Compare Jotform and Ninja Forms 
At a Glance
Market Segments
Small-Business (73.5% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
Free
Free
Jotform
Star Rating
(4,897)4.7 out of 5
Market Segments
Small-Business (73.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansNinja Forms
Star Rating
(16)4.3 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jotform excels in user satisfaction, with many praising its intuitive interface and API integrations. Users find it particularly useful for customer surveys and booking systems, highlighting its ease of use and reasonable pricing.
- Users say that Ninja Forms offers a solid range of templates, making it easy to create online forms. However, while it has a good user interface, some users feel it lacks the same level of customer support and feature richness that Jotform provides.
- Reviewers mention that Jotform's implementation process is quick and straightforward, with many users appreciating the intuitive onboarding wizard. In contrast, Ninja Forms, despite being capable, has received feedback indicating that it may not be as seamless for new users.
- According to verified reviews, both products are free at entry level, but Jotform's extensive features and user-friendly design make it a more attractive option for small businesses looking to maximize their investment.
- Users highlight that Jotform's customer support is exceptional, with many recent users noting their positive experiences. Ninja Forms, while providing adequate support, does not seem to match the level of responsiveness and helpfulness reported by Jotform users.
- Reviewers indicate that Jotform consistently receives higher ratings across various metrics, including overall satisfaction and ease of use, making it a preferred choice for businesses that prioritize a reliable and efficient form-building experience.
Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Ninja Forms
Ninja Forms Core
Free
Build complex forms in minutes with the most modern, user friendly, drag and drop form builder in WordPress!
- Drag and drop form builder
- 27+ field types
- Regular updates
Free Trial
Jotform
Free Trial is available
Ninja Forms
Free Trial is available
Ratings
Meets Requirements
9.1
3,789
9.3
16
Ease of Use
9.2
3,868
9.3
16
Ease of Setup
9.1
2,984
9.0
8
Ease of Admin
9.1
2,565
9.4
8
Quality of Support
8.8
2,991
8.8
7
Has the product been a good partner in doing business?
9.1
2,448
8.8
7
Product Direction (% positive)
9.3
3,777
8.5
16
Features by Category
Registration
9.0
753
Not enough data
9.2
769
Not enough data
8.0
651
Not enough data
7.9
622
Not enough data
8.2
626
Not enough data
Generative AI
7.4
400
Not enough data
Marketing and Communications
7.8
590
Not enough data
8.5
676
Not enough data
8.3
666
Not enough data
8.3
621
Not enough data
7.5
571
Not enough data
7.8
573
Not enough data
Agentic AI - Event Registration & Ticketing
7.0
78
Not enough data
7.3
78
Not enough data
7.3
79
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
8.5
63
Not enough data
8.7
62
Not enough data
8.0
60
Not enough data
Agentic AI - Lead Capture
7.8
52
Not enough data
7.7
50
Not enough data
Data Capture
8.4
59
Not enough data
8.7
66
Not enough data
7.9
58
Not enough data
8.5
63
Not enough data
Analytics
8.7
61
Not enough data
8.5
64
Not enough data
Customization
9.3
74
Not enough data
9.0
63
Not enough data
8.8
69
Not enough data
8.8
64
Not enough data
Survey Management
9.3
1176
Not enough data
9.3
1196
Not enough data
8.8
1136
Not enough data
9.0
1089
Not enough data
Survey Customization
8.6
1012
Not enough data
8.6
1060
Not enough data
8.3
945
Not enough data
8.0
851
Not enough data
Survey Insights
8.6
1090
Not enough data
7.9
840
Not enough data
8.8
1091
Not enough data
8.5
1018
Not enough data
Agentic AI - Survey
7.5
126
Not enough data
7.6
123
Not enough data
7.7
126
Not enough data
Notifications
8.7
45
Not enough data
8.4
45
Not enough data
8.5
43
Not enough data
Settings
8.2
44
Not enough data
8.5
44
Not enough data
8.2
44
Not enough data
Personalization
8.9
43
Not enough data
8.8
37
Not enough data
Integrations
7.6
39
Not enough data
8.7
42
Not enough data
8.0
40
Not enough data
7.1
38
Not enough data
7.4
38
Not enough data
Generative AI
7.6
34
Not enough data
7.2
35
Not enough data
7.0
34
Not enough data
7.2
34
Not enough data
6.9
34
Not enough data
Agentic AI - Online Appointment Scheduling
7.4
35
Not enough data
7.4
34
Not enough data
7.6
36
Not enough data
Customization
9.0
2176
Not enough data
8.8
2035
Not enough data
9.0
2031
Not enough data
8.7
2209
Not enough data
Additional Functionality
8.8
1964
Not enough data
7.7
1694
Not enough data
8.9
2057
Not enough data
8.0
1710
Not enough data
8.9
2022
Not enough data
Performance reviews
9.2
227
Not enough data
8.8
207
Not enough data
Feedback
9.0
212
Not enough data
8.7
198
Not enough data
Data
8.9
210
Not enough data
8.6
198
Not enough data
Generative AI
7.4
97
Not enough data
6.9
95
Not enough data
Before the Job
7.1
151
Not enough data
7.3
142
Not enough data
7.6
150
Not enough data
7.3
149
Not enough data
On the Job
7.3
146
Not enough data
8.0
161
Not enough data
7.4
145
Not enough data
7.9
154
Not enough data
7.5
143
Not enough data
After the Job
8.4
167
Not enough data
8.1
164
Not enough data
7.0
143
Not enough data
7.4
142
Not enough data
Agentic AI - Field Service Management
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
Sourcing
7.5
212
Not enough data
7.5
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Not enough data
Candidate Management - Applicant Tracking System
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Not enough data
Platform
8.9
909
Not enough data
8.1
791
Not enough data
8.0
752
Not enough data
8.6
830
Not enough data
9.1
875
Not enough data
8.8
828
Not enough data
8.7
852
Not enough data
8.7
839
Not enough data
AI - Applicant Tracking Systems (ATS)
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Not enough data
Platform Basics
8.4
411
Not enough data
8.6
445
Not enough data
8.3
423
Not enough data
Platform Content
8.5
410
Not enough data
8.8
447
Not enough data
8.3
399
Not enough data
7.8
383
Not enough data
Platform Additional Functionality
8.0
383
Not enough data
8.3
399
Not enough data
7.9
389
Not enough data
7.9
387
Not enough data
Platform
8.9
909
Not enough data
8.1
791
Not enough data
8.0
752
Not enough data
8.6
830
Not enough data
9.1
875
Not enough data
8.8
828
Not enough data
8.7
852
Not enough data
8.7
839
Not enough data
Categories
Categories
Shared Categories
Jotform and Ninja Forms are categorized as Online Form Builder
Unique Categories
Ninja Forms has no unique categories
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ninja Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.5%
Marketing and Advertising
4.9%
Education Management
4.7%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
73.0%
Marketing and Advertising
31.3%
Education Management
12.5%
Design
12.5%
Apparel & Fashion
12.5%
Non-Profit Organization Management
6.3%
Other
25.0%
Alternatives
Discussions
What is JotForm used for?
10 Comments
RM
Conducting surveys and collecting informationRead more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
Ninja Forms has no discussions with answers
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