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At a Glance
Market Segments
Small-Business (73.3% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
Free
No pricing available
Jotform
Star Rating
(4,471)4.7 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceTitan excels in its Dispatch feature, scoring 8.9, which allows for efficient scheduling and management of field technicians. In contrast, Jotform's Dispatch feature scores lower at 7.4, indicating that users may find it less effective for managing service appointments.
- Reviewers mention that ServiceTitan's Invoicing feature, with a score of 8.7, is robust and user-friendly, making it easy to generate and send invoices. Jotform, however, scores only 7.1 in this area, leading users to feel that its invoicing capabilities are not as comprehensive.
- G2 users highlight that ServiceTitan's Client Notifications feature scores 8.5, providing timely updates to customers about their service appointments. Jotform's score of 7.9 suggests that while it offers notifications, they may not be as effective or customizable as those in ServiceTitan.
- Users on G2 report that ServiceTitan's ease of setup is rated at 6.8, which some find challenging compared to Jotform's impressive score of 9.1. This indicates that Jotform may be more accessible for new users looking to get started quickly.
- Reviewers mention that ServiceTitan's Quality of Support, scoring 7.8, is generally satisfactory, but some users feel that Jotform's support, with a score of 8.8, is more responsive and helpful, enhancing the overall user experience.
- Users say that while both products have strong features, Jotform's overall ease of use (9.2) and ability to meet requirements (9.1) outshine ServiceTitan's scores of 8.5 and 8.8, respectively, making it a more user-friendly option for small businesses.
Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
ServiceTitan
No pricing availableFree Trial
Jotform
Free Trial is available
ServiceTitan
No trial information availableRatings
Meets Requirements
9.1
3,600
8.8
281
Ease of Use
9.2
3,673
8.5
285
Ease of Setup
9.1
2,797
6.9
213
Ease of Admin
9.1
2,423
8.1
192
Quality of Support
8.8
2,842
7.8
276
Has the product been a good partner in doing business?
9.2
2,314
8.7
193
Product Direction (% positive)
9.3
3,588
9.1
276
Features by Category
Registration
9.0
746
Not enough data
9.1
763
Not enough data
8.0
647
Not enough data
7.9
620
Not enough data
8.2
624
Not enough data
Generative AI
7.4
400
Not enough data
Marketing and Communications
7.8
587
Not enough data
8.5
673
Not enough data
8.3
663
Not enough data
8.2
619
Not enough data
7.5
569
Not enough data
7.8
571
Not enough data
Agentic AI - Event Registration & Ticketing
7.0
78
Not enough data
7.3
78
Not enough data
7.2
78
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
8.4
57
Not enough data
8.7
57
Not enough data
7.8
55
Not enough data
Agentic AI - Lead Capture
7.7
48
Not enough data
7.5
46
Not enough data
Data Capture
8.3
54
Not enough data
8.5
54
Not enough data
7.7
52
Not enough data
8.4
54
Not enough data
Analytics
8.7
55
Not enough data
8.4
55
Not enough data
Customization
9.1
59
Not enough data
8.9
56
Not enough data
8.9
56
Not enough data
8.7
55
Not enough data
Survey Management
9.3
1160
Not enough data
9.3
1181
Not enough data
8.8
1126
Not enough data
9.0
1082
Not enough data
Survey Customization
8.6
1005
Not enough data
8.6
1051
Not enough data
8.3
943
Not enough data
8.0
849
Not enough data
Survey Insights
8.6
1084
Not enough data
7.9
837
Not enough data
8.8
1083
Not enough data
8.5
1012
Not enough data
Agentic AI - Survey
7.5
124
Not enough data
7.5
121
Not enough data
7.7
124
Not enough data
Notifications
8.6
42
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
Settings
8.1
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
Personalization
8.9
41
Not enough data
8.8
36
Not enough data
Integrations
7.5
38
Not enough data
8.6
39
Not enough data
7.9
38
Not enough data
7.0
37
Not enough data
7.3
37
Not enough data
Generative AI
7.6
33
Not enough data
7.1
34
Not enough data
6.9
33
Not enough data
7.1
33
Not enough data
6.8
33
Not enough data
Agentic AI - Online Appointment Scheduling
7.3
34
Not enough data
7.3
33
Not enough data
7.5
35
Not enough data
Customization
8.9
2090
Not enough data
8.8
2000
Not enough data
9.0
2008
Not enough data
8.7
2135
Not enough data
Additional Functionality
8.8
1931
Not enough data
7.7
1676
Not enough data
8.9
2014
Not enough data
8.0
1676
Not enough data
8.9
1990
Not enough data
Performance reviews
9.2
226
Not enough data
8.8
206
Not enough data
Feedback
9.0
211
Not enough data
8.7
197
Not enough data
Data
8.9
209
Not enough data
8.6
197
Not enough data
Generative AI
7.4
97
7.9
82
6.9
95
6.8
78
Before the Job
7.1
150
7.4
182
7.3
142
8.9
200
7.5
149
8.4
195
7.3
149
8.4
190
On the Job
7.3
146
8.6
196
7.9
159
7.8
198
7.4
145
7.3
180
7.9
154
8.5
201
7.5
143
8.1
170
After the Job
8.4
166
8.4
200
8.1
164
8.3
198
7.0
143
8.7
198
7.4
142
7.9
181
Agentic AI - Field Service Management
6.3
24
4.6
16
6.3
24
4.7
16
6.4
24
4.8
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
Sourcing
7.4
212
Not enough data
7.4
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Not enough data
Candidate Management - Applicant Tracking System
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Not enough data
Platform
8.9
874
Not enough data
8.1
783
Not enough data
8.0
747
Not enough data
8.6
812
Not enough data
9.1
853
Not enough data
8.8
809
Not enough data
8.7
836
Not enough data
8.7
827
Not enough data
AI - Applicant Tracking Systems (ATS)
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Not enough data
Platform Basics
8.4
410
Not enough data
8.6
444
Not enough data
8.3
422
Not enough data
Platform Content
8.5
408
Not enough data
8.8
446
Not enough data
8.3
398
Not enough data
7.8
382
Not enough data
Platform Additional Functionality
8.0
382
Not enough data
8.3
398
Not enough data
7.9
388
Not enough data
7.9
385
Not enough data
Platform
8.9
874
Not enough data
8.1
783
Not enough data
8.0
747
Not enough data
8.6
812
Not enough data
9.1
853
Not enough data
8.8
809
Not enough data
8.7
836
Not enough data
8.7
827
Not enough data
Categories
Categories
Shared Categories
Jotform and ServiceTitan are categorized as Field Service Management
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.6%
Marketing and Advertising
4.8%
Education Management
4.8%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
72.9%
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Discussions
What is JotForm used for?
10 Comments
RM
Conducting surveys and collecting informationRead more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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