# JourneyTrack.io vs Smaply Comparison | | JourneyTrack.io | Smaply | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | | **Total Reviews** | 21 | 15 | | **Largest Market Segment** | Enterprise (57.1% of reviews) | Mid-Market (53.3% of reviews) | | **Entry Level Price** | Starting at $29,000.00 Per Year | €0.00 1 user Per Year | --- ## Top Pros & Cons ### JourneyTrack.io Pros: - Customer Support (3 reviews) - Team Collaboration (3 reviews) Cons: - Journey Mapping (2 reviews) - System Delays (2 reviews) ### Smaply Pros: - Easy Learning (1 reviews) - Time-saving (1 reviews) Cons: - Export Issues (1 reviews) --- ## Ratings Comparison | Rating | JourneyTrack.io | Smaply | |---|---|---| | **Meets Requirements** | 8.8 (20 reviews) | 9.8 (9 reviews) | | **Ease of Use** | 9.3 (21 reviews) | 9.5 (10 reviews) | | **Ease of Setup** | 9.5 (16 reviews) | Not enough data | | **Ease of Admin** | 9.4 (12 reviews) | Not enough data | | **Quality of Support** | 10.0 (19 reviews) | 9.8 (9 reviews) | | **Has the product been a good partner in doing business?** | 9.9 (12 reviews) | Not enough data | | **Product Direction (% positive)** | 9.4 (19 reviews) | 10.0 (9 reviews) | --- ## Pricing ### JourneyTrack.io #### Entry-Level Pricing Plan: Basic Plus Price: Starting at $29,000.00 Per Year Description: Includes 50 journeys For small and medium companies. Key Features: - Unlimited editors - Includes 50 journeys and workshops - Up to 30 personas [Browse all 4 editions](https://www.g2.com/products/journeytrack-io/pricing) #### Free Trial No ### Smaply #### Entry-Level Pricing Plan: Free Price: €0.00 1 user Per Year Description: Simple journey maps for quick results. Key Features: - 1 personal workspace - 10 maps - 10 personas [Browse all 4 editions](https://www.g2.com/products/smaply/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Customer Journey Mapping | Product | Score | Reviews | |---|---|---| | **JourneyTrack.io** | 8.7/10 | 17 | | **Smaply** | 9.3/10 | 8 | #### Platform Basics | Feature | JourneyTrack.io | Smaply | |---|---|---| | **Templates** | 8.9 (16 reviews) | 9.2 (8 reviews) | | **Exporting** | 7.8 (17 reviews) | 9.0 (8 reviews) | | **Multi-user Access and Collaboration** | 9.4 (17 reviews) | 9.4 (8 reviews) | | **Multiple Personas** | 9.2 (17 reviews) | 9.4 (8 reviews) | | **Data Analytics ** | 8.3 (17 reviews) | Not enough data | #### Agentic AI - Customer Journey Mapping | Feature | JourneyTrack.io | Smaply | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) --- ## Reviewer Demographics ### By Company Size | Segment | JourneyTrack.io | Smaply | |---|---|---| | **Small-Business** | 33.3% | 33.3% | | **Mid-Market** | 9.5% | 53.3% | | **Enterprise** | 57.1% | 13.3% | ### By Industry #### JourneyTrack.io - **Financial Services:** 20.0% - **Banking:** 20.0% - **Computer Software:** 15.0% - **Consulting:** 10.0% - **Manufacturing:** 5.0% - **Pharmaceuticals:** 5.0% - **Maritime:** 5.0% - **Leisure, Travel & Tourism:** 5.0% - **Hospital & Health Care:** 5.0% - **Design:** 5.0% - **Other:** 5.0% #### Smaply - **Information Technology and Services:** 20.0% - **Financial Services:** 13.3% - **Banking:** 13.3% - **Consulting:** 6.7% - **Telecommunications:** 6.7% - **Medical Devices:** 6.7% - **Management Consulting:** 6.7% - **Higher Education:** 6.7% - **Education Management:** 6.7% - **Automotive:** 6.7% - **Other:** 6.7% --- ## Alternatives ### Alternatives to JourneyTrack.io - [Miro](https://www.g2.com/products/miro/reviews) — 4.6/5 stars (13079 reviews) - [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (524 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [CleverTap](https://www.g2.com/products/clevertap/reviews) — 4.6/5 stars (653 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4462 reviews) - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) — 4.5/5 stars (8642 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1590 reviews) - [Mural](https://www.g2.com/products/mural/reviews) — 4.6/5 stars (1459 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) ### Alternatives to Smaply - [TheyDo](https://www.g2.com/products/theydo/reviews) — 4.5/5 stars (62 reviews) - [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (751 reviews) - [Miro](https://www.g2.com/products/miro/reviews) — 4.6/5 stars (13079 reviews) - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) — 4.5/5 stars (8642 reviews) - [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (524 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [UXPressia](https://www.g2.com/products/uxpressia/reviews) — 4.5/5 stars (37 reviews) - [Ortto](https://www.g2.com/products/ortto/reviews) — 4.4/5 stars (622 reviews) --- ## Top Discussions ### JourneyTrack.io No discussions available for this product. ### Smaply No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/journeytrack-io-vs-smaply)