat
8.9
Q&A
KANA Enterprise
Not enough data available
LiveChat
8.9
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
LiveChat
8.7
Reporting
KANA Enterprise
5.7
LiveChat
9.2
Dashboards
KANA Enterprise
Not enough data available
LiveChat
9.2
Platform
Mobile User Support
KANA Enterprise
Not enough data available
LiveChat
9.2
ITIL Compliance
KANA Enterprise
Not enough data available
LiveChat
Not enough data available
Customization
KANA Enterprise
7.0
LiveChat
8.5
User, Role, and Access Management
KANA Enterprise
Not enough data available
LiveChat
9.5
Internationalization
KANA Enterprise
Not enough data available
LiveChat
9.0
Performance & Reliability
KANA Enterprise
Not enough data available
LiveChat
9.4
Integration APIs
KANA Enterprise
Not enough data available
LiveChat
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
9.1%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.9%
18.9%
KANA Enterprise
Small-Business
0%
Mid-Market
9.1%
Enterprise
90.9%
LiveChat
Small-Business
45.5%
Mid-Market
35.5%
Enterprise
18.9%

Reviewers' Industry

 
Retail
16.7%
Computer Software
9.8%
 
Outsourcing/Offshoring
16.7%
Information Technology and Services
8.0%
 
Information Technology and Services
16.7%
Retail
5.5%
 
Telecommunications
8.3%
Telecommunications
4.3%
 
Insurance
8.3%
Internet
4.1%
 
Other
33.3%
Other
68.3%
KANA Enterprise
Retail
16.7%
Outsourcing/Offshoring
16.7%
Information Technology and Services
16.7%
Telecommunications
8.3%
Insurance
8.3%
Other
33.3%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.0%
Retail
5.5%
Telecommunications
4.3%
Internet
4.1%
Other
68.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
brady f.
User

It's very hard to customize and a little bit expensive and does not work well on non IE browsers but is the only things that disturbe me, besides all this i recommend truly this software because is a great tool for managing and responding to customer...

User in Information Technology and Services

The lag on server response when we are close to max capacity.

 
KANA Enterprise
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
brady f.
User

It's very hard to customize and a little bit expensive and does not work well on non IE browsers but is the only things that disturbe me, besides all this i recommend truly this software because is a great tool for managing and responding to customer...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
User in Information Technology and Services

The lag on server response when we are close to max capacity.

Screenshots

 No screenshots provided
1 of 6
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KANA Enterprise
No screenshots provided

Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

KANA Enterprise
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Downloads

KANA Enterprise
No downloads provided
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