Compare KANA Enterprise vs Gainsight

See this
comparison of KANA Enterprise vs. Gainsight
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Gainsight rates 4.4/5 stars with 343 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.5
Ease of Use
Ease of Use
8.3
7.8
Ease of Setup
Ease of Setup
6.4
6.2
Ease of Admin
Ease of Admin
6.7
6.9
Quality of Support
Quality of Support
7.5
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
9.0
Product Direction (% positive)
Product Direction (% positive)
6.8
9.0
Meets Requirements
KANA Enterprise
8.0
Gainsight
8.5
Ease of Use
KANA Enterprise
8.3
Gainsight
7.8
Ease of Setup
KANA Enterprise
6.4
Gainsight
6.2
Ease of Admin
KANA Enterprise
6.7
Gainsight
6.9
Quality of Support
KANA Enterprise
7.5
Gainsight
8.8
Ease of Doing Business With
KANA Enterprise
6.7
Gainsight
9.0
Product Direction (% positive)
KANA Enterprise
6.8
Gainsight
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
5.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
68.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
25.5%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Gainsight
Small-Business
5.9%
Mid-Market
68.6%
Enterprise
25.5%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
43.3%
 
Telecommunications
12.5%
Information Technology and Services
18.2%
 
Retail
12.5%
Internet
10.5%
 
Outsourcing/Offshoring
12.5%
Marketing and Advertising
5.4%
 
Insurance
12.5%
Telecommunications
2.6%
 
Other
31.3%
Other
20.0%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
Gainsight
Computer Software
43.3%
Information Technology and Services
18.2%
Internet
10.5%
Marketing and Advertising
5.4%
Telecommunications
2.6%
Other
20.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 No screenshots provided
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KANA Enterprise
No screenshots provided

Videos

 No videos provided
KANA Enterprise
No videos provided
Gainsight

Downloads

KANA Enterprise
No downloads provided
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