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Compare Jotform and Zoho Forms 
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At a Glance
Market Segments
Small-Business (73.3% of reviews)
Small-Business (65.8% of reviews)
Entry-Level Pricing
Free
$ 25/Month
Jotform
Star Rating
(4,462)4.7 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansZoho Forms
Star Rating
(126)4.4 out of 5
Market Segments
Small-Business (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
$ 25/Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Forms offers a solid Survey Builder with a rating of 9.3, but Jotform excels with a higher rating of 9.3 as well, indicating both platforms provide robust survey creation tools. However, reviewers mention that Jotform's question types are more diverse, enhancing user experience.
- Reviewers mention that while Zoho Forms has a decent custom fields feature rated at 8.6, Jotform shines with a rating of 9.0, allowing for greater flexibility in form customization, which is crucial for businesses needing tailored solutions.
- Users on G2 highlight that Jotform's mobile forms feature is rated at 8.9, surpassing Zoho Forms' 8.3 rating, making Jotform a better choice for users who prioritize mobile accessibility and usability.
- G2 users report that Zoho Forms has a quality of support rating of 8.2, which is lower than Jotform's 8.8. This suggests that Jotform may provide more reliable customer service, a critical factor for businesses needing timely assistance.
- Reviewers mention that Jotform's payment processing capabilities are rated at 8.0, while Zoho Forms falls behind with a rating of 8.0 as well. However, users say that Jotform's integration with various payment gateways is more seamless, enhancing the overall transaction experience.
- Users say that both platforms offer conditional logic features, but Jotform's rating of 8.8 compared to Zoho Forms' 8.6 indicates a more intuitive setup process, which can significantly improve user engagement in forms.
Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Zoho Forms
STANDARD
$ 25
/Month
10 Users,
Unlimited Forms,
25,000 Submissions/month.
- Unlimited Reports
- Payment Integration (Paypal, Stripe, 2Checkout)
- 2 GB Storage
Free Trial
Jotform
Free Trial is available
Zoho Forms
No trial information availableRatings
Meets Requirements
9.1
3,598
8.7
108
Ease of Use
9.2
3,671
9.0
109
Ease of Setup
9.1
2,795
8.9
49
Ease of Admin
9.1
2,421
8.8
42
Quality of Support
8.8
2,842
8.5
97
Has the product been a good partner in doing business?
9.2
2,313
8.5
44
Product Direction (% positive)
9.3
3,586
9.2
107
Features by Category
Registration
9.0
746
Not enough data
9.1
762
Not enough data
8.0
647
Not enough data
7.9
620
Not enough data
8.2
624
Not enough data
Generative AI
7.4
400
Not enough data
Marketing and Communications
7.8
587
Not enough data
8.5
673
Not enough data
8.3
663
Not enough data
8.2
619
Not enough data
7.5
569
Not enough data
7.8
571
Not enough data
Agentic AI - Event Registration & Ticketing
7.0
78
Not enough data
7.3
78
Not enough data
7.2
78
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
8.4
57
Not enough data
8.7
57
Not enough data
7.8
55
Not enough data
Agentic AI - Lead Capture
7.7
48
Not enough data
7.5
46
Not enough data
Data Capture
8.3
54
Not enough data
8.5
54
Not enough data
7.7
52
Not enough data
8.4
54
Not enough data
Analytics
8.7
55
Not enough data
8.4
55
Not enough data
Customization
9.1
59
Not enough data
8.9
56
Not enough data
8.8
55
Not enough data
8.7
55
Not enough data
Survey Management
9.3
1160
Not enough data
9.3
1181
Not enough data
8.8
1126
Not enough data
9.0
1082
Not enough data
Survey Customization
8.6
1005
Not enough data
8.6
1051
Not enough data
8.3
943
Not enough data
8.0
849
Not enough data
Survey Insights
8.6
1084
Not enough data
7.9
837
Not enough data
8.8
1083
Not enough data
8.5
1012
Not enough data
Agentic AI - Survey
7.5
124
Not enough data
7.5
121
Not enough data
7.7
124
Not enough data
Notifications
8.6
42
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
Settings
8.1
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
Personalization
8.9
41
Not enough data
8.8
36
Not enough data
Integrations
7.5
38
Not enough data
8.6
39
Not enough data
7.9
38
Not enough data
7.0
37
Not enough data
7.3
37
Not enough data
Generative AI
7.6
33
Not enough data
7.1
34
Not enough data
6.9
33
Not enough data
7.1
33
Not enough data
6.8
33
Not enough data
Agentic AI - Online Appointment Scheduling
7.3
34
Not enough data
7.3
33
Not enough data
7.5
35
Not enough data
Customization
8.9
2090
8.6
38
8.8
2000
8.6
36
9.0
2007
8.8
36
8.7
2135
8.1
36
Additional Functionality
8.8
1929
8.7
36
7.7
1676
8.1
31
8.9
2013
8.5
35
8.0
1676
8.1
30
8.9
1990
8.4
35
Performance reviews
9.2
226
Not enough data
8.8
206
Not enough data
Feedback
9.0
211
Not enough data
8.7
197
Not enough data
Data
8.9
209
Not enough data
8.6
197
Not enough data
Generative AI
7.4
97
Not enough data
6.9
95
Not enough data
Before the Job
7.1
150
Not enough data
7.3
142
Not enough data
7.5
149
Not enough data
7.3
149
Not enough data
On the Job
7.3
146
Not enough data
7.9
159
Not enough data
7.4
145
Not enough data
7.9
154
Not enough data
7.5
143
Not enough data
After the Job
8.4
166
Not enough data
8.1
164
Not enough data
7.0
143
Not enough data
7.4
142
Not enough data
Agentic AI - Field Service Management
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
Sourcing
7.4
212
Not enough data
7.4
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Not enough data
Candidate Management - Applicant Tracking System
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Not enough data
Platform
8.9
874
Not enough data
8.1
783
Not enough data
8.0
747
Not enough data
8.6
812
Not enough data
9.1
853
Not enough data
8.8
809
Not enough data
8.7
836
Not enough data
8.7
827
Not enough data
AI - Applicant Tracking Systems (ATS)
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Not enough data
Platform Basics
8.4
410
Not enough data
8.6
444
Not enough data
8.3
422
Not enough data
Platform Content
8.5
408
Not enough data
8.8
446
Not enough data
8.3
398
Not enough data
7.8
382
Not enough data
Platform Additional Functionality
8.0
382
Not enough data
8.3
398
Not enough data
7.9
388
Not enough data
7.9
385
Not enough data
Platform
8.9
874
Not enough data
8.1
783
Not enough data
8.0
747
Not enough data
8.6
812
Not enough data
9.1
853
Not enough data
8.8
809
Not enough data
8.7
836
Not enough data
8.7
827
Not enough data
Categories
Categories
Shared Categories
Jotform and Zoho Forms are categorized as Online Form Builder
Unique Categories
Zoho Forms has no unique categories
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.6%
Education Management
4.8%
Marketing and Advertising
4.8%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
72.9%
Information Technology and Services
11.7%
Marketing and Advertising
8.3%
Computer Software
6.7%
Apparel & Fashion
5.0%
Wholesale
4.2%
Other
64.2%
Alternatives
Discussions
What is JotForm used for?
10 Comments
RM
Conducting surveys and collecting informationRead more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
Zoho Forms has no more discussions with answers
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