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Compare KANA Enterprise vs Intercom
See this
comparison of KANA Enterprise vs. Intercom
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Intercom rates 4.3/5 stars with 718 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
 
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
Ease of Use
Ease of Use
8.3
8.7
Ease of Setup
Ease of Setup
6.4
8.3
Ease of Admin
Ease of Admin
6.7
8.7
Quality of Support
Quality of Support
7.5
8.5
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
Product Direction (% positive)
Product Direction (% positive)
6.8
8.5
Meets Requirements
KANA Enterprise
8.0
Intercom
8.6
Ease of Use
KANA Enterprise
8.3
Intercom
8.7
Ease of Setup
KANA Enterprise
6.4
Intercom
8.3
Ease of Admin
KANA Enterprise
6.7
Intercom
8.7
Quality of Support
KANA Enterprise
7.5
Intercom
8.5
Ease of Doing Business With
KANA Enterprise
6.7
Intercom
8.8
Product Direction (% positive)
KANA Enterprise
6.8
Intercom
8.5

Features

Ticket and Case Management
Workflow
KANA Enterprise
Not enough data available
Intercom
8.3
Response Automation
KANA Enterprise
7.7
Intercom
8.2
SLA Management
KANA Enterprise
Not enough data available
Intercom
7.7
Attachments/Screencasts
KANA Enterprise
8.0
Intercom
8.7
Ticket Collaboration
KANA Enterprise
Not enough data available
Intercom
8.8
Ticket creation user experience
KANA Enterprise
Not enough data available
Intercom
8.7
Ticket response user experience
KANA Enterprise
Not enough data available
Intercom
8.7
Communication
Pop-up Chat
KANA Enterprise
Not enough data available
Intercom
9.2
Notifications
KANA Enterprise
Not enough data available
Intercom
8.8
Targeted Emails
KANA Enterprise
Not enough data available
Intercom
8.6
In-App Messaging
KANA Enterprise
Not enough data available
Intercom
9.0
Internal Use
Customization
KANA Enterprise
Not enough data available
Intercom
7.8
Conversation Archiving
KANA Enterprise
Not enough data available
Intercom
8.6
Lead Development
KANA Enterprise
Not enough data available
Intercom
8.0
Knowledge Base
KANA Enterprise
Not enough data available
Intercom
8.1
Team Inbox
KANA Enterprise
Not enough data available
Intercom
8.6
Customer Profiles
KANA Enterprise
Not enough data available
Intercom
8.2
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
Intercom
8.7
Email to Case
KANA Enterprise
8.3
Intercom
8.6
Chat/Live Support
KANA Enterprise
Not enough data available
Intercom
9.3
Social Integration
KANA Enterprise
Not enough data available
Intercom
8.4
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
Intercom
7.4
Customer and Contacts Database
KANA Enterprise
Not enough data available
Intercom
8.2
Products and Version Tracking
KANA Enterprise
Not enough data available
Intercom
7.8
Call Scripting
KANA Enterprise
Not enough data available
Intercom
7.1
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
Intercom
7.1
Self Service/Community
Forums
KANA Enterprise
Not enough data available
Intercom
7.7
Knowledge Base
KANA Enterprise
Not enough data available
Intercom
8.6
Ideas/Feedback
KANA Enterprise
Not enough data available
Intercom
8.2
Q&A
KANA Enterprise
Not enough data available
Intercom
8.1
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
Intercom
7.5
Reporting
KANA Enterprise
5.7
Intercom
7.7
Dashboards
KANA Enterprise
Not enough data available
Intercom
7.7
Platform
ITIL Compliance
KANA Enterprise
Not enough data available
Intercom
8.0
Mobile User Support
KANA Enterprise
Not enough data available
Intercom
8.6
Customization
KANA Enterprise
Not enough data available
Intercom
7.8
User, Role, and Access Management
KANA Enterprise
Not enough data available
Intercom
8.7
Internationalization
KANA Enterprise
Not enough data available
Intercom
8.0
Performance & Reliability
KANA Enterprise
Not enough data available
Intercom
9.0
Integration APIs
KANA Enterprise
Not enough data available
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
68.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
3.9%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
24.5%
 
Telecommunications
12.5%
Internet
16.7%
 
Retail
12.5%
Information Technology and Services
15.0%
 
Outsourcing/Offshoring
12.5%
Marketing and Advertising
6.9%
 
Insurance
12.5%
Education Management
2.0%
 
Other
31.3%
Other
35.0%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 No screenshots provided
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KANA Enterprise
No screenshots provided

Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

KANA Enterprise
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

KANA Enterprise
No downloads provided
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