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Compare KANA Enterprise, LiveAgent, and Zendesk Support

Pricing

 
All-inclusive
$39/month
User Seat
Essential
$5
/month
 
Ticket+Chat
$29/month
User Seat
Team
$19
/month
 
Ticket
$9/month
User Seat
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
8.7
Ease of Use
Ease of Use
8.3
9.0
8.6
Ease of Setup
Ease of Setup
6.4
8.7
8.2
Ease of Admin
Ease of Admin
6.7
8.9
8.3
Quality of Support
Quality of Support
7.5
9.1
8.3
Ease of Doing Business With
Ease of Doing Business With
6.7
9.1
8.4
Product Direction (% positive)
Product Direction (% positive)
6.8
9.0
7.6
Meets Requirements
KANA Enterprise
8.0
LiveAgent
8.8
Zendesk Support
8.7
Ease of Use
KANA Enterprise
8.3
LiveAgent
9.0
Zendesk Support
8.6
Ease of Setup
KANA Enterprise
6.4
LiveAgent
8.7
Zendesk Support
8.2
Ease of Admin
KANA Enterprise
6.7
LiveAgent
8.9
Zendesk Support
8.3
Quality of Support
KANA Enterprise
7.5
LiveAgent
9.1
Zendesk Support
8.3
Ease of Doing Business With
KANA Enterprise
6.7
LiveAgent
9.1
Zendesk Support
8.4
Product Direction (% positive)
KANA Enterprise
6.8
LiveAgent
9.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
KANA Enterprise
Not enough data available
LiveAgent
8.7
Zendesk Support
8.5
Response Automation
KANA Enterprise
7.7
LiveAgent
8.7
Zendesk Support
8.4
SLA Management
KANA Enterprise
Not enough data available
LiveAgent
8.6
Zendesk Support
8.1
Attachments/Screencasts
KANA Enterprise
8.0
LiveAgent
8.7
Zendesk Support
8.4
Ticket Collaboration
KANA Enterprise
Not enough data available
LiveAgent
8.9
Zendesk Support
8.6
Ticket creation user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
Zendesk Support
8.9
Ticket response user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
Zendesk Support
8.7
Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
9.1
Zendesk Support
8.6
Searchable Articles
KANA Enterprise
Not enough data available
LiveAgent
9.0
Zendesk Support
8.6
Community Forums
KANA Enterprise
Not enough data available
LiveAgent
9.0
Zendesk Support
8.2
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
LiveAgent
8.9
Zendesk Support
8.2
Process
Mentions
KANA Enterprise
Not enough data available
LiveAgent
Not enough data available
Zendesk Support
8.4
Tickets
KANA Enterprise
Not enough data available
LiveAgent
9.4
Zendesk Support
9.2
Macros
KANA Enterprise
Not enough data available
LiveAgent
9.1
Zendesk Support
8.7
Collaboration
KANA Enterprise
Not enough data available
LiveAgent
9.3
Zendesk Support
8.7
Interaction
Web Portals
KANA Enterprise
Not enough data available
LiveAgent
9.0
Zendesk Support
8.6
Forum to Reponse
KANA Enterprise
Not enough data available
LiveAgent
9.1
Zendesk Support
8.5
Tickets and Tagging
KANA Enterprise
Not enough data available
LiveAgent
9.3
Zendesk Support
8.9
Live Chat
KANA Enterprise
Not enough data available
LiveAgent
9.4
Zendesk Support
8.6
Channels
Phone
KANA Enterprise
Not enough data available
LiveAgent
9.4
Zendesk Support
8.1
Text
KANA Enterprise
Not enough data available
LiveAgent
Not enough data available
Zendesk Support
8.4
Email
KANA Enterprise
Not enough data available
LiveAgent
9.4
Zendesk Support
9.0
Social
KANA Enterprise
Not enough data available
LiveAgent
9.2
Zendesk Support
8.6
Live Chat
KANA Enterprise
Not enough data available
LiveAgent
9.5
Zendesk Support
8.6
Insight
Surveys
KANA Enterprise
Not enough data available
LiveAgent
9.0
Zendesk Support
8.5
Reporting
KANA Enterprise
Not enough data available
LiveAgent
9.1
Zendesk Support
8.4
Visitor Activity
KANA Enterprise
Not enough data available
LiveAgent
9.2
Zendesk Support
8.6
Help Desk
KANA Enterprise
Not enough data available
LiveAgent
9.4
Zendesk Support
8.7
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
LiveAgent
8.7
Zendesk Support
8.5
Email to Case
KANA Enterprise
8.3
LiveAgent
9.0
Zendesk Support
8.8
Chat/Live Support
KANA Enterprise
Not enough data available
LiveAgent
9.1
Zendesk Support
8.4
Social Integration
KANA Enterprise
Not enough data available
LiveAgent
8.6
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
LiveAgent
8.6
Zendesk Support
8.1
Customer and Contacts Database
KANA Enterprise
Not enough data available
LiveAgent
8.6
Zendesk Support
8.2
Products and Version Tracking
KANA Enterprise
Not enough data available
LiveAgent
8.7
Zendesk Support
8.2
Call Scripting
KANA Enterprise
Not enough data available
LiveAgent
8.8
Zendesk Support
7.9
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
LiveAgent
8.7
Zendesk Support
7.8
Self Service/Community
Forums
KANA Enterprise
Not enough data available
LiveAgent
8.7
Zendesk Support
8.0
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
8.6
Zendesk Support
8.4
Ideas/Feedback
KANA Enterprise
Not enough data available
LiveAgent
8.7
Zendesk Support
8.1
Q&A
KANA Enterprise
Not enough data available
LiveAgent
8.8
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
LiveAgent
8.6
Zendesk Support
8.0
Reporting
KANA Enterprise
5.7
LiveAgent
8.6
Zendesk Support
8.0
Dashboards
KANA Enterprise
Not enough data available
LiveAgent
8.8
Zendesk Support
8.1
Platform
ITIL Compliance
KANA Enterprise
Not enough data available
LiveAgent
8.7
Zendesk Support
8.2
Mobile User Support
KANA Enterprise
Not enough data available
LiveAgent
8.0
Zendesk Support
8.1
Customization
KANA Enterprise
Not enough data available
LiveAgent
8.5
Zendesk Support
8.0
User, Role, and Access Management
KANA Enterprise
Not enough data available
LiveAgent
8.7
Zendesk Support
8.3
Internationalization
KANA Enterprise
Not enough data available
LiveAgent
8.7
Zendesk Support
8.2
Performance & Reliability
KANA Enterprise
Not enough data available
LiveAgent
9.0
Zendesk Support
8.5
Integration APIs
KANA Enterprise
Not enough data available
LiveAgent
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
62.6%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
24.3%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
13.1%
16.7%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
12.6%
Computer Software
17.8%
 
Telecommunications
12.5%
Computer Software
7.4%
Information Technology and Services
15.3%
 
Retail
12.5%
Internet
5.6%
Internet
10.0%
 
Outsourcing/Offshoring
12.5%
Retail
4.5%
Marketing and Advertising
4.7%
 
Insurance
12.5%
Marketing and Advertising
4.2%
Retail
3.5%
 
Other
31.3%
Other
65.8%
Other
48.8%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
KANA Enterprise
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
KANA Enterprise
No downloads provided
LiveAgent
Zendesk Support
No downloads provided
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