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At a Glance
Market Segments
Mid-Market (53.4% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
$3.00 1 User Per Month
Free 3 Agent / 5 Endpoints
JumpCloud
Star Rating
(3,739)4.5 out of 5
Market Segments
Mid-Market (53.4% of reviews)
Pros & Cons
Entry-Level Pricing
$3.00 1 User Per Month
Free Trial is available
Learn more about JumpCloudLogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in "Screen Sharing" with a score of 9.2, making it a preferred choice for remote support, while JumpCloud's score of 8.4 indicates it may not be as robust in this area.
- Reviewers mention that GoTo Resolve's "Session Recording" feature, rated at 9.0, is highly valued for training and quality assurance, whereas JumpCloud's score of 7.9 suggests it may lack some advanced functionalities in this regard.
- G2 users highlight GoTo Resolve's "Unattended Remote Access" feature, scoring 8.9, as a significant advantage for IT support teams, while JumpCloud's score of 8.2 indicates it may not offer the same level of convenience for remote troubleshooting.
- Users on G2 appreciate JumpCloud's "Multi-Factor Authentication" capabilities, scoring 9.1, which are crucial for security, while GoTo Resolve also performs well with a score of 9.1, but lacks some of the advanced options that JumpCloud provides.
- Reviewers say that JumpCloud shines in "User Provisioning" with a score of 9.0, making it easier for organizations to manage user access, while GoTo Resolve's capabilities in this area are less emphasized, scoring lower in comparison.
- Users report that GoTo Resolve's "File Sharing" feature, rated at 9.1, is particularly effective for collaborative work during remote sessions, while JumpCloud's score of 8.0 suggests it may not be as user-friendly or feature-rich in this aspect.
Pricing
Entry-Level Pricing
JumpCloud
Cloud Directory
$3.00
1 User Per Month
- For pricing please visit: https://jumpcloud.com/pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
JumpCloud
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
8.8
3,058
9.0
356
Ease of Use
9.0
3,089
9.0
357
Ease of Setup
8.8
2,849
8.9
189
Ease of Admin
9.0
2,669
8.9
176
Quality of Support
8.8
2,790
8.7
308
Has the product been a good partner in doing business?
9.0
2,533
8.7
166
Product Direction (% positive)
9.3
2,962
8.0
345
Features by Category
Authentication Options
9.1
1418
Not enough data
8.9
1365
Not enough data
9.1
1376
Not enough data
9.0
1347
Not enough data
8.9
1269
Not enough data
8.8
1198
Not enough data
Access Control Types
8.9
1292
Not enough data
8.9
1263
Not enough data
8.6
1228
Not enough data
8.3
1048
Not enough data
8.4
1110
Not enough data
Administration
8.8
1154
Not enough data
9.2
1320
Not enough data
9.1
1362
Not enough data
8.7
1324
Not enough data
8.8
1308
Not enough data
Platform
9.1
1305
Not enough data
8.8
1080
Not enough data
9.0
1228
Not enough data
8.5
1054
Not enough data
8.2
1225
Not enough data
8.4
1174
Not enough data
8.5
1116
Not enough data
User on/off Boarding
8.6
632
Not enough data
8.6
729
|
Verified
Not enough data
8.8
795
|
Verified
Not enough data
8.9
748
|
Verified
Not enough data
9.0
730
|
Verified
Not enough data
8.2
570
Not enough data
User Maintenance
8.9
787
|
Verified
Not enough data
8.5
724
|
Verified
Not enough data
8.5
646
|
Verified
Not enough data
Governance
8.0
578
Not enough data
8.3
633
|
Verified
Not enough data
Administration
8.1
748
|
Verified
Not enough data
7.4
576
Not enough data
8.6
756
|
Verified
Not enough data
8.3
621
|
Verified
Not enough data
Tracking
8.3
19
Not enough data
9.0
20
Not enough data
Feature Not Available
Not enough data
Management
8.9
19
Not enough data
8.5
19
Not enough data
9.1
19
Not enough data
Insights
9.2
16
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
8.3
17
Not enough data
Agentic AI - SaaS Spend Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access Control
8.8
1338
Not enough data
8.9
1309
Not enough data
8.5
1229
Not enough data
8.3
1066
Not enough data
Administration
8.6
1196
Not enough data
8.7
1307
Not enough data
8.4
1107
Not enough data
8.5
1258
Not enough data
Functionality
9.0
1284
Not enough data
9.1
1279
Not enough data
8.9
1234
Not enough data
Scope
Feature Not Available
Not enough data
9.1
362
Not enough data
Security
8.5
361
Not enough data
Feature Not Available
Not enough data
8.7
349
Not enough data
Management
9.1
357
Not enough data
8.9
352
Not enough data
8.9
356
Not enough data
8.7
347
Not enough data
8.1
330
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
9.0
576
Not enough data
Feature Not Available
Not enough data
8.8
530
Not enough data
8.8
526
Not enough data
9.1
564
Not enough data
8.7
510
Not enough data
Functionality
9.2
548
Not enough data
9.2
544
Not enough data
8.6
468
Not enough data
8.6
434
Not enough data
9.1
534
Not enough data
9.0
526
Not enough data
8.7
487
Not enough data
8.3
80
Not enough data
8.9
472
Not enough data
8.7
440
Not enough data
Monitoring
8.7
513
Not enough data
8.6
532
Not enough data
Feature Not Available
Not enough data
Reporting
8.6
514
Not enough data
8.5
516
Not enough data
Functionality
8.8
902
Not enough data
8.8
936
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
9.0
1042
Not enough data
9.2
1062
Not enough data
8.7
1019
Not enough data
8.8
992
Not enough data
Feature Not Available
Not enough data
Compliance
8.7
803
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
9.0
1394
Not enough data
8.4
1197
Not enough data
9.1
1346
Not enough data
9.0
1345
Not enough data
9.2
1380
Not enough data
9.1
1336
Not enough data
Type
8.2
1060
Not enough data
9.0
1356
Not enough data
Reporting
8.4
1248
Not enough data
8.4
1286
Not enough data
8.5
161
Not enough data
8.4
162
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.8
157
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.6
161
Not enough data
8.7
159
Not enough data
Generative AI - Identity and Access Management (IAM)
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
578
9.2
80
8.1
558
9.0
78
8.0
536
8.9
64
8.3
569
8.8
68
Feature Not Available
8.5
67
Feature Not Available
8.5
70
Maintenance
8.8
582
8.9
71
7.8
513
8.4
49
Communication
7.9
517
8.8
67
Feature Not Available
8.0
47
Feature Not Available
8.2
49
Feature Not Available
8.5
50
Security
8.8
554
8.7
52
8.8
546
8.4
52
Device Support
Feature Not Available
8.5
58
8.9
559
8.6
56
8.9
558
8.4
59
Performance
8.5
564
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Incident Management
Not enough data
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Reporting
Not enough data
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Access & Usability
Not enough data
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.8
1064
8.3
6
Operating System
8.9
1117
9.2
6
8.7
1130
8.7
5
8.2
983
8.1
6
Management
8.5
1114
7.8
6
8.3
1053
7.8
6
Feature Not Available
8.1
6
Feature Not Available
8.1
6
8.4
1051
8.6
6
Security
8.8
1082
8.6
6
Feature Not Available
9.2
6
Agentic AI - Mobile Device Management (MDM)
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI - Security Compliance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Platform
Not enough data
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Security
Not enough data
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Categories
Categories
Shared Categories
JumpCloud and LogMeIn Resolve are categorized as Unified Endpoint Management (UEM), Mobile Device Management (MDM), and Remote Support
Unique Categories
LogMeIn Resolve is categorized as Endpoint Management, Antivirus, Remote Monitoring & Management (RMM), Patch Management, Remote Desktop, and Service Desk
Reviews
Reviewers' Company Size
JumpCloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.5%
Computer Software
12.3%
Financial Services
8.0%
Computer & Network Security
7.2%
Hospital & Health Care
2.8%
Other
47.2%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Discussions
What is JumpCloud used for?
8 Comments
JB
JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your...Read more
What is JumpCloud used for?
3 Comments
KG
Not just SSO.
We use JumpCloud for device management (policy groups, MDM), security management (MFA), user authentication (LDAP, Radius) and user management. Read more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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