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Compare KANA Enterprise vs LiveAgent
See this
comparison of KANA Enterprise vs. LiveAgent
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. LiveAgent rates 4.5/5 stars with 981 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$9/month
User Seat
 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
Ease of Use
Ease of Use
8.3
9.0
Ease of Setup
Ease of Setup
6.4
8.7
Ease of Admin
Ease of Admin
6.7
8.9
Quality of Support
Quality of Support
7.5
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.1
Product Direction (% positive)
Product Direction (% positive)
6.8
9.0
Meets Requirements
KANA Enterprise
8.0
LiveAgent
8.8
Ease of Use
KANA Enterprise
8.3
LiveAgent
9.0
Ease of Setup
KANA Enterprise
6.4
LiveAgent
8.7
Ease of Admin
KANA Enterprise
6.7
LiveAgent
8.9
Quality of Support
KANA Enterprise
7.5
LiveAgent
9.1
Ease of Doing Business With
KANA Enterprise
6.7
LiveAgent
9.1
Product Direction (% positive)
KANA Enterprise
6.8
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
KANA Enterprise
Not enough data available
LiveAgent
8.7
Response Automation
KANA Enterprise
7.7
LiveAgent
8.7
SLA Management
KANA Enterprise
Not enough data available
LiveAgent
8.6
Attachments/Screencasts
KANA Enterprise
8.0
LiveAgent
8.7
Ticket Collaboration
KANA Enterprise
Not enough data available
LiveAgent
8.9
Ticket creation user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
Ticket response user experience
KANA Enterprise
Not enough data available
LiveAgent
9.0
Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
9.1
Searchable Articles
KANA Enterprise
Not enough data available
LiveAgent
9.0
Community Forums
KANA Enterprise
Not enough data available
LiveAgent
9.0
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
LiveAgent
8.9
Communication
Pop-up Chat
KANA Enterprise
Not enough data available
LiveAgent
9.4
Notifications
KANA Enterprise
Not enough data available
LiveAgent
9.0
Targeted Emails
KANA Enterprise
Not enough data available
LiveAgent
9.0
In-App Messaging
KANA Enterprise
Not enough data available
LiveAgent
9.0
Process
Mentions
KANA Enterprise
Not enough data available
LiveAgent
Not enough data available
Tickets
KANA Enterprise
Not enough data available
LiveAgent
9.4
Macros
KANA Enterprise
Not enough data available
LiveAgent
9.1
Collaboration
KANA Enterprise
Not enough data available
LiveAgent
9.3
Interaction
Web Portals
KANA Enterprise
Not enough data available
LiveAgent
9.0
Forum to Reponse
KANA Enterprise
Not enough data available
LiveAgent
9.1
Tickets and Tagging
KANA Enterprise
Not enough data available
LiveAgent
9.3
Live Chat
KANA Enterprise
Not enough data available
LiveAgent
9.4
Internal Use
Customization
KANA Enterprise
Not enough data available
LiveAgent
8.5
Conversation Archiving
KANA Enterprise
Not enough data available
LiveAgent
9.2
Lead Development
KANA Enterprise
Not enough data available
LiveAgent
Not enough data available
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
8.9
Team Inbox
KANA Enterprise
Not enough data available
LiveAgent
9.1
Customer Profiles
KANA Enterprise
Not enough data available
LiveAgent
8.9
Channels
Phone
KANA Enterprise
Not enough data available
LiveAgent
9.4
Text
KANA Enterprise
Not enough data available
LiveAgent
Not enough data available
Email
KANA Enterprise
Not enough data available
LiveAgent
9.4
Social
KANA Enterprise
Not enough data available
LiveAgent
9.2
Live Chat
KANA Enterprise
Not enough data available
LiveAgent
9.5
Insight
Surveys
KANA Enterprise
Not enough data available
LiveAgent
9.0
Reporting
KANA Enterprise
Not enough data available
LiveAgent
9.1
Visitor Activity
KANA Enterprise
Not enough data available
LiveAgent
9.2
Help Desk
KANA Enterprise
Not enough data available
LiveAgent
9.4
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
LiveAgent
8.7
Email to Case
KANA Enterprise
8.3
LiveAgent
9.0
Chat/Live Support
KANA Enterprise
Not enough data available
LiveAgent
9.1
Social Integration
KANA Enterprise
Not enough data available
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
LiveAgent
8.6
Customer and Contacts Database
KANA Enterprise
Not enough data available
LiveAgent
8.6
Products and Version Tracking
KANA Enterprise
Not enough data available
LiveAgent
8.7
Call Scripting
KANA Enterprise
Not enough data available
LiveAgent
8.8
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
LiveAgent
8.7
Self Service/Community
Forums
KANA Enterprise
Not enough data available
LiveAgent
8.7
Knowledge Base
KANA Enterprise
Not enough data available
LiveAgent
8.6
Ideas/Feedback
KANA Enterprise
Not enough data available
LiveAgent
8.7
Q&A
KANA Enterprise
Not enough data available
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
LiveAgent
8.6
Reporting
KANA Enterprise
5.7
LiveAgent
8.6
Dashboards
KANA Enterprise
Not enough data available
LiveAgent
8.8
Platform
ITIL Compliance
KANA Enterprise
Not enough data available
LiveAgent
8.7
Mobile User Support
KANA Enterprise
Not enough data available
LiveAgent
8.0
Customization
KANA Enterprise
Not enough data available
LiveAgent
8.5
User, Role, and Access Management
KANA Enterprise
Not enough data available
LiveAgent
8.7
Internationalization
KANA Enterprise
Not enough data available
LiveAgent
8.7
Performance & Reliability
KANA Enterprise
Not enough data available
LiveAgent
9.0
Integration APIs
KANA Enterprise
Not enough data available
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
13.1%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
12.6%
 
Telecommunications
12.5%
Computer Software
7.4%
 
Retail
12.5%
Internet
5.6%
 
Outsourcing/Offshoring
12.5%
Retail
4.5%
 
Insurance
12.5%
Marketing and Advertising
4.2%
 
Other
31.3%
Other
65.8%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

Haven't used it enough to identify what I actively dislike.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

Screenshots

 No screenshots provided
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6 of 6
KANA Enterprise
No screenshots provided

Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

KANA Enterprise
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
KANA Enterprise
No downloads provided
LiveAgent
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