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At a Glance
Market Segments
Small-Business (73.3% of reviews)
Small-Business (77.4% of reviews)
Entry-Level Pricing
Free
Free
Jotform
Star Rating
(4,450)4.7 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansforms.app
Star Rating
(479)4.5 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jotform's "Survey Builder" is highly intuitive, scoring 9.3, which allows for easy creation of complex surveys, while forms.app's builder, scoring 9.1, is also user-friendly but may lack some advanced features that Jotform offers.
- Reviewers mention that Jotform excels in "Payment Processing" with a score of 8.0, providing a seamless experience for users needing to collect payments, whereas forms.app's score of 7.6 indicates some limitations in payment integration options.
- G2 users highlight Jotform's superior "Customization" capabilities, particularly with "Custom Fields" scoring 9.0, allowing for tailored forms, while forms.app's score of 9.2 in the same area suggests it also offers strong customization, but may not match the depth of Jotform's options.
- Users on G2 report that Jotform's "Mobile Forms" feature, scoring 8.9, is robust and reliable for on-the-go data collection, while forms.app's score of 8.8 indicates a solid mobile experience, but some users feel it could be improved for better usability.
- Reviewers say that Jotform's "Quality of Support" is rated at 8.8, with many users praising the responsiveness and helpfulness of the support team, while forms.app's score of 8.6 suggests a good level of support, but with fewer standout reviews regarding response times.
- Users report that Jotform's "Survey Distribution" capabilities, scoring 9.1, are highly effective for reaching a wider audience, while forms.app's score of 8.8 indicates it also provides good distribution options, but some users feel Jotform's tools are more comprehensive.
Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
Jotform
Free Trial is available
forms.app
Free Trial is available
Ratings
Meets Requirements
9.1
3,590
8.8
338
Ease of Use
9.2
3,663
9.1
342
Ease of Setup
9.1
2,788
9.2
205
Ease of Admin
9.1
2,415
9.2
203
Quality of Support
8.8
2,836
8.6
243
Has the product been a good partner in doing business?
9.2
2,307
8.9
181
Product Direction (% positive)
9.3
3,578
9.2
308
Features by Category
Registration
9.0
745
Not enough data
9.1
761
Not enough data
8.0
646
Not enough data
7.9
620
Not enough data
8.2
623
Not enough data
Generative AI
7.4
400
Not enough data
Marketing and Communications
7.8
587
Not enough data
8.5
673
Not enough data
8.3
663
Not enough data
8.2
619
Not enough data
7.5
569
Not enough data
7.8
571
Not enough data
Agentic AI - Event Registration & Ticketing
7.0
78
Not enough data
7.3
78
Not enough data
7.2
78
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
8.4
54
Not enough data
8.6
55
Not enough data
7.8
53
Not enough data
Agentic AI - Lead Capture
7.6
47
Not enough data
7.5
46
Not enough data
Data Capture
8.2
53
Not enough data
8.6
53
Not enough data
7.8
51
Not enough data
8.4
52
Not enough data
Analytics
8.6
53
Not enough data
8.3
53
Not enough data
Customization
9.0
56
Not enough data
8.9
54
Not enough data
8.8
53
Not enough data
8.7
53
Not enough data
Survey Management
9.3
1158
9.1
116
9.3
1180
9.1
116
8.8
1125
8.8
107
9.0
1081
Feature Not Available
Survey Customization
8.6
1004
8.4
91
8.6
1050
8.6
83
8.3
942
8.6
76
8.0
848
Feature Not Available
Survey Insights
8.6
1083
8.7
98
7.9
836
8.2
58
8.8
1082
8.9
82
8.5
1011
8.9
60
Agentic AI - Survey
7.5
124
Not enough data
7.5
121
Not enough data
7.7
123
Not enough data
Notifications
8.6
41
Not enough data
8.3
40
Not enough data
8.5
40
Not enough data
Settings
8.1
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
Personalization
8.9
40
Not enough data
8.7
35
Not enough data
Integrations
7.5
37
Not enough data
8.6
38
Not enough data
7.9
37
Not enough data
7.0
36
Not enough data
7.3
36
Not enough data
Generative AI
7.6
33
Not enough data
7.1
34
Not enough data
6.9
33
Not enough data
7.1
33
Not enough data
6.8
33
Not enough data
Agentic AI - Online Appointment Scheduling
7.2
33
Not enough data
7.3
33
Not enough data
7.6
33
Not enough data
Customization
8.9
2086
9.2
161
8.8
1998
8.4
139
9.0
2004
Feature Not Available
8.7
2131
8.8
176
Additional Functionality
8.8
1926
8.6
122
7.7
1674
Feature Not Available
8.9
2009
8.4
121
8.0
1674
7.6
81
8.9
1987
8.8
143
Performance reviews
9.2
226
Not enough data
8.8
206
Not enough data
Feedback
9.0
211
Not enough data
8.7
197
Not enough data
Data
8.9
209
Not enough data
8.6
197
Not enough data
Generative AI
7.4
97
Not enough data
6.9
95
Not enough data
Before the Job
7.1
150
Not enough data
7.3
142
Not enough data
7.5
149
Not enough data
7.3
149
Not enough data
On the Job
7.3
146
Not enough data
7.9
159
Not enough data
7.4
145
Not enough data
7.9
154
Not enough data
7.5
143
Not enough data
After the Job
8.4
166
Not enough data
8.1
164
Not enough data
7.0
143
Not enough data
7.4
142
Not enough data
Agentic AI - Field Service Management
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
Sourcing
7.4
212
Not enough data
7.4
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Not enough data
Candidate Management - Applicant Tracking System
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Not enough data
Platform
8.9
871
Not enough data
8.1
782
Not enough data
8.0
746
Not enough data
8.6
810
Not enough data
9.1
851
Not enough data
8.8
807
Not enough data
8.7
834
Not enough data
8.7
825
Not enough data
AI - Applicant Tracking Systems (ATS)
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Not enough data
Platform Basics
8.4
410
Not enough data
8.6
444
Not enough data
8.3
422
Not enough data
Platform Content
8.5
408
Not enough data
8.8
446
Not enough data
8.3
398
Not enough data
7.8
382
Not enough data
Platform Additional Functionality
8.0
382
Not enough data
8.3
398
Not enough data
7.9
388
Not enough data
7.9
385
Not enough data
Platform
8.9
871
Not enough data
8.1
782
Not enough data
8.0
746
Not enough data
8.6
810
Not enough data
9.1
851
Not enough data
8.8
807
Not enough data
8.7
834
Not enough data
8.7
825
Not enough data
Categories
Categories
Shared Categories
Jotform and forms.app are categorized as Online Form Builder and Survey
Unique Categories
forms.app has no unique categories
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
forms.app
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.6%
Education Management
4.8%
Marketing and Advertising
4.8%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
72.9%
Information Technology and Services
5.5%
Education Management
5.5%
Higher Education
5.3%
Marketing and Advertising
4.5%
Computer Software
4.5%
Other
74.7%
Alternatives
Discussions
What is JotForm used for?
10 Comments
RM
Conducting surveys and collecting informationRead more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
What's the security and data protection policy of your app and website for all users?
2 Comments
SR
As far as I know, the company will never sell its assets. The user is the value of the asset. So they will never want any harm to their organization. So keep...Read more
What is the best way to improve on the use of this application.
1 Comment
Official Response from forms.app
Hello Lawrence 🖐️
Thanks for your question!
You can use forms.app in order to create online forms, surveys, questionnaires, and quizzes.
If you're...Read more
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