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Compare Kaleyra and Twilio 
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At a Glance
Market Segments
Small-Business (38.5% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Kaleyra
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KaleyraTwilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API Call Speed with a score of 8.3, while Kaleyra outshines with a score of 9.2, indicating that Kaleyra may provide faster response times for API requests, which is crucial for real-time applications.
- Reviewers mention that Kaleyra offers superior Ease of Integration with a score of 9.4 compared to Twilio's 8.2, suggesting that users find it easier to connect Kaleyra with their existing systems and workflows.
- G2 users highlight that Kaleyra's Quality of Support is rated at 8.7, significantly higher than Twilio's 8.0, indicating that users may receive more effective assistance and resources when using Kaleyra.
- Users on G2 say that Kaleyra's Community Support is rated at 9.0, while Twilio's is lower at 6.8, suggesting that Kaleyra has a more active and helpful user community for troubleshooting and sharing best practices.
- Reviewers mention that Twilio's Communication Varieties score of 8.4 is lower than Kaleyra's 9.0, indicating that Kaleyra may offer a broader range of communication options, which can enhance user engagement.
- Users report that Kaleyra's Documentation is rated at 9.2, compared to Twilio's 7.8, suggesting that Kaleyra provides clearer and more comprehensive resources for users to understand and utilize the software effectively.
Pricing
Entry-Level Pricing
Kaleyra
No pricing availableTwilio
No pricing availableFree Trial
Kaleyra
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
8.9
11
8.8
363
Ease of Use
8.9
11
8.2
368
Ease of Setup
8.6
6
7.7
207
Ease of Admin
8.3
5
7.9
195
Quality of Support
8.8
11
7.8
329
Has the product been a good partner in doing business?
Not enough data
8.1
186
Product Direction (% positive)
10.0
10
8.3
353
Features by Category
Functionality
9.3
9
8.0
107
|
Verified
9.3
9
8.3
105
|
Verified
9.1
9
8.3
104
|
Verified
Support
9.3
9
7.6
105
|
Verified
8.7
9
Feature Not Available
9.1
9
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kaleyra and Twilio are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Kaleyra has no unique categories
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
Kaleyra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
21.4%
Education Management
21.4%
Food Production
14.3%
Retail
7.1%
Non-Profit Organization Management
7.1%
Other
28.6%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Discussions
Kaleyra has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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