Compare KANA Enterprise, Gainsight, and ClientSuccess

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
Gainsight
Free Trial Unavailable
ClientSuccess
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.5
8.4
Ease of Use
Ease of Use
8.3
7.8
9.1
Ease of Setup
Ease of Setup
6.4
6.3
8.7
Ease of Admin
Ease of Admin
6.7
6.8
9.3
Quality of Support
Quality of Support
7.5
8.7
9.4
Ease of Doing Business With
Ease of Doing Business With
6.7
8.9
9.5
Product Direction (% positive)
Product Direction (% positive)
6.8
8.9
9.4
Meets Requirements
KANA Enterprise
8.0
Gainsight
8.5
ClientSuccess
8.4
Ease of Use
KANA Enterprise
8.3
Gainsight
7.8
ClientSuccess
9.1
Ease of Setup
KANA Enterprise
6.4
Gainsight
6.3
ClientSuccess
8.7
Ease of Admin
KANA Enterprise
6.7
Gainsight
6.8
ClientSuccess
9.3
Quality of Support
KANA Enterprise
7.5
Gainsight
8.7
ClientSuccess
9.4
Ease of Doing Business With
KANA Enterprise
6.7
Gainsight
8.9
ClientSuccess
9.5
Product Direction (% positive)
KANA Enterprise
6.8
Gainsight
8.9
ClientSuccess
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
5.5%
65.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
64.8%
35.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
29.6%
0%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Gainsight
Small-Business
5.5%
Mid-Market
64.8%
Enterprise
29.6%
ClientSuccess
Small-Business
65.0%
Mid-Market
35.0%
Enterprise
0%

Reviewers' Industry

 
Retail
18.2%
Computer Software
42.5%
Computer Software
43.7%
 
Outsourcing/Offshoring
18.2%
Information Technology and Services
17.6%
Information Technology and Services
12.6%
 
Information Technology and Services
18.2%
Internet
9.3%
Marketing and Advertising
9.7%
 
Telecommunications
9.1%
Marketing and Advertising
4.5%
Internet
9.7%
 
Insurance
9.1%
Financial Services
3.3%
Staffing and Recruiting
1.9%
 
Other
27.3%
Other
22.9%
Other
22.3%
KANA Enterprise
Retail
18.2%
Outsourcing/Offshoring
18.2%
Information Technology and Services
18.2%
Telecommunications
9.1%
Insurance
9.1%
Other
27.3%
Gainsight
Computer Software
42.5%
Information Technology and Services
17.6%
Internet
9.3%
Marketing and Advertising
4.5%
Financial Services
3.3%
Other
22.9%
ClientSuccess
Computer Software
43.7%
Information Technology and Services
12.6%
Marketing and Advertising
9.7%
Internet
9.7%
Staffing and Recruiting
1.9%
Other
22.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

ClientSuccess
Most Helpful Favorable Review
Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
G2 User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos provided
No videos provided
KANA Enterprise
No videos provided
Gainsight
ClientSuccess
No videos provided

Downloads

 No downloads providedNo downloads provided
KANA Enterprise
No downloads provided
ClientSuccess
No downloads provided
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