Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare KANA Enterprise, KnowledgeOwl, and NetSuite CRM

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
NetSuite CRM
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
9.0
7.3
Ease of Use
Ease of Use
8.3
9.0
6.3
Ease of Setup
Ease of Setup
6.4
8.9
5.6
Ease of Admin
Ease of Admin
6.7
8.9
6.5
Quality of Support
Quality of Support
7.5
9.6
6.5
Ease of Doing Business With
Ease of Doing Business With
6.7
9.6
6.2
Product Direction (% positive)
Product Direction (% positive)
6.8
9.3
5.7
Meets Requirements
KANA Enterprise
8.0
KnowledgeOwl
9.0
NetSuite CRM
7.3
Ease of Use
KANA Enterprise
8.3
KnowledgeOwl
9.0
NetSuite CRM
6.3
Ease of Setup
KANA Enterprise
6.4
KnowledgeOwl
8.9
NetSuite CRM
5.6
Ease of Admin
KANA Enterprise
6.7
KnowledgeOwl
8.9
NetSuite CRM
6.5
Quality of Support
KANA Enterprise
7.5
KnowledgeOwl
9.6
NetSuite CRM
6.5
Ease of Doing Business With
KANA Enterprise
6.7
KnowledgeOwl
9.6
NetSuite CRM
6.2
Product Direction (% positive)
KANA Enterprise
6.8
KnowledgeOwl
9.3
NetSuite CRM
5.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
30.4%
35.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
43.5%
58.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
26.1%
6.9%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
NetSuite CRM
Small-Business
35.0%
Mid-Market
58.1%
Enterprise
6.9%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
22.2%
Computer Software
17.7%
 
Telecommunications
12.5%
Internet
8.3%
Information Technology and Services
12.7%
 
Retail
12.5%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
 
Outsourcing/Offshoring
12.5%
Education Management
8.3%
Retail
3.9%
 
Insurance
12.5%
Non-Profit Organization Management
6.9%
Internet
2.8%
 
Other
31.3%
Other
45.8%
Other
56.9%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
NetSuite CRM
Computer Software
17.7%
Information Technology and Services
12.7%
Marketing and Advertising
6.0%
Retail
3.9%
Internet
2.8%
Other
56.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Elizabeth H.
User in Real Estate

Ease of navigation, customization, creation of sub categories and articles is very simple

Eric M.
Administrator in Mining & Metals

That is if very customizable. If you are willing to shell out some time and money you can make this product do pretty much anything that your business would need.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User in Higher Education

It is highly complicated to do the simplest of tasks and since NetSuite does about everything, it does everything mediocre. I've always thought that a Engineer must have designed this tool, which would explain the steps involved to add a new product or even...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

KnowledgeOwl
Most Helpful Favorable Review
Elizabeth H.
User in Real Estate

Ease of navigation, customization, creation of sub categories and articles is very simple

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

NetSuite CRM
Most Helpful Favorable Review
Eric M.
Administrator in Mining & Metals

That is if very customizable. If you are willing to shell out some time and money you can make this product do pretty much anything that your business would need.

Most Helpful Critical Review
G2 User in Higher Education

It is highly complicated to do the simplest of tasks and since NetSuite does about everything, it does everything mediocre. I've always thought that a Engineer must have designed this tool, which would explain the steps involved to add a new product or even...

Screenshots

 No screenshots provided
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
KANA Enterprise
No screenshots provided
NetSuite CRM

Videos

 No videos providedNo videos provided
KANA Enterprise
No videos provided
KnowledgeOwl
No videos provided
NetSuite CRM

Downloads

KANA Enterprise
No downloads provided
KnowledgeOwl
No downloads provided
Request More InformationRequest More InformationAsk KnowledgeOwl a QuestionContact KnowledgeOwlAsk NetSuite a QuestionContact NetSuite