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Compare KANA Enterprise, LiveAgent, and Intercom

Pricing

 
All-inclusive
$39/month
User Seat
Engage
$53
starting from
 
Ticket+Chat
$29/month
User Seat
Respond
$53
starting from
 
Ticket
$9/month
User Seat
Educate
$49
monthly flat rate
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
8.6
Ease of Use
Ease of Use
8.3
9.0
8.7
Ease of Setup
Ease of Setup
6.4
8.7
8.3
Ease of Admin
Ease of Admin
6.7
8.9
8.7
Quality of Support
Quality of Support
7.5
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
6.7
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
6.8
9.0
8.5
Meets Requirements
KANA Enterprise
8.0
LiveAgent
8.8
Intercom
8.6
Ease of Use
KANA Enterprise
8.3
LiveAgent
9.0
Intercom
8.7
Ease of Setup
KANA Enterprise
6.4
LiveAgent
8.7
Intercom
8.3
Ease of Admin
KANA Enterprise
6.7
LiveAgent
8.9
Intercom
8.7
Quality of Support
KANA Enterprise
7.5
LiveAgent
9.1
Intercom
8.5
Ease of Doing Business With
KANA Enterprise
6.7
LiveAgent
9.1
Intercom
8.8
Product Direction (% positive)
KANA Enterprise
6.8
LiveAgent
9.0
Intercom
8.5

Features

Ticket and Case Management
Workflow
KANA Enterprise
Not enough data available
LiveAgent
8.7
Intercom
8.3
Response Automation
KANA Enterprise
7.7
LiveAgent
8.7
Intercom
8.2
SLA Management
KANA Enterprise
Not enough data available
LiveAgent
8.6
Intercom
7.7
Attachments/Screencasts
KANA Enterprise
8.0
LiveAgent
8.7
Intercom
8.7
Ticket Collaboration
KANA Enterprise
Not enough data available
LiveAgent
8.9
Intercom
8.8
Ticket creation user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
Intercom
8.7
Ticket response user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
Intercom
8.7
Communication
Pop-up Chat
KANA Enterprise
Not enough data available
LiveAgent
9.4
Intercom
9.2
Notifications
KANA Enterprise
Not enough data available
LiveAgent
9.0
Intercom
8.8
Targeted Emails
KANA Enterprise
Not enough data available
LiveAgent
9.0
Intercom
8.6
In-App Messaging
KANA Enterprise
Not enough data available
LiveAgent
9.0
Intercom
9.0
Internal Use
Customization
KANA Enterprise
Not enough data available
LiveAgent
8.5
Intercom
7.8
Conversation Archiving
KANA Enterprise
Not enough data available
LiveAgent
9.2
Intercom
8.6
Lead Development
KANA Enterprise
Not enough data available
LiveAgent
Not enough data available
Intercom
8.0
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
8.9
Intercom
8.1
Team Inbox
KANA Enterprise
Not enough data available
LiveAgent
9.1
Intercom
8.6
Customer Profiles
KANA Enterprise
Not enough data available
LiveAgent
8.9
Intercom
8.2
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
LiveAgent
8.7
Intercom
8.7
Email to Case
KANA Enterprise
8.3
LiveAgent
9.0
Intercom
8.6
Chat/Live Support
KANA Enterprise
Not enough data available
LiveAgent
9.1
Intercom
9.3
Social Integration
KANA Enterprise
Not enough data available
LiveAgent
8.6
Intercom
8.4
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
LiveAgent
8.6
Intercom
7.4
Customer and Contacts Database
KANA Enterprise
Not enough data available
LiveAgent
8.6
Intercom
8.2
Products and Version Tracking
KANA Enterprise
Not enough data available
LiveAgent
8.7
Intercom
7.8
Call Scripting
KANA Enterprise
Not enough data available
LiveAgent
8.8
Intercom
7.1
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
LiveAgent
8.7
Intercom
7.1
Self Service/Community
Forums
KANA Enterprise
Not enough data available
LiveAgent
8.7
Intercom
7.7
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
8.6
Intercom
8.6
Ideas/Feedback
KANA Enterprise
Not enough data available
LiveAgent
8.7
Intercom
8.2
Q&A
KANA Enterprise
Not enough data available
LiveAgent
8.8
Intercom
8.1
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
LiveAgent
8.6
Intercom
7.5
Reporting
KANA Enterprise
5.7
LiveAgent
8.6
Intercom
7.7
Dashboards
KANA Enterprise
Not enough data available
LiveAgent
8.8
Intercom
7.7
Platform
ITIL Compliance
KANA Enterprise
Not enough data available
LiveAgent
8.7
Intercom
8.0
Mobile User Support
KANA Enterprise
Not enough data available
LiveAgent
8.0
Intercom
8.6
Customization
KANA Enterprise
Not enough data available
LiveAgent
8.5
Intercom
7.8
User, Role, and Access Management
KANA Enterprise
Not enough data available
LiveAgent
8.7
Intercom
8.7
Internationalization
KANA Enterprise
Not enough data available
LiveAgent
8.7
Intercom
8.0
Performance & Reliability
KANA Enterprise
Not enough data available
LiveAgent
9.0
Intercom
9.0
Integration APIs
KANA Enterprise
Not enough data available
LiveAgent
8.5
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
62.6%
68.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
24.3%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
13.1%
3.9%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
12.6%
Computer Software
24.5%
 
Telecommunications
12.5%
Computer Software
7.4%
Internet
16.7%
 
Retail
12.5%
Internet
5.6%
Information Technology and Services
15.0%
 
Outsourcing/Offshoring
12.5%
Retail
4.5%
Marketing and Advertising
6.9%
 
Insurance
12.5%
Marketing and Advertising
4.2%
Education Management
2.0%
 
Other
31.3%
Other
65.8%
Other
35.0%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

KANA Enterprise
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

KANA Enterprise
No downloads provided
LiveAgent
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