Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare KANA Enterprise vs KnowledgeOwl
See this
comparison of KANA Enterprise vs. KnowledgeOwl
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
9.0
Ease of Use
Ease of Use
8.3
9.0
Ease of Setup
Ease of Setup
6.4
8.9
Ease of Admin
Ease of Admin
6.7
8.9
Quality of Support
Quality of Support
7.5
9.6
Ease of Doing Business With
Ease of Doing Business With
6.7
9.6
Product Direction (% positive)
Product Direction (% positive)
6.8
9.3
Meets Requirements
KANA Enterprise
8.0
KnowledgeOwl
9.0
Ease of Use
KANA Enterprise
8.3
KnowledgeOwl
9.0
Ease of Setup
KANA Enterprise
6.4
KnowledgeOwl
8.9
Ease of Admin
KANA Enterprise
6.7
KnowledgeOwl
8.9
Quality of Support
KANA Enterprise
7.5
KnowledgeOwl
9.6
Ease of Doing Business With
KANA Enterprise
6.7
KnowledgeOwl
9.6
Product Direction (% positive)
KANA Enterprise
6.8
KnowledgeOwl
9.3

Features

Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
KnowledgeOwl
9.0
Searchable Articles
KANA Enterprise
Not enough data available
KnowledgeOwl
8.7
Community Forums
KANA Enterprise
Not enough data available
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
KnowledgeOwl
Not enough data available
Interaction
Web Portals
KANA Enterprise
Not enough data available
KnowledgeOwl
Not enough data available
Forum to Reponse
KANA Enterprise
Not enough data available
KnowledgeOwl
Not enough data available
Tickets and Tagging
KANA Enterprise
Not enough data available
KnowledgeOwl
Not enough data available
Live Chat
KANA Enterprise
Not enough data available
KnowledgeOwl
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
30.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
43.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
26.1%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
22.2%
 
Telecommunications
12.5%
Internet
8.3%
 
Retail
12.5%
Information Technology and Services
8.3%
 
Outsourcing/Offshoring
12.5%
Education Management
8.3%
 
Insurance
12.5%
Non-Profit Organization Management
6.9%
 
Other
31.3%
Other
45.8%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

KnowledgeOwl
Most Helpful Favorable Review
Shannon F.
User

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use...

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Screenshots

 No screenshots provided
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
KANA Enterprise
No screenshots provided
Request More InformationRequest More InformationAsk KnowledgeOwl a QuestionContact KnowledgeOwl