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Compare Jotform and SurveyHero 
Featured Products
At a Glance
Market Segments
Small-Business (73.2% of reviews)
Small-Business (69.4% of reviews)
Entry-Level Pricing
Free
No pricing available
Jotform
Star Rating
(4,582)4.7 out of 5
Market Segments
Small-Business (73.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSurveyHero
Star Rating
(36)4.4 out of 5
Market Segments
Small-Business (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SurveyHeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jotform excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SurveyHero. Users appreciate the platform's ease of integration and implementation, with one user noting, "The ease of integration, implementation, customer support and number of features" as standout aspects.
- Users say Jotform's user-friendly interface makes it easy to set up forms quickly, which is a major advantage for small businesses. One reviewer highlighted their experience, stating, "I love how easy it was to set up a booking form for exactly what I needed."
- According to verified reviews, SurveyHero offers unique features like anonymous survey options, which some users find beneficial for specific projects. However, it struggles to match the overall functionality and support that Jotform provides, as evidenced by its lower ratings in key areas.
- Reviewers mention that Jotform's extensive template library and conditional logic features save time and enhance the user experience. One user shared, "I use Jotform for taking orders for my labels business because it saves a lot of time and helps collect all the information we need."
- G2 reviewers highlight that while SurveyHero is flexible and functional, it lacks the robust support and feature set that Jotform users enjoy. Users appreciate Jotform's continuous growth and feature updates, which contribute to a more reliable experience.
- Users report that Jotform's superior customer support and community engagement make it a better partner for businesses looking to implement survey solutions. The positive feedback regarding Jotform's support contrasts with SurveyHero's more limited user base and feedback volume, indicating a less established presence in the market.
Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
SurveyHero
No pricing availableFree Trial
Jotform
Free Trial is available
SurveyHero
Free Trial is available
Ratings
Meets Requirements
9.1
3,650
8.8
34
Ease of Use
9.2
3,725
8.9
35
Ease of Setup
9.1
2,848
8.3
26
Ease of Admin
9.1
2,450
8.6
6
Quality of Support
8.8
2,876
8.3
23
Has the product been a good partner in doing business?
9.2
2,340
Not enough data
Product Direction (% positive)
9.3
3,639
7.9
33
Features by Category
Registration
9.0
748
Not enough data
9.2
765
Not enough data
8.0
648
Not enough data
7.9
620
Not enough data
8.2
625
Not enough data
Generative AI
7.4
400
Not enough data
Marketing and Communications
7.8
587
Not enough data
8.5
673
Not enough data
8.3
663
Not enough data
8.2
619
Not enough data
7.5
569
Not enough data
7.8
572
Not enough data
Agentic AI - Event Registration & Ticketing
7.0
78
Not enough data
7.3
78
Not enough data
7.2
78
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
8.5
62
Not enough data
8.7
62
Not enough data
8.0
60
Not enough data
Agentic AI - Lead Capture
7.8
52
Not enough data
7.7
50
Not enough data
Data Capture
8.4
59
Not enough data
8.7
62
Not enough data
7.8
56
Not enough data
8.4
59
Not enough data
Analytics
8.7
60
Not enough data
8.4
60
Not enough data
Customization
9.2
68
Not enough data
9.0
62
Not enough data
9.0
63
Not enough data
8.8
62
Not enough data
Survey Management
9.3
1167
8.6
22
9.3
1183
8.6
22
8.8
1130
7.8
22
9.0
1085
8.6
22
Survey Customization
8.6
1006
8.5
20
8.6
1053
7.8
20
8.3
944
7.8
17
8.0
850
8.3
18
Survey Insights
8.6
1085
7.8
21
7.9
839
7.3
18
8.8
1085
8.0
20
8.5
1013
8.3
19
Agentic AI - Survey
7.5
126
7.2
9
7.6
123
8.3
9
7.7
126
9.1
9
Notifications
8.7
45
Not enough data
8.4
44
Not enough data
8.6
44
Not enough data
Settings
8.2
44
Not enough data
8.6
45
Not enough data
8.2
44
Not enough data
Personalization
8.9
44
Not enough data
8.8
38
Not enough data
Integrations
7.7
40
Not enough data
8.7
41
Not enough data
8.0
40
Not enough data
7.1
39
Not enough data
7.4
39
Not enough data
Generative AI
7.7
35
Not enough data
7.3
36
Not enough data
7.1
35
Not enough data
7.3
35
Not enough data
7.0
35
Not enough data
Agentic AI - Online Appointment Scheduling
7.5
36
Not enough data
7.5
35
Not enough data
7.7
37
Not enough data
Customization
8.9
2121
Not enough data
8.8
2014
Not enough data
9.0
2018
Not enough data
8.7
2158
Not enough data
Additional Functionality
8.8
1943
Not enough data
7.7
1683
Not enough data
8.9
2030
Not enough data
8.0
1685
Not enough data
8.9
2004
Not enough data
Performance reviews
9.2
228
Not enough data
8.8
208
Not enough data
Feedback
9.0
213
Not enough data
8.7
199
Not enough data
Data
8.9
211
Not enough data
8.7
199
Not enough data
Generative AI
7.4
97
Not enough data
6.9
95
Not enough data
Before the Job
7.1
151
Not enough data
7.3
143
Not enough data
7.6
150
Not enough data
7.3
150
Not enough data
On the Job
7.3
147
Not enough data
7.9
160
Not enough data
7.4
146
Not enough data
7.9
155
Not enough data
7.5
144
Not enough data
After the Job
8.4
167
Not enough data
8.1
165
Not enough data
7.1
144
Not enough data
7.4
143
Not enough data
Agentic AI - Field Service Management
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
Sourcing
7.5
214
Not enough data
7.5
204
Not enough data
7.4
37
Not enough data
7.1
38
Not enough data
7.2
35
Not enough data
Candidate Management - Applicant Tracking System
8.1
226
Not enough data
8.1
36
Not enough data
8.2
34
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
7.4
32
Not enough data
8.4
35
Not enough data
Platform
8.9
885
Not enough data
8.1
785
Not enough data
8.0
748
Not enough data
8.6
816
Not enough data
9.1
860
Not enough data
8.8
815
Not enough data
8.7
841
Not enough data
8.7
830
Not enough data
AI - Applicant Tracking Systems (ATS)
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Not enough data
Platform Basics
8.4
413
Not enough data
8.6
446
Not enough data
8.3
425
Not enough data
Platform Content
8.5
411
Not enough data
8.8
449
Not enough data
8.3
401
Not enough data
7.9
385
Not enough data
Platform Additional Functionality
8.0
385
Not enough data
8.3
401
Not enough data
7.9
390
Not enough data
7.9
388
Not enough data
Platform
8.9
885
Not enough data
8.1
785
Not enough data
8.0
748
Not enough data
8.6
816
Not enough data
9.1
860
Not enough data
8.8
815
Not enough data
8.7
841
Not enough data
8.7
830
Not enough data
Categories
Categories
Shared Categories
Jotform and SurveyHero are categorized as Survey
Unique Categories
SurveyHero has no unique categories
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.6%
Marketing and Advertising
4.8%
Education Management
4.8%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
72.9%
Higher Education
19.4%
Education Management
11.1%
Research
8.3%
Non-Profit Organization Management
5.6%
Hospitality
5.6%
Other
50.0%
Alternatives
Discussions
What is JotForm used for?
10 Comments
RM
Conducting surveys and collecting informationRead more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
SurveyHero has no discussions with answers
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