Compare JumpCloud and NinjaOne

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JumpCloud
JumpCloud
(3,962)
4.5 out of 5
JumpCloud
By JumpCloud Inc.
NinjaOne
NinjaOne
(4,298)
4.7 out of 5
NinjaOne
By NinjaOne
At a Glance
JumpCloud
JumpCloud
Star Rating
(3,962)4.5 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$3.00 1 User Per Month
Free Trial is available
Learn more about JumpCloud
NinjaOne
NinjaOne
Star Rating
(4,298)4.7 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that NinjaOne excels in remote support, receiving high praise for its powerful automation and patching capabilities. Users appreciate how it simplifies managing a large number of workstations, allowing for efficient script deployment and issue resolution.
  • Users say that JumpCloud provides a consistent identity structure that is beneficial for organizations of all sizes. The initial setup is noted to be quick and smooth, making it easier for teams to manage users and devices effectively.
  • Reviewers mention that NinjaOne's ease of use is a standout feature, with many finding the remote management tools intuitive and helpful. This user-friendly interface contributes to a positive experience, especially for those new to remote management.
  • According to verified reviews, JumpCloud's single sign-on (SSO) feature is a game changer for many users, eliminating the hassle of remembering multiple passwords. This functionality has significantly improved user management and support processes for teams.
  • G2 reviewers highlight that while NinjaOne has a strong overall satisfaction score, it faces challenges in areas like remote wiping and data encryption, where JumpCloud tends to perform better, offering more robust compliance and security features.
  • Users report that NinjaOne's customer support is highly rated, with many praising the quality of assistance and training provided. In contrast, JumpCloud's support is seen as adequate but not as consistently praised, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
JumpCloud
Cloud Directory
$3.00
1 User Per Month
Learn more about JumpCloud
NinjaOne
No pricing available
Free Trial
JumpCloud
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.8
3,175
9.0
4,088
Ease of Use
9.0
3,209
9.1
4,130
Ease of Setup
8.8
2,967
9.1
3,880
Ease of Admin
9.0
2,722
9.1
3,085
Quality of Support
8.8
2,900
9.1
3,919
Has the product been a good partner in doing business?
9.0
2,583
9.4
3,018
Product Direction (% positive)
9.3
3,072
9.7
3,959
Features by Category
Single Sign-On (SSO)Hide 23 FeaturesShow 23 Features
8.8
1,558
Not enough data
Authentication Options
9.1
1438
Not enough data
8.9
1376
Not enough data
9.1
1394
Not enough data
9.0
1354
Not enough data
8.9
1277
Not enough data
8.8
1202
Not enough data
Access Control Types
8.9
1305
Not enough data
8.8
1266
Not enough data
8.6
1239
Not enough data
8.4
1048
Not enough data
8.4
1113
Not enough data
Administration
8.8
1159
Not enough data
9.2
1330
Not enough data
9.1
1375
Not enough data
8.7
1326
Not enough data
8.8
1313
Not enough data
Platform
9.1
1315
Not enough data
8.8
1081
Not enough data
9.0
1226
Not enough data
8.5
1055
Not enough data
8.2
1230
Not enough data
8.4
1179
Not enough data
8.5
1115
Not enough data
User Provisioning and Governance ToolsHide 15 FeaturesShow 15 Features
8.5
916
Not enough data
User on/off Boarding
8.6
632
Not enough data
8.6
732
|
Verified
Not enough data
8.8
797
|
Verified
Not enough data
8.9
757
|
Verified
Not enough data
9.0
734
|
Verified
Not enough data
8.2
570
Not enough data
User Maintenance
8.9
789
|
Verified
Not enough data
8.6
725
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
Governance
8.0
578
Not enough data
8.3
635
|
Verified
Not enough data
Administration
8.1
750
|
Verified
Not enough data
7.4
577
Not enough data
8.6
759
|
Verified
Not enough data
8.3
623
|
Verified
Not enough data
SaaS Spend ManagementHide 17 FeaturesShow 17 Features
8.7
22
Not enough data
Tracking
8.4
20
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Management
8.9
20
Not enough data
8.7
21
Not enough data
9.2
21
Not enough data
Insights
9.2
16
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
8.3
17
Not enough data
Agentic AI - SaaS Spend Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
Not enough data
7.9
845
Administration
Not enough data
8.2
677
Not enough data
8.8
724
Not enough data
8.3
723
Service Desk
Not enough data
8.1
717
Not enough data
7.9
668
Not enough data
7.7
644
Management
Not enough data
8.3
638
Not enough data
9.0
644
Not enough data
8.7
615
Not enough data
8.8
616
Not enough data
8.4
590
Functionality
Not enough data
7.6
641
Not enough data
8.5
626
Not enough data
8.9
670
Not enough data
9.0
687
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.0
177
Not enough data
6.8
173
Not enough data
6.9
170
Not enough data
6.8
173
Not enough data
6.7
171
Not enough data
6.8
170
Not enough data
6.8
169
Server BackupHide 18 FeaturesShow 18 Features
Not enough data
8.2
415
Compatibility
Not enough data
8.9
368
Not enough data
8.2
306
Not enough data
8.5
329
Not enough data
8.3
288
Management
Not enough data
Feature Not Available
Not enough data
8.4
305
Not enough data
8.7
303
Not enough data
8.9
345
Not enough data
9.2
366
Compliance
Not enough data
8.8
302
Not enough data
8.4
285
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.4
67
Not enough data
7.3
66
Not enough data
7.7
66
Not enough data
7.4
64
Not enough data
7.3
64
Not enough data
7.5
65
Online BackupHide 17 FeaturesShow 17 Features
Not enough data
8.6
447
Functionality
Not enough data
8.3
92
Not enough data
8.7
349
Not enough data
9.0
389
Not enough data
8.6
355
Not enough data
Feature Not Available
Compatibility
Not enough data
Feature Not Available
Not enough data
8.6
357
Not enough data
8.3
331
Management
Not enough data
8.2
334
Not enough data
8.8
340
Not enough data
8.8
337
Agentic AI - Online Backup
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
Not enough data
8.1
2,807
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
2523
|
Verified
Not enough data
8.9
682
Not enough data
8.2
470
Monitoring and Management
Not enough data
9.4
2447
|
Verified
Not enough data
8.5
1941
Not enough data
8.7
2137
|
Verified
Not enough data
9.1
2460
|
Verified
Not enough data
8.5
531
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
508
Service Management
Not enough data
9.2
2342
|
Verified
Not enough data
8.1
471
Not enough data
7.6
574
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.6
526
Not enough data
7.0
468
Not enough data
7.3
480
Not enough data
6.9
459
Not enough data
6.9
456
Not enough data
7.0
464
Not enough data
7.1
460
Cloud Directory ServicesHide 11 FeaturesShow 11 Features
8.7
1,625
Not enough data
Access Control
8.8
1347
Not enough data
8.9
1315
Not enough data
8.5
1250
Not enough data
8.3
1067
Not enough data
Administration
8.7
1222
Not enough data
8.7
1342
Not enough data
8.5
1132
Not enough data
8.5
1284
Not enough data
Functionality
9.0
1322
Not enough data
9.1
1309
Not enough data
8.9
1237
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
8.8
398
7.9
506
Scope
Feature Not Available
8.7
428
9.1
366
8.9
454
Security
8.5
358
8.5
448
Feature Not Available
8.3
408
8.7
345
7.4
390
Management
9.1
354
8.9
431
8.9
349
8.7
431
8.9
354
8.7
414
8.7
342
8.7
413
8.1
325
7.8
374
Agentic AI - Unified Endpoint Management (UEM)
Feature Not Available
7.3
171
Feature Not Available
7.1
169
Feature Not Available
7.3
170
Feature Not Available
7.2
167
Feature Not Available
7.0
165
Feature Not Available
7.2
169
Feature Not Available
7.2
170
Network MonitoringHide 27 FeaturesShow 27 Features
Not enough data
8.3
779
Functionality
Not enough data
8.8
701
Not enough data
9.0
735
Not enough data
8.1
617
Not enough data
8.8
615
Monitoring - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
282
Management
Not enough data
8.3
572
Not enough data
8.2
586
Not enough data
7.6
539
Analytics - Network Monitoring
Not enough data
Feature Not Available
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Network Performance - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
AI Automation - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Privileged Access Management (PAM)Hide 21 FeaturesShow 21 Features
8.8
664
Not enough data
Administration
9.0
578
Not enough data
Feature Not Available
Not enough data
8.8
532
Not enough data
8.8
528
Not enough data
9.1
564
Not enough data
8.7
510
Not enough data
Functionality
9.2
551
Not enough data
9.2
546
Not enough data
8.6
468
Not enough data
8.6
437
Not enough data
9.1
535
Not enough data
9.0
528
Not enough data
8.7
488
Not enough data
8.3
81
Not enough data
8.9
473
Not enough data
8.7
440
Not enough data
Monitoring
8.7
514
Not enough data
8.6
533
Not enough data
Feature Not Available
Not enough data
Reporting
8.6
514
Not enough data
8.5
517
Not enough data
Incident ManagementHide 16 FeaturesShow 16 Features
Not enough data
8.0
613
Monitoring
Not enough data
9.3
571
|
Verified
Not enough data
9.2
569
|
Verified
Not enough data
8.5
511
|
Verified
Not enough data
7.2
200
Management Tools
Not enough data
8.3
504
Not enough data
8.7
515
|
Verified
Not enough data
8.5
489
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.6
99
Not enough data
7.5
97
Not enough data
7.8
96
Not enough data
7.3
95
Not enough data
7.2
95
Not enough data
7.3
94
Not enough data
7.5
93
Password Policy EnforcementHide 12 FeaturesShow 12 Features
8.9
1,173
Not enough data
Functionality
8.8
905
Not enough data
8.8
938
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
9.0
1044
Not enough data
9.2
1068
Not enough data
8.7
1021
Not enough data
8.8
992
Not enough data
Feature Not Available
Not enough data
Compliance
8.7
802
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.9
1,308
Asset Inventory
Not enough data
9.0
1193
Not enough data
8.9
1169
Not enough data
7.7
1025
Not enough data
7.4
294
Not enough data
8.2
1070
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.5
242
Not enough data
7.3
227
Not enough data
7.4
224
Not enough data
7.2
222
Not enough data
7.1
218
Not enough data
7.1
225
Not enough data
7.1
222
Management
Not enough data
9.1
1160
Not enough data
8.7
1049
Not enough data
8.1
1008
Not enough data
8.2
1073
Identity and Access Management (IAM)Hide 18 FeaturesShow 18 Features
8.7
1,544
Not enough data
Functionality
9.0
1402
Not enough data
8.4
1201
Not enough data
9.1
1354
Not enough data
9.0
1348
Not enough data
9.2
1384
Not enough data
9.1
1343
Not enough data
Type
8.2
1059
Not enough data
9.0
1362
Not enough data
Reporting
8.4
1250
Not enough data
8.4
1286
Not enough data
8.5
160
Not enough data
8.4
160
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.8
154
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.6
164
Not enough data
8.7
158
Not enough data
Generative AI - Identity and Access Management (IAM)
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
8.5
664
8.4
2,020
Administration
8.5
582
9.2
1735
8.1
559
8.7
1617
8.0
538
7.8
1423
8.3
572
9.2
1743
Feature Not Available
8.9
1537
Feature Not Available
8.8
1598
Maintenance
8.8
583
9.2
1755
7.8
514
7.7
1335
Communication
7.9
517
8.0
1435
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.2
1304
Security
8.8
556
8.3
1357
8.8
548
8.4
1393
Device Support
Feature Not Available
7.6
1364
8.9
564
8.4
1469
8.9
561
8.4
1439
Performance
8.5
566
8.2
1540
PC BackupHide 12 FeaturesShow 12 Features
Not enough data
8.0
364
Functionality
Not enough data
8.9
335
Not enough data
7.9
296
Not enough data
8.1
299
Not enough data
8.6
323
Performance
Not enough data
8.8
321
Not enough data
8.6
308
Not enough data
Feature Not Available
Not enough data
8.6
310
Agentic AI - PC Backup
Not enough data
7.2
92
Not enough data
7.2
91
Not enough data
6.9
89
Not enough data
7.1
90
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
AI Governance ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT DocumentationHide 6 FeaturesShow 6 Features
Not enough data
8.6
254
Management and Discovery - IT Documentation
Not enough data
8.4
224
Not enough data
8.4
222
Not enough data
8.8
225
Operations - IT Documentation
Not enough data
8.4
225
Not enough data
8.9
240
Not enough data
8.4
227
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
8.1
142
Generative AI - Autonomous Endpoint Management
Not enough data
7.2
67
Not enough data
7.4
70
Not enough data
7.4
68
Monitoring and Management - Autonomous Endpoint Management
Not enough data
9.0
130
Not enough data
8.3
78
Not enough data
8.1
79
Not enough data
9.1
117
Non-Human Identity Management (NHIM) SolutionsHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Lifecycle & Provisioning - Non-Human Identity Management (NHIM) Solutions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access, Authentication & Authorization - Non-Human Identity Management (NHIM) Solutions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility, Governance & Compliance - Non-Human Identity Management (NHIM) Solutions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
8.6
1,263
8.2
676
Platform - Mobile Device Management (MDM)
8.8
1069
8.6
465
Operating System
9.0
1133
9.3
638
8.7
1144
8.2
584
8.2
987
8.5
554
Management
8.5
1120
8.7
571
8.3
1050
8.4
501
Feature Not Available
8.4
498
Feature Not Available
8.3
492
8.4
1051
8.5
509
Security
8.8
1087
8.6
507
Feature Not Available
8.7
520
Agentic AI - Mobile Device Management (MDM)
Feature Not Available
7.8
150
Feature Not Available
7.6
143
Feature Not Available
7.8
147
Feature Not Available
7.7
143
Feature Not Available
7.7
139
Feature Not Available
7.7
145
Feature Not Available
7.7
142
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
Not enough data
8.0
1,009
Analysis
Not enough data
8.2
778
Platform
Not enough data
7.9
723
Not enough data
9.2
919
Not enough data
8.3
700
Not enough data
8.6
791
Not enough data
8.4
747
Security
Not enough data
8.8
811
Not enough data
9.2
924
Not enough data
7.7
690
Not enough data
8.8
754
Not enough data
8.2
707
Agentic AI - Enterprise IT Management
Not enough data
7.6
175
Not enough data
7.3
157
Not enough data
7.4
161
Not enough data
7.0
155
Not enough data
7.0
153
Not enough data
7.1
158
Not enough data
7.0
154
Security ComplianceHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI - Security Compliance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
JumpCloud
JumpCloud
NinjaOne
NinjaOne
JumpCloud and NinjaOne are categorized as Unified Endpoint Management (UEM), Remote Support, and Mobile Device Management (MDM)
Unique Categories
JumpCloud
NinjaOne
Reviews
Reviewers' Company Size
JumpCloud
JumpCloud
Small-Business(50 or fewer emp.)
35.6%
Mid-Market(51-1000 emp.)
54.1%
Enterprise(> 1000 emp.)
10.3%
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
43.4%
Mid-Market(51-1000 emp.)
49.0%
Enterprise(> 1000 emp.)
7.6%
Reviewers' Industry
JumpCloud
JumpCloud
Information Technology and Services
22.4%
Computer Software
12.6%
Financial Services
8.0%
Computer & Network Security
7.2%
Hospital & Health Care
2.8%
Other
46.9%
NinjaOne
NinjaOne
Information Technology and Services
26.9%
Computer & Network Security
13.5%
Hospital & Health Care
4.0%
Manufacturing
3.5%
Computer Software
2.8%
Other
49.3%
Alternatives
JumpCloud
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1Password
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NinjaOne
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Discussions
JumpCloud
JumpCloud Discussions
What is JumpCloud used for?
6 Comments
Jeff B.
JB
JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your...Read more
Do you want a copy?
4 Comments
Jeff B.
JB
Jumpcloud has a ton of Policies, but I just checked and I don't see that one. You could push the powershell script with a command. With that being said,...Read more
What is JumpCloud used for?
3 Comments
Anil C.
AC
FOR SSORead more
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NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Tyler F.
TF
All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed...Read more
What is NinjaOne (formerly NinjaRMM) used for?
2 Comments
Robert S.
RS
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
Isabella J.
IJ
Yes it is, it’s very innovative and their team is always working towards improving their softwareRead more
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