# Jotform vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in providing a user-friendly experience for creating surveys, with many users appreciating its variety of templates and the ability to duplicate existing ones. This flexibility allows businesses to tailor their surveys effectively, leading to higher completion rates.
- **Users say** Jotform stands out for its simplicity and ease of use, particularly for form creation. Reviewers highlight that it is user-friendly for respondents, making it a great choice for those who may struggle with more complex platforms. This accessibility is a significant advantage for organizations looking to engage a broader audience.
- **According to verified reviews** , SurveyMonkey's strong market presence is reflected in its higher overall G2 Score, indicating greater user satisfaction. Users appreciate its robust features for advanced surveys, which can be crucial for businesses needing detailed insights.
- **Reviewers mention** that Jotform's AI Agent is a game-changer, allowing users to embed a no-code chatbot on their sites quickly. This feature enhances user interaction and simplifies the process of gathering information, making it particularly appealing for businesses focused on customer engagement.
- **G2 reviewers highlight** that while both platforms offer solid support, Jotform edges out slightly with higher ratings for quality of support. Users have noted that Jotform's assistance is responsive and helpful, which can be a deciding factor for businesses that require reliable customer service.
- **Users report** that SurveyMonkey's implementation process is straightforward, with many finding it easy to configure and send out surveys. This ease of setup is a significant plus for teams looking to get started quickly without extensive training or onboarding.



| | Jotform | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 5,341 | 23,737 | 
| **Largest Market Segment** | Small-Business (74.1% of reviews) | Small-Business (36.6% of reviews) | 
| **Entry Level Price** | Free | Contact Us | 

---
## Top Pros & Cons

### Jotform

Pros:
- Ease of Use (1083 reviews)
- Simple (715 reviews)

Cons:
- Expensive (277 reviews)
- Missing Features (238 reviews)

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Jotform | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.1 (4038 reviews) | 9.0 (20828 reviews) | 
  | **Ease of Use** | 9.2 (4124 reviews) | 9.2 (20953 reviews) | 
  | **Ease of Setup** | 9.1 (3230 reviews) | 9.0 (8301 reviews) | 
  | **Ease of Admin** | 9.1 (2790 reviews) | 8.9 (7740 reviews) | 
  | **Quality of Support** | 8.8 (3175 reviews) | 8.6 (14747 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (2666 reviews) | 8.8 (6783 reviews) | 
  | **Product Direction (% positive)** | 9.2 (3990 reviews) | 7.7 (20334 reviews) | 

---
## Pricing

### Jotform

#### Entry-Level Pricing

Plan: FREE

Price: Free

Description: Use Jotform absolutely free

Key Features:
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments

[Browse all 5 editions](https://www.g2.com/products/jotform/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Event Registration & Ticketing

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 8.0/10 | 870 |
| **SurveyMonkey** | N/A | N/A |

#### Registration

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Event creation** | 9.0 (760 reviews) | Not enough data | 
| **User registration process** | 9.2 (782 reviews) | Not enough data | 
| **Payment processing** | 8.0 (652 reviews) | Not enough data | 
| **Mobile check-in** | 7.9 (625 reviews) | Not enough data | 
| **On-site tickets and registration** | 8.2 (628 reviews) | Not enough data | 

#### Generative AI

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | 7.4 (402 reviews) | Not enough data | 

#### Marketing and Communications

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Event website creation** | 7.8 (592 reviews) | Not enough data | 
| **Email automation** | 8.5 (681 reviews) | Not enough data | 
| **Email customization** | 8.3 (669 reviews) | Not enough data | 
| **Contact list management** | 8.3 (622 reviews) | Not enough data | 
| **Social media promotion** | 7.5 (572 reviews) | Not enough data | 
| **Lead generation and retrieval** | 7.8 (575 reviews) | Not enough data | 

#### Agentic AI - Event Registration & Ticketing

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (79 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (81 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Lead Generation

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 8.5/10 | 104 |
| **SurveyMonkey** | N/A | N/A |

#### Lead Monitoring

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Features** | 8.6 (66 reviews) | Not enough data | 
| **Performance** | 8.8 (63 reviews) | Not enough data | 
| **Identification** | 8.1 (61 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Cross-system Integration** | 7.9 (54 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (51 reviews) | Not enough data | 

#### Data Capture

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Mobile** | 8.5 (61 reviews) | Not enough data | 
| **Websites** | 8.7 (67 reviews) | Not enough data | 
| **Social Media** | 7.8 (60 reviews) | Not enough data | 
| **Data** | 8.6 (64 reviews) | Not enough data | 

#### Analytics

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Export/Import** | 8.7 (65 reviews) | Not enough data | 
| **Reporting** | 8.5 (65 reviews) | Not enough data | 

#### Customization

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Forms** | 9.2 (80 reviews) | Not enough data | 
| **Personalization** | 9.0 (66 reviews) | Not enough data | 
| **Templates** | 8.8 (71 reviews) | Not enough data | 
| **Integration** | 8.8 (66 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | N/A | N/A |
| **SurveyMonkey** | 8.0/10 | 286 |

#### Feedback Management

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (153 reviews) | 
| **Segmentation** | Not enough data | 8.2 (154 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.2 (188 reviews) | 

#### Feedback Analysis

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.2 (147 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.0 (149 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.8 (144 reviews) | 

#### Feedback Sources

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.2 (149 reviews) | 
| **Surveys** | Not enough data | 9.3 (244 reviews) | 
| **Social Media** | Not enough data | 7.8 (135 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (133 reviews) | 

#### Generative AI

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (140 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (85 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 8.4/10 | 1328 |
| **SurveyMonkey** | 8.3/10 | 1802 |

#### Survey Management

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 9.3 (1185 reviews) | 9.1 (1553 reviews) | 
| **Question Types** | 9.3 (1206 reviews) | 8.9 (1457 reviews) | 
| **Templates** | 8.8 (1143 reviews) | 8.6 (1361 reviews) | 
| **Survey Distribution** | 9.0 (1094 reviews) | 8.9 (1442 reviews) | 

#### Survey Customization

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | 8.6 (1018 reviews) | 8.4 (1176 reviews) | 
| **Branding** | 8.6 (1066 reviews) | 8.2 (1208 reviews) | 
| **Multimedia Support** | 8.3 (949 reviews) | 8.1 (1062 reviews) | 
| **Multilingual Surveys** | 8.0 (854 reviews) | 8.1 (900 reviews) | 

#### Survey Insights

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (1096 reviews) | 8.6 (1442 reviews) | 
| **BI Tools Integration** | 7.9 (843 reviews) | 8.0 (938 reviews) | 
| **Data Exporting** | 8.8 (1096 reviews) | 8.5 (1276 reviews) | 
| **Permissions** | 8.5 (1021 reviews) | 8.4 (1128 reviews) | 

#### Agentic AI - Survey

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | 7.6 (129 reviews) | 7.6 (143 reviews) | 
| **Proactive Assistance** | 7.6 (126 reviews) | 7.7 (152 reviews) | 
| **Decision Making** | 7.7 (129 reviews) | 8.0 (150 reviews) | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 7.9/10 | 63 |
| **SurveyMonkey** | N/A | N/A |

#### Notifications

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Confirmations & Reminders** | 8.7 (48 reviews) | Not enough data | 
| **Appointment Follow-Up** | 8.5 (48 reviews) | Not enough data | 
| **Scheduling Notifications** | 8.6 (46 reviews) | Not enough data | 

#### Settings

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Time Zone Detection** | 8.3 (46 reviews) | Not enough data | 
| **Availability Settings** | 8.6 (46 reviews) | Not enough data | 
| **Blocked Time Settings** | 8.3 (46 reviews) | Not enough data | 

#### Personalization

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Branding** | 9.0 (47 reviews) | Not enough data | 
| **Links** | 8.9 (41 reviews) | Not enough data | 

#### Integrations

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Multi- Calendar Integration** | 7.6 (42 reviews) | Not enough data | 
| **Website Integration** | 8.8 (47 reviews) | Not enough data | 
| **Payment Acceptance** | 8.2 (43 reviews) | Not enough data | 
| **Video Conferencing** | 7.2 (41 reviews) | Not enough data | 
| **Communication** | 7.5 (40 reviews) | Not enough data | 

#### Generative AI

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | 7.8 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (37 reviews) | Not enough data | 
| **AI Text-to-Image** | 7.0 (36 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.1 (36 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.8 (36 reviews) | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (36 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (38 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 8.7/10 | 2814 |
| **SurveyMonkey** | 8.3/10 | 289 |

#### Customization

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | 9.0 (2259 reviews) | 8.7 (223 reviews) | 
| **Conditional Logic** | 8.8 (2071 reviews) | 8.4 (207 reviews) | 
| **Multi-page Forms** | 9.0 (2046 reviews) | 8.8 (220 reviews) | 
| **Design** | 8.8 (2303 reviews) | 8.5 (248 reviews) | 

#### Additional Functionality

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | 8.8 (1983 reviews) | 8.3 (168 reviews) | 
| **Offline Capability** | 7.7 (1702 reviews) | 7.8 (145 reviews) | 
| **Notifications** | 8.9 (2114 reviews) | 8.3 (201 reviews) | 
| **Payments** | 8.0 (1741 reviews) | 7.8 (145 reviews) | 
| **Mobile Forms** | 8.9 (2050 reviews) | 8.6 (206 reviews) | 

### 360 Feedback Software

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 8.9/10 | 237 |
| **SurveyMonkey** | N/A | N/A |

#### Performance reviews

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **customizable forms** | 9.2 (227 reviews) | Not enough data | 
| **360 reviews** | 8.8 (207 reviews) | Not enough data | 

#### Feedback

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **requesting feedback** | 9.0 (212 reviews) | Not enough data | 
| **continuous feedback** | 8.7 (198 reviews) | Not enough data | 

#### Data

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Dashboard and Reporting** | 8.9 (210 reviews) | Not enough data | 
| **Historical Analysis** | 8.6 (198 reviews) | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 7.3/10 | 189 |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **AI Text Summarization** | 7.4 (98 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.9 (96 reviews) | Not enough data | 

#### Before the Job

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Calendar** | 7.1 (152 reviews) | Not enough data | 
| **Dispatch** | 7.2 (143 reviews) | Not enough data | 
| **Roles** | 7.5 (151 reviews) | Not enough data | 
| **Booking** | 7.3 (150 reviews) | Not enough data | 

#### On the Job

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Location** | 7.3 (147 reviews) | Not enough data | 
| **Employee Communication** | 7.9 (162 reviews) | Not enough data | 
| **Behavior Monitoring** | 7.3 (146 reviews) | Not enough data | 
| **Client Notifications** | 7.8 (155 reviews) | Not enough data | 
| **Field Sales** | 7.4 (144 reviews) | Not enough data | 

#### After the Job

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Reports** | 8.4 (168 reviews) | Not enough data | 
| **Analytics** | 8.1 (165 reviews) | Not enough data | 
| **Invoicing** | 7.0 (144 reviews) | Not enough data | 
| **CRM Integrations** | 7.3 (143 reviews) | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.4 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 6.5 (25 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 6.7/10 | 8 |
| **SurveyMonkey** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (6 reviews) | Not enough data | 
| **Decision Making** | 6.9 (6 reviews) | Not enough data | 

### Applicant Tracking Systems (ATS)

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 7.7/10 | 979 |
| **SurveyMonkey** | N/A | N/A |

#### Agentic AI - Applicant Tracking Systems (ATS)

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | 7.6 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (28 reviews) | Not enough data | 
| **Decision Making** | 7.4 (28 reviews) | Not enough data | 

#### Sourcing

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Candidate Search** | 7.5 (212 reviews) | Not enough data | 
| **Career Page Configuration** | 7.5 (202 reviews) | Not enough data | 
| **Social Sourcing** | 7.3 (35 reviews) | Not enough data | 
| **Job Posting** | 6.9 (36 reviews) | Not enough data | 
| **Candidate Sourcing Metrics** | 7.0 (33 reviews) | Not enough data | 

#### Candidate Management - Applicant Tracking System

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Candidate Evaluations** | 8.1 (224 reviews) | Not enough data | 
| **Applicant Data Management** | 8.1 (36 reviews) | Not enough data | 
| **Hiring Processes Tracking** | 8.2 (33 reviews) | Not enough data | 
| **Automated Resume Parsing** | 7.4 (31 reviews) | Not enough data | 
| **Scheduling** | 7.3 (31 reviews) | Not enough data | 
| **Candidate-Facing Statuses** | 7.3 (30 reviews) | Not enough data | 
| **Workflow Building** | 8.3 (33 reviews) | Not enough data | 

#### Platform

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Customization ** | 8.9 (908 reviews) | Not enough data | 
| **Integration APIs** | 8.1 (789 reviews) | Not enough data | 
| **Internationalization** | 8.0 (751 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (830 reviews) | Not enough data | 
| **Dashboards** | 8.7 (839 reviews) | Not enough data | 

#### AI - Applicant Tracking Systems (ATS)

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Predictive Insights** | 7.2 (27 reviews) | Not enough data | 
| **AI Job Description** | 7.0 (26 reviews) | Not enough data | 
| **Chatbot** | 6.9 (28 reviews) | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Jotform** | 8.3/10 | 979 |
| **SurveyMonkey** | N/A | N/A |

#### Platform Basics

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Performance Benchmarking** | 8.4 (411 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.6 (444 reviews) | Not enough data | 
| **Interoperability** | 8.3 (422 reviews) | Not enough data | 

#### Platform Content

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Employee Pulse Surveys** | 8.5 (410 reviews) | Not enough data | 
| **Survey Customization** | 8.8 (448 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 8.3 (399 reviews) | Not enough data | 
| **Science-based templates** | 7.8 (383 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Employee Segmenting** | 8.0 (383 reviews) | Not enough data | 
| **Goal and Challenge Creation** | 8.3 (399 reviews) | Not enough data | 
| **Peer Recognition** | 7.9 (388 reviews) | Not enough data | 
| **Social Feedback Portal** | 7.9 (387 reviews) | Not enough data | 

#### Platform

| Feature | Jotform | SurveyMonkey | 
|---|---|---|
| **Customization ** | 8.9 (908 reviews) | Not enough data | 
| **Integration APIs** | 8.1 (789 reviews) | Not enough data | 
| **Internationalization** | 8.0 (751 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (830 reviews) | Not enough data | 
| **Dashboards** | 8.7 (839 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Survey Software](https://www.g2.com/categories/survey)

**Unique to Jotform (8):** [360 Feedback Software](https://www.g2.com/categories/360-feedback-software), [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Field Service Management Software](https://www.g2.com/categories/field-service-management), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)

**Unique to SurveyMonkey (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Jotform | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 74.1% | 36.6% | 
| **Mid-Market** | 21.8% | 34.2% | 
| **Enterprise** | 4.1% | 29.2% | 

### By Industry

#### Jotform

- **Non-Profit Organization Management:** 9.5%
- **Marketing and Advertising:** 4.8%
- **Education Management:** 4.7%
- **Health, Wellness and Fitness:** 4.5%
- **Primary/Secondary Education:** 3.5%
- **Real Estate:** 3.2%
- **Hospital & Health Care:** 3.0%
- **Higher Education:** 2.8%
- **Construction:** 2.5%
- **Events Services:** 2.5%
- **Other:** 59.3%

#### SurveyMonkey

- **Education Management:** 8.4%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Jotform

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1015 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (401 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (474 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [123FormBuilder](https://www.g2.com/products/123formbuilder/reviews) — 4.5/5 stars (175 reviews)
- [forms.app](https://www.g2.com/products/forms-app/reviews) — 4.5/5 stars (498 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (332 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1015 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (474 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (401 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (563 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (213 reviews)

---
## Top Discussions

### Jotform

- Title: [What is JotForm used for?](https://www.g2.com/discussions/what-is-jotform-used-for) — 10 comments
  > **Top comment:** "Hello there!
 Jotform is an online application that allows anyone to quickly create custom online forms, collect responses directly in the email, create..."
- Title: [Is JotForm safe?](https://www.g2.com/discussions/is-jotform-safe) — 7 comments, 1 upvote
  > **Top comment:** "As far as I can tell, Jotform is safe.  It gives me the option to delete files over a period of time that I am no longer using.  I appreciate that ability!"
- Title: [What is Jotform used for?](https://www.g2.com/discussions/jotform-what-is-jotform-used-for) — 4 comments, 2 upvotes
  > **Top comment:** "Jotform can be used for a plethora of things!
From employee surveys, to required forms, or just for fun!"
- Title: [Is it possible to make surveys for Social Media using Jotform?](https://www.g2.com/discussions/is-it-possible-to-make-surveys-for-social-media-using-jotform) — 3 comments, 2 upvotes
  > **Top comment:** "Yes, it is possible and very functional, I am sure that Jotform will meet your needs."
- Title: [What is the best thing about Jotform?](https://www.g2.com/discussions/what-is-the-best-thing-about-jotform) — 1 comment, 1 upvote
  > **Top comment:** "I Would say the AI Features"

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jotform-vs-surveymonkey)