Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare KANA Enterprise, LiveAgent, and TeamSupport

Pricing

 
All-inclusive
$39/month
User Seat
Support Desk
$50
/ agent / month billed annually
 
Ticket+Chat
$29/month
User Seat
Enterprise
$65
/ agent / month billed annually
 
Ticket
$9/month
User Seat
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
8.6
Ease of Use
Ease of Use
8.3
9.0
8.6
Ease of Setup
Ease of Setup
6.4
8.7
8.3
Ease of Admin
Ease of Admin
6.7
8.9
8.7
Quality of Support
Quality of Support
7.5
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
9.1
9.2
Product Direction (% positive)
Product Direction (% positive)
6.8
9.0
9.0
Meets Requirements
KANA Enterprise
8.0
LiveAgent
8.8
TeamSupport
8.6
Ease of Use
KANA Enterprise
8.3
LiveAgent
9.0
TeamSupport
8.6
Ease of Setup
KANA Enterprise
6.4
LiveAgent
8.7
TeamSupport
8.3
Ease of Admin
KANA Enterprise
6.7
LiveAgent
8.9
TeamSupport
8.7
Quality of Support
KANA Enterprise
7.5
LiveAgent
9.1
TeamSupport
8.8
Ease of Doing Business With
KANA Enterprise
6.7
LiveAgent
9.1
TeamSupport
9.2
Product Direction (% positive)
KANA Enterprise
6.8
LiveAgent
9.0
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
KANA Enterprise
Not enough data available
LiveAgent
8.7
TeamSupport
8.4
Response Automation
KANA Enterprise
7.7
LiveAgent
8.7
TeamSupport
8.5
SLA Management
KANA Enterprise
Not enough data available
LiveAgent
8.6
TeamSupport
8.4
Attachments/Screencasts
KANA Enterprise
8.0
LiveAgent
8.7
TeamSupport
8.6
Ticket Collaboration
KANA Enterprise
Not enough data available
LiveAgent
8.9
TeamSupport
8.8
Ticket creation user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
TeamSupport
8.9
Ticket response user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
TeamSupport
8.8
Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
9.1
TeamSupport
8.3
Searchable Articles
KANA Enterprise
Not enough data available
LiveAgent
9.0
TeamSupport
8.3
Community Forums
KANA Enterprise
Not enough data available
LiveAgent
9.0
TeamSupport
8.0
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
LiveAgent
8.9
TeamSupport
8.3
Interaction
Web Portals
KANA Enterprise
Not enough data available
LiveAgent
9.1
TeamSupport
8.7
Forum to Reponse
KANA Enterprise
Not enough data available
LiveAgent
9.1
TeamSupport
8.4
Tickets and Tagging
KANA Enterprise
Not enough data available
LiveAgent
9.3
TeamSupport
8.8
Live Chat
KANA Enterprise
Not enough data available
LiveAgent
9.4
TeamSupport
8.4
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
LiveAgent
8.7
TeamSupport
8.4
Email to Case
KANA Enterprise
8.3
LiveAgent
9.0
TeamSupport
8.9
Chat/Live Support
KANA Enterprise
Not enough data available
LiveAgent
9.1
TeamSupport
8.4
Social Integration
KANA Enterprise
Not enough data available
LiveAgent
8.6
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
LiveAgent
8.6
TeamSupport
8.0
Customer and Contacts Database
KANA Enterprise
Not enough data available
LiveAgent
8.6
TeamSupport
8.6
Products and Version Tracking
KANA Enterprise
Not enough data available
LiveAgent
8.8
TeamSupport
8.6
Call Scripting
KANA Enterprise
Not enough data available
LiveAgent
8.8
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
LiveAgent
8.7
TeamSupport
Not enough data available
Self Service/Community
Forums
KANA Enterprise
Not enough data available
LiveAgent
8.7
TeamSupport
8.2
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
8.6
TeamSupport
8.4
Ideas/Feedback
KANA Enterprise
Not enough data available
LiveAgent
8.7
TeamSupport
8.4
Q&A
KANA Enterprise
Not enough data available
LiveAgent
8.8
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
LiveAgent
8.6
TeamSupport
Not enough data available
Reporting
KANA Enterprise
5.7
LiveAgent
8.6
TeamSupport
8.3
Dashboards
KANA Enterprise
Not enough data available
LiveAgent
8.8
TeamSupport
8.6
Platform
ITIL Compliance
KANA Enterprise
Not enough data available
LiveAgent
8.7
TeamSupport
Not enough data available
Mobile User Support
KANA Enterprise
Not enough data available
LiveAgent
8.0
TeamSupport
7.4
Customization
KANA Enterprise
Not enough data available
LiveAgent
8.5
TeamSupport
8.5
User, Role, and Access Management
KANA Enterprise
Not enough data available
LiveAgent
8.7
TeamSupport
8.7
Internationalization
KANA Enterprise
Not enough data available
LiveAgent
8.7
TeamSupport
7.9
Performance & Reliability
KANA Enterprise
Not enough data available
LiveAgent
9.0
TeamSupport
8.7
Integration APIs
KANA Enterprise
Not enough data available
LiveAgent
8.5
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
62.5%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
24.4%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
13.1%
11.8%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
12.6%
Computer Software
26.7%
 
Telecommunications
12.5%
Computer Software
7.4%
Information Technology and Services
21.0%
 
Retail
12.5%
Internet
5.6%
Internet
5.7%
 
Outsourcing/Offshoring
12.5%
Retail
4.5%
Financial Services
4.4%
 
Insurance
12.5%
Marketing and Advertising
4.2%
Hospitality
3.7%
 
Other
31.3%
Other
65.7%
Other
38.5%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.7%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Haven't used it enough to identify what I actively dislike.

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Screenshots

 No screenshots provided
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
KANA Enterprise
No screenshots provided

Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

KANA Enterprise
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Request More InformationRequest More Information