Compare JumpCloud and LogMeIn Rescue

Save
    Log in to your account
    to save comparisons,
    products and more.
Add Product
JumpCloud
JumpCloud
(3,772)
4.5 out of 5
JumpCloud
By JumpCloud Inc.
Optimized for quick response
LogMeIn Rescue
LogMeIn Rescue
(197)
4.6 out of 5
LogMeIn Rescue
By GoTo
At a Glance
JumpCloud
JumpCloud
Star Rating
(3,772)4.5 out of 5
Market Segments
Mid-Market (53.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$3.00 1 User Per Month
Free Trial is available
Learn more about JumpCloud
LogMeIn Rescue
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn Rescue
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that JumpCloud excels in user experience, with many praising its ease of deployment. Users highlight how simple it is to set up and manage, stating that the platform is "by far the easiest" they've used, making it a strong choice for IT environments.
  • According to verified reviews, LogMeIn Rescue stands out for its remote support capabilities. Users appreciate the ability to connect to machines from anywhere, which is particularly beneficial for companies supporting remote work, as it eliminates the need for physical interaction.
  • Users say that JumpCloud provides a comprehensive solution for access management, integrating features like Active Directory and password management. This centralization helps streamline user provisioning and endpoint management, making it a valuable tool for IT teams.
  • Reviewers mention that LogMeIn Rescue offers impressive security features, which are crucial for IT professionals. Users have noted its versatility and the seamless experience it provides when delivering remote support, enhancing overall trust in the platform.
  • G2 reviewers highlight that while both platforms have similar scores for quality of support, JumpCloud's larger user base and recent feedback suggest a more robust support experience, with users reporting fewer troubleshooting issues during client installation.
  • According to recent user feedback, LogMeIn Rescue has a slight edge in screen and file sharing capabilities, with users noting high satisfaction in these areas. However, JumpCloud's multi-platform support is also well-regarded, making it effective for diverse IT environments.
Pricing
Entry-Level Pricing
JumpCloud
Cloud Directory
$3.00
1 User Per Month
Learn more about JumpCloud
LogMeIn Rescue
No pricing available
Free Trial
JumpCloud
Free Trial is available
LogMeIn Rescue
Free Trial is available
Ratings
Meets Requirements
8.8
3,071
9.3
159
Ease of Use
9.0
3,103
9.2
159
Ease of Setup
8.8
2,863
9.1
93
Ease of Admin
9.0
2,681
9.0
82
Quality of Support
8.8
2,803
8.8
142
Has the product been a good partner in doing business?
9.0
2,545
9.0
78
Product Direction (% positive)
9.3
2,976
8.5
149
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
8.8
101
Ticket and Case Management
Not enough data
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.0
11
Not enough data
8.6
11
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Single Sign-On (SSO)Hide 23 FeaturesShow 23 Features
8.8
1,535
Not enough data
Authentication Options
9.1
1425
Not enough data
8.9
1371
Not enough data
9.1
1382
Not enough data
9.0
1353
Not enough data
8.9
1275
Not enough data
8.8
1204
Not enough data
Access Control Types
8.9
1300
Not enough data
8.9
1268
Not enough data
8.6
1234
Not enough data
8.4
1052
Not enough data
8.4
1115
Not enough data
Administration
8.8
1159
Not enough data
9.2
1324
Not enough data
9.1
1369
Not enough data
8.7
1328
Not enough data
8.8
1313
Not enough data
Platform
9.1
1312
Not enough data
8.8
1083
Not enough data
9.0
1231
Not enough data
8.5
1057
Not enough data
8.2
1230
Not enough data
8.4
1178
Not enough data
8.5
1119
Not enough data
User Provisioning and Governance ToolsHide 15 FeaturesShow 15 Features
8.4
904
Not enough data
User on/off Boarding
8.6
633
Not enough data
8.6
730
|
Verified
Not enough data
8.8
796
|
Verified
Not enough data
8.9
750
|
Verified
Not enough data
9.0
732
|
Verified
Not enough data
8.2
571
Not enough data
User Maintenance
8.9
788
|
Verified
Not enough data
8.5
725
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
Governance
8.0
579
Not enough data
8.3
634
|
Verified
Not enough data
Administration
8.1
750
|
Verified
Not enough data
7.4
577
Not enough data
8.6
757
|
Verified
Not enough data
8.3
623
|
Verified
Not enough data
SaaS Spend ManagementHide 17 FeaturesShow 17 Features
8.7
20
Not enough data
Tracking
8.3
19
Not enough data
9.0
20
Not enough data
Feature Not Available
Not enough data
Management
8.9
19
Not enough data
8.5
19
Not enough data
9.1
19
Not enough data
Insights
9.2
16
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
8.3
17
Not enough data
Agentic AI - SaaS Spend Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Cloud Directory ServicesHide 11 FeaturesShow 11 Features
8.7
1,527
Not enough data
Access Control
8.8
1340
Not enough data
8.9
1313
Not enough data
8.5
1231
Not enough data
8.3
1068
Not enough data
Administration
8.7
1200
Not enough data
8.7
1312
Not enough data
8.4
1110
Not enough data
8.5
1260
Not enough data
Functionality
9.0
1291
Not enough data
9.1
1287
Not enough data
8.9
1238
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
8.7
391
Not enough data
Scope
Feature Not Available
Not enough data
9.1
365
Not enough data
Security
8.5
361
Not enough data
Feature Not Available
Not enough data
8.7
349
Not enough data
Management
9.1
357
Not enough data
8.9
352
Not enough data
8.9
357
Not enough data
8.7
347
Not enough data
8.1
330
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Privileged Access Management (PAM)Hide 21 FeaturesShow 21 Features
8.8
660
Not enough data
Administration
9.0
579
Not enough data
Feature Not Available
Not enough data
8.8
532
Not enough data
8.8
528
Not enough data
9.2
566
Not enough data
8.8
512
Not enough data
Functionality
9.2
551
Not enough data
9.2
547
Not enough data
8.6
470
Not enough data
8.6
437
Not enough data
9.1
536
Not enough data
9.0
529
Not enough data
8.7
489
Not enough data
8.3
80
Not enough data
8.9
474
Not enough data
8.7
442
Not enough data
Monitoring
8.7
516
Not enough data
8.6
535
Not enough data
Feature Not Available
Not enough data
Reporting
8.6
516
Not enough data
8.5
518
Not enough data
Password Policy EnforcementHide 12 FeaturesShow 12 Features
8.9
1,161
Not enough data
Functionality
8.8
906
Not enough data
8.8
940
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
9.0
1046
Not enough data
9.2
1067
Not enough data
8.7
1023
Not enough data
8.8
996
Not enough data
Feature Not Available
Not enough data
Compliance
8.7
806
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Identity and Access Management (IAM)Hide 18 FeaturesShow 18 Features
8.7
1,525
Not enough data
Functionality
9.0
1399
Not enough data
8.4
1201
Not enough data
9.1
1351
Not enough data
9.0
1348
Not enough data
9.2
1383
Not enough data
9.1
1339
Not enough data
Type
8.2
1063
Not enough data
9.0
1359
Not enough data
Reporting
8.4
1250
Not enough data
8.4
1288
Not enough data
8.5
161
Not enough data
8.4
162
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.8
157
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.6
161
Not enough data
8.7
159
Not enough data
Generative AI - Identity and Access Management (IAM)
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.2
6
Not enough data
8.3
6
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
8.4
660
8.9
50
Administration
8.5
581
9.7
46
8.1
560
9.6
45
8.0
538
9.1
42
8.3
572
9.1
39
Feature Not Available
9.2
43
Feature Not Available
8.9
43
Maintenance
8.8
584
9.3
43
7.8
515
8.8
33
Communication
7.9
519
9.2
43
Feature Not Available
8.1
32
Feature Not Available
8.0
34
Feature Not Available
8.9
40
Security
8.8
556
9.3
40
8.8
548
9.0
39
Device Support
Feature Not Available
8.3
40
8.9
562
8.8
39
8.9
561
8.7
41
Performance
8.5
566
9.0
43
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
9.1
8
Administration
Not enough data
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Security
Not enough data
9.5
7
Not enough data
8.3
6
Remote Video SupportHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
Not enough data
8.7
58
Incident Management
Not enough data
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Reporting
Not enough data
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Access & Usability
Not enough data
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
8.6
1,240
Not enough data
Platform - Mobile Device Management (MDM)
8.8
1069
Not enough data
Operating System
8.9
1124
Not enough data
8.7
1137
Not enough data
8.2
987
Not enough data
Management
8.5
1119
Not enough data
8.3
1056
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1054
Not enough data
Security
8.8
1085
Not enough data
Feature Not Available
Not enough data
Agentic AI - Mobile Device Management (MDM)
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Security ComplianceHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI - Security Compliance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Remote DesktopHide 14 FeaturesShow 14 Features
Not enough data
9.2
75
Administration
Not enough data
9.0
59
Not enough data
8.9
48
Not enough data
8.9
58
Not enough data
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
Not enough data
9.2
64
Platform
Not enough data
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
63
Security
Not enough data
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Categories
Categories
Shared Categories
JumpCloud
JumpCloud
LogMeIn Rescue
LogMeIn Rescue
JumpCloud and LogMeIn Rescue are categorized as Remote Support
Unique Categories
JumpCloud
LogMeIn Rescue
Reviews
Reviewers' Company Size
JumpCloud
JumpCloud
Small-Business(50 or fewer emp.)
36.0%
Mid-Market(51-1000 emp.)
53.5%
Enterprise(> 1000 emp.)
10.6%
LogMeIn Rescue
LogMeIn Rescue
Small-Business(50 or fewer emp.)
34.8%
Mid-Market(51-1000 emp.)
39.7%
Enterprise(> 1000 emp.)
25.5%
Reviewers' Industry
JumpCloud
JumpCloud
Information Technology and Services
22.4%
Computer Software
12.4%
Financial Services
8.0%
Computer & Network Security
7.2%
Hospital & Health Care
2.9%
Other
47.1%
LogMeIn Rescue
LogMeIn Rescue
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Alternatives
JumpCloud
JumpCloud Alternatives
Microsoft Entra ID
Microsoft Entra ID
Add Microsoft Entra ID
Okta
Okta
Add Okta
OneLogin
OneLogin
Add OneLogin
NinjaOne
NinjaOne
Add NinjaOne
LogMeIn Rescue
LogMeIn Rescue Alternatives
TeamViewer
TeamViewer
Add TeamViewer
ScreenConnect
ScreenConnect
Add ScreenConnect
Zoho Assist
Zoho Assist
Add Zoho Assist
AnyDesk
AnyDesk
Add AnyDesk
Discussions
JumpCloud
JumpCloud Discussions
What is JumpCloud used for?
8 Comments
Jeff B.
JB
JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your...Read more
Do you want a copy?
4 Comments
Bellucci30 B.
BB
GoodRead more
What is JumpCloud used for?
3 Comments
Kate G.
KG
Not just SSO. We use JumpCloud for device management (policy groups, MDM), security management (MFA), user authentication (LDAP, Radius) and user management. Read more
See all discussions
LogMeIn Rescue
LogMeIn Rescue Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
Monty the Mongoose crying
LogMeIn Rescue has no more discussions with answers
See all discussions
Ask JumpCloud a QuestionContact JumpCloud
Ask LogMeIn Rescue a QuestionContact LogMeIn Rescue

Spotlight Categories

Add Product
JumpCloud
JumpCloud
Optimized for quick response
LogMeIn Rescue
LogMeIn Rescue