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Compare KANA Enterprise, LiveAgent, and LiveChat

Pricing

 
All-inclusive
$39/month
User Seat
Starter
$16
per seat / month
 
Ticket+Chat
$29/month
User Seat
Team
$33
per seat / month
 
Ticket
$9/month
User Seat
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
9.1
Ease of Use
Ease of Use
8.3
9.0
9.4
Ease of Setup
Ease of Setup
6.4
8.7
9.1
Ease of Admin
Ease of Admin
6.7
8.9
9.2
Quality of Support
Quality of Support
7.5
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
6.8
9.0
8.4
Meets Requirements
KANA Enterprise
8.0
LiveAgent
8.8
LiveChat
9.1
Ease of Use
KANA Enterprise
8.3
LiveAgent
9.0
LiveChat
9.4
Ease of Setup
KANA Enterprise
6.4
LiveAgent
8.7
LiveChat
9.1
Ease of Admin
KANA Enterprise
6.7
LiveAgent
8.9
LiveChat
9.2
Quality of Support
KANA Enterprise
7.5
LiveAgent
9.1
LiveChat
9.1
Ease of Doing Business With
KANA Enterprise
6.7
LiveAgent
9.1
LiveChat
9.1
Product Direction (% positive)
KANA Enterprise
6.8
LiveAgent
9.0
LiveChat
8.4

Features

Ticket and Case Management
Workflow
KANA Enterprise
Not enough data available
LiveAgent
8.7
LiveChat
9.0
Response Automation
KANA Enterprise
7.7
LiveAgent
8.7
LiveChat
9.2
SLA Management
KANA Enterprise
Not enough data available
LiveAgent
8.6
LiveChat
8.5
Attachments/Screencasts
KANA Enterprise
8.0
LiveAgent
8.7
LiveChat
9.0
Ticket Collaboration
KANA Enterprise
Not enough data available
LiveAgent
8.9
LiveChat
9.1
Ticket creation user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
LiveChat
9.2
Ticket response user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
LiveChat
9.1
Communication
Pop-up Chat
KANA Enterprise
Not enough data available
LiveAgent
9.4
LiveChat
9.2
Notifications
KANA Enterprise
Not enough data available
LiveAgent
9.1
LiveChat
8.9
Targeted Emails
KANA Enterprise
Not enough data available
LiveAgent
9.0
LiveChat
8.5
In-App Messaging
KANA Enterprise
Not enough data available
LiveAgent
9.0
LiveChat
8.8
Internal Use
Customization
KANA Enterprise
Not enough data available
LiveAgent
8.5
LiveChat
8.5
Conversation Archiving
KANA Enterprise
Not enough data available
LiveAgent
9.2
LiveChat
8.8
Lead Development
KANA Enterprise
Not enough data available
LiveAgent
Not enough data available
LiveChat
8.5
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
8.9
LiveChat
8.5
Team Inbox
KANA Enterprise
Not enough data available
LiveAgent
9.1
LiveChat
8.6
Customer Profiles
KANA Enterprise
Not enough data available
LiveAgent
8.9
LiveChat
8.4
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
LiveAgent
8.7
LiveChat
9.3
Email to Case
KANA Enterprise
8.3
LiveAgent
9.0
LiveChat
9.3
Chat/Live Support
KANA Enterprise
Not enough data available
LiveAgent
9.1
LiveChat
9.4
Social Integration
KANA Enterprise
Not enough data available
LiveAgent
8.6
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
LiveAgent
8.6
LiveChat
8.7
Customer and Contacts Database
KANA Enterprise
Not enough data available
LiveAgent
8.6
LiveChat
8.9
Products and Version Tracking
KANA Enterprise
Not enough data available
LiveAgent
8.8
LiveChat
8.9
Call Scripting
KANA Enterprise
Not enough data available
LiveAgent
8.8
LiveChat
Not enough data available
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
LiveAgent
8.7
LiveChat
Not enough data available
Self Service/Community
Forums
KANA Enterprise
Not enough data available
LiveAgent
8.7
LiveChat
8.5
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
8.6
LiveChat
8.9
Ideas/Feedback
KANA Enterprise
Not enough data available
LiveAgent
8.7
LiveChat
8.9
Q&A
KANA Enterprise
Not enough data available
LiveAgent
8.8
LiveChat
8.8
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
LiveAgent
8.6
LiveChat
8.5
Reporting
KANA Enterprise
5.7
LiveAgent
8.6
LiveChat
9.1
Dashboards
KANA Enterprise
Not enough data available
LiveAgent
8.8
LiveChat
9.2
Platform
ITIL Compliance
KANA Enterprise
Not enough data available
LiveAgent
8.7
LiveChat
Not enough data available
Mobile User Support
KANA Enterprise
Not enough data available
LiveAgent
8.0
LiveChat
9.1
Customization
KANA Enterprise
Not enough data available
LiveAgent
8.5
LiveChat
8.5
User, Role, and Access Management
KANA Enterprise
Not enough data available
LiveAgent
8.7
LiveChat
9.4
Internationalization
KANA Enterprise
Not enough data available
LiveAgent
8.7
LiveChat
8.9
Performance & Reliability
KANA Enterprise
Not enough data available
LiveAgent
9.0
LiveChat
9.3
Integration APIs
KANA Enterprise
Not enough data available
LiveAgent
8.5
LiveChat
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
62.5%
47.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
24.4%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
13.1%
16.6%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
LiveChat
Small-Business
47.7%
Mid-Market
35.6%
Enterprise
16.6%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
12.6%
Computer Software
9.5%
 
Telecommunications
12.5%
Computer Software
7.4%
Information Technology and Services
8.2%
 
Retail
12.5%
Internet
5.6%
Retail
4.9%
 
Outsourcing/Offshoring
12.5%
Retail
4.5%
Internet
4.9%
 
Insurance
12.5%
Marketing and Advertising
4.2%
Telecommunications
3.2%
 
Other
31.3%
Other
65.7%
Other
69.3%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.7%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Telecommunications
3.2%
Other
69.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Haven't used it enough to identify what I actively dislike.

G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

Screenshots

 No screenshots provided
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KANA Enterprise
No screenshots provided

Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

KANA Enterprise
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

KANA Enterprise
No downloads provided
LiveAgent
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