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Compare KANA Enterprise, KnowledgeOwl, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Pricing

 
KnowledgeOwl Subscription
$49
month
Customer Engagement Plan
$115
/month per user
 
Additional Knowledge Bases
$30
month
Dynamics 365 Plan
$210
/month per user
 
Additional Users
$20
month
Unified Operations Plan
$190
/month per user
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
9.0
7.9
Ease of Use
Ease of Use
8.3
9.0
7.3
Ease of Setup
Ease of Setup
6.4
8.9
6.9
Ease of Admin
Ease of Admin
6.7
8.9
7.4
Quality of Support
Quality of Support
7.5
9.6
7.3
Ease of Doing Business With
Ease of Doing Business With
6.7
9.6
7.6
Product Direction (% positive)
Product Direction (% positive)
6.8
9.3
6.0
Meets Requirements
KANA Enterprise
8.0
KnowledgeOwl
9.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Ease of Use
KANA Enterprise
8.3
KnowledgeOwl
9.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
KANA Enterprise
6.4
KnowledgeOwl
8.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Ease of Admin
KANA Enterprise
6.7
KnowledgeOwl
8.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
KANA Enterprise
7.5
KnowledgeOwl
9.6
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Doing Business With
KANA Enterprise
6.7
KnowledgeOwl
9.6
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
KANA Enterprise
6.8
KnowledgeOwl
9.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
30.4%
30.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
43.5%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
26.1%
29.5%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.8%
Mid-Market
39.7%
Enterprise
29.5%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
22.2%
Information Technology and Services
11.2%
 
Telecommunications
12.5%
Internet
8.3%
Computer Software
6.6%
 
Retail
12.5%
Information Technology and Services
8.3%
Retail
5.0%
 
Outsourcing/Offshoring
12.5%
Education Management
8.3%
Financial Services
4.1%
 
Insurance
12.5%
Non-Profit Organization Management
6.9%
Marketing and Advertising
4.0%
 
Other
31.3%
Other
45.8%
Other
69.1%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.6%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.0%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

KnowledgeOwl
Most Helpful Favorable Review
Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

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KANA Enterprise
No screenshots provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
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