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At a Glance
Market Segments
Mid-Market (53.4% of reviews)
Mid-Market (49.6% of reviews)
Entry-Level Pricing
$3.00 1 User Per Month
No pricing available
JumpCloud
Star Rating
(3,739)4.5 out of 5
Market Segments
Mid-Market (53.4% of reviews)
Pros & Cons
Entry-Level Pricing
$3.00 1 User Per Month
Free Trial is available
Learn more about JumpCloudNinjaOne
Star Rating
(3,212)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in remote access capabilities, particularly with its Unattended Remote Access feature, scoring 9.1 compared to JumpCloud's 8.3. Reviewers mention that NinjaOne's interface is intuitive, making it easier to manage remote sessions effectively.
- Reviewers mention that JumpCloud offers superior Multi-OS Support, scoring 9.1 against NinjaOne's 8.8. Users appreciate JumpCloud's ability to seamlessly integrate with various operating systems, which is crucial for organizations with diverse environments.
- Users on G2 highlight NinjaOne's strong performance in Ease of Setup, with a score of 9.2, while JumpCloud scores 8.8. Reviewers say that NinjaOne's straightforward onboarding process allows teams to get up and running quickly without extensive training.
- Reviewers mention that JumpCloud shines in compliance-related features, scoring 8.8 in both Compliance and Data Encryption, compared to NinjaOne's 8.4 and 8.3 respectively. Users report that JumpCloud's robust compliance tools are essential for organizations in regulated industries.
- Users say that NinjaOne's Quality of Support is highly rated at 9.2, while JumpCloud's support scores 8.8. Reviewers mention that NinjaOne's customer service is responsive and knowledgeable, which enhances the overall user experience.
- G2 users report that NinjaOne's Screen Sharing feature is particularly effective, scoring 9.2 compared to JumpCloud's 8.5. Reviewers mention that this feature facilitates better collaboration and troubleshooting during remote sessions.
Pricing
Entry-Level Pricing
JumpCloud
Cloud Directory
$3.00
1 User Per Month
- For pricing please visit: https://jumpcloud.com/pricing
NinjaOne
No pricing availableFree Trial
JumpCloud
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.8
3,058
9.1
3,039
Ease of Use
9.0
3,089
9.1
3,073
Ease of Setup
8.8
2,849
9.2
2,872
Ease of Admin
9.0
2,669
9.2
2,748
Quality of Support
8.8
2,790
9.2
2,918
Has the product been a good partner in doing business?
9.0
2,533
9.5
2,684
Product Direction (% positive)
9.3
2,962
9.7
3,023
Features by Category
Authentication Options
9.1
1418
Not enough data
8.9
1365
Not enough data
9.1
1376
Not enough data
9.0
1347
Not enough data
8.9
1269
Not enough data
8.8
1198
Not enough data
Access Control Types
8.9
1292
Not enough data
8.9
1263
Not enough data
8.6
1228
Not enough data
8.3
1048
Not enough data
8.4
1110
Not enough data
Administration
8.8
1154
Not enough data
9.2
1320
Not enough data
9.1
1362
Not enough data
8.7
1324
Not enough data
8.8
1308
Not enough data
Platform
9.1
1305
Not enough data
8.8
1080
Not enough data
9.0
1228
Not enough data
8.5
1054
Not enough data
8.2
1225
Not enough data
8.4
1174
Not enough data
8.5
1116
Not enough data
User on/off Boarding
8.6
632
Not enough data
8.6
729
|
Verified
Not enough data
8.8
795
|
Verified
Not enough data
8.9
748
|
Verified
Not enough data
9.0
730
|
Verified
Not enough data
8.2
570
Not enough data
User Maintenance
8.9
787
|
Verified
Not enough data
8.5
724
|
Verified
Not enough data
8.5
646
|
Verified
Not enough data
Governance
8.0
578
Not enough data
8.3
633
|
Verified
Not enough data
Administration
8.1
748
|
Verified
Not enough data
7.4
576
Not enough data
8.6
756
|
Verified
Not enough data
8.3
621
|
Verified
Not enough data
Tracking
8.3
19
Not enough data
9.0
20
Not enough data
Feature Not Available
Not enough data
Management
8.9
19
Not enough data
8.5
19
Not enough data
9.1
19
Not enough data
Insights
9.2
16
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
8.3
17
Not enough data
Agentic AI - SaaS Spend Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
8.2
654
Not enough data
8.7
672
Not enough data
8.2
674
Service Desk
Not enough data
8.0
665
Not enough data
7.8
654
Not enough data
7.7
632
Management
Not enough data
8.3
617
Not enough data
9.0
624
Not enough data
8.7
602
Not enough data
8.8
598
Not enough data
8.4
581
Functionality
Not enough data
7.5
604
Not enough data
8.5
612
Not enough data
8.8
632
Not enough data
8.9
631
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Compatibility
Not enough data
8.8
310
Not enough data
8.0
286
Not enough data
8.3
287
Not enough data
8.2
276
Management
Not enough data
Feature Not Available
Not enough data
8.3
287
Not enough data
8.6
290
Not enough data
8.8
304
Not enough data
9.2
304
Compliance
Not enough data
8.7
283
Not enough data
8.4
276
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
338
Not enough data
9.0
353
Not enough data
8.5
342
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
347
Not enough data
8.6
337
Not enough data
8.3
328
Management
Not enough data
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Agentic AI - Online Backup
Not enough data
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.2
1952
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Monitoring and Management
Not enough data
9.3
1939
|
Verified
Not enough data
8.4
1832
Not enough data
8.6
1887
|
Verified
Not enough data
8.9
1935
|
Verified
Not enough data
8.2
451
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
441
Service Management
Not enough data
9.1
1859
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Access Control
8.8
1338
Not enough data
8.9
1309
Not enough data
8.5
1229
Not enough data
8.3
1066
Not enough data
Administration
8.6
1196
Not enough data
8.7
1307
Not enough data
8.4
1107
Not enough data
8.5
1258
Not enough data
Functionality
9.0
1284
Not enough data
9.1
1279
Not enough data
8.9
1234
Not enough data
Scope
Feature Not Available
8.7
411
9.1
362
8.8
420
Security
8.5
361
8.5
416
Feature Not Available
8.3
389
8.7
349
7.4
379
Management
9.1
357
8.8
407
8.9
352
8.6
404
8.9
356
8.6
396
8.7
347
8.7
399
8.1
330
7.8
372
Agentic AI - Unified Endpoint Management (UEM)
Feature Not Available
7.2
169
Feature Not Available
7.1
168
Feature Not Available
7.3
168
Feature Not Available
7.1
166
Feature Not Available
6.9
166
Feature Not Available
7.1
166
Feature Not Available
7.1
168
Functionality
Not enough data
8.8
652
Not enough data
8.9
669
Not enough data
8.0
614
Not enough data
8.7
609
Monitoring - Network Monitoring
Not enough data
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Management
Not enough data
8.2
571
Not enough data
8.2
580
Not enough data
7.6
537
Analytics - Network Monitoring
Not enough data
7.0
241
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Network Performance - Network Monitoring
Not enough data
6.9
242
Not enough data
7.3
241
AI Automation - Network Monitoring
Not enough data
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Agentic AI - Network Monitoring
Not enough data
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Administration
9.0
576
Not enough data
Feature Not Available
Not enough data
8.8
530
Not enough data
8.8
526
Not enough data
9.1
564
Not enough data
8.7
510
Not enough data
Functionality
9.2
548
Not enough data
9.2
544
Not enough data
8.6
468
Not enough data
8.6
434
Not enough data
9.1
534
Not enough data
9.0
526
Not enough data
8.7
487
Not enough data
8.3
80
Not enough data
8.9
472
Not enough data
8.7
440
Not enough data
Monitoring
8.7
513
Not enough data
8.6
532
Not enough data
Feature Not Available
Not enough data
Reporting
8.6
514
Not enough data
8.5
516
Not enough data
Monitoring
Not enough data
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Functionality
8.8
902
Not enough data
8.8
936
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
9.0
1042
Not enough data
9.2
1062
Not enough data
8.7
1019
Not enough data
8.8
992
Not enough data
Feature Not Available
Not enough data
Compliance
8.7
803
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Inventory
Not enough data
8.9
1125
Not enough data
8.8
1116
Not enough data
7.7
1023
Not enough data
Feature Not Available
Not enough data
8.1
1050
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Management
Not enough data
9.1
1080
Not enough data
8.7
1028
Not enough data
8.0
995
Not enough data
8.1
1020
Functionality
9.0
1394
Not enough data
8.4
1197
Not enough data
9.1
1346
Not enough data
9.0
1345
Not enough data
9.2
1380
Not enough data
9.1
1336
Not enough data
Type
8.2
1060
Not enough data
9.0
1356
Not enough data
Reporting
8.4
1248
Not enough data
8.4
1286
Not enough data
8.5
161
Not enough data
8.4
162
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.8
157
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.6
161
Not enough data
8.7
159
Not enough data
Generative AI - Identity and Access Management (IAM)
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
578
9.2
1553
8.1
558
8.7
1512
8.0
536
7.8
1415
8.3
569
9.1
1550
Feature Not Available
8.9
1476
Feature Not Available
8.8
1510
Maintenance
8.8
582
9.1
1540
7.8
513
7.7
1330
Communication
7.9
517
7.9
1377
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.2
1303
Security
8.8
554
8.3
1344
8.8
546
8.4
1373
Device Support
Feature Not Available
7.6
1339
8.9
559
8.4
1408
8.9
558
8.4
1395
Performance
8.5
564
8.2
1463
Functionality
Not enough data
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Performance
Not enough data
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Agentic AI - PC Backup
Not enough data
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Operations - IT Documentation
Not enough data
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Generative AI - Autonomous Endpoint Management
Not enough data
7.2
64
Not enough data
7.2
65
Not enough data
7.2
64
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
75
Not enough data
8.1
72
Not enough data
7.8
68
Not enough data
8.8
75
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.8
1064
8.5
431
Operating System
8.9
1117
9.1
476
8.7
1130
8.0
468
8.2
983
8.2
455
Management
8.5
1114
8.5
460
8.3
1053
8.2
438
Feature Not Available
8.2
436
Feature Not Available
8.1
437
8.4
1051
8.3
438
Security
8.8
1082
8.5
445
Feature Not Available
8.5
442
Agentic AI - Mobile Device Management (MDM)
Feature Not Available
7.7
141
Feature Not Available
7.6
141
Feature Not Available
7.8
142
Feature Not Available
7.7
139
Feature Not Available
7.6
138
Feature Not Available
7.6
139
Feature Not Available
7.6
137
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
704
Platform
Not enough data
7.8
691
Not enough data
9.0
715
Not enough data
8.2
675
Not enough data
8.4
708
Not enough data
8.2
691
Security
Not enough data
8.6
706
Not enough data
9.1
720
Not enough data
7.6
665
Not enough data
8.6
689
Not enough data
8.1
669
Agentic AI - Enterprise IT Management
Not enough data
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Generative AI - Security Compliance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
JumpCloud and NinjaOne are categorized as Unified Endpoint Management (UEM), Mobile Device Management (MDM), and Remote Support
Unique Categories
NinjaOne is categorized as Endpoint Management, Patch Management, Enterprise IT Management, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
JumpCloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.5%
Computer Software
12.3%
Financial Services
8.0%
Computer & Network Security
7.2%
Hospital & Health Care
2.8%
Other
47.2%
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Discussions
What is JumpCloud used for?
8 Comments
JB
JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your...Read more
What is JumpCloud used for?
3 Comments
KG
Not just SSO.
We use JumpCloud for device management (policy groups, MDM), security management (MFA), user authentication (LDAP, Radius) and user management. Read more
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
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