Compare Jotform and SurveyLab 
Featured Products
At a Glance
Market Segments
Small-Business (73.6% of reviews)
Small-Business (58.0% of reviews)
Entry-Level Pricing
Free
$49.00 Per Month
Jotform
Star Rating
(4,923)4.7 out of 5
Market Segments
Small-Business (73.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSurveyLab
Star Rating
(131)4.5 out of 5
Market Segments
Small-Business (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jotform excels in user experience, particularly for creating specialized forms. Users appreciate how easy it is to design forms with various fields, streamlining processes for submissions, as highlighted by one user who noted the convenience of automatically organizing uploaded documents in Google Drive.
- According to verified reviews, SurveyLab stands out for its robust survey design capabilities. Users find the intuitive drag-and-drop editor and diverse question formats, such as NPS and heatmaps, make it straightforward to create engaging surveys that effectively gather feedback.
- Users say that Jotform's free entry-level pricing is a significant advantage, making it accessible for small businesses. This affordability, combined with its extensive feature set, allows users to create complex forms without upfront costs, which is a major draw for startups and small teams.
- Reviewers mention that while SurveyLab offers strong reporting and analytics features, it sometimes struggles with integration into existing workflows. Users have noted challenges in configuration, which can hinder the overall experience for those looking for seamless implementation.
- G2 reviewers highlight that both platforms provide a high level of ease of use, with users rating them similarly. However, Jotform's slightly higher ratings in setup and admin ease suggest it may be more user-friendly for those new to form-building software.
- According to recent feedback, SurveyLab's quality of support is praised, with users appreciating the assistance they receive. In contrast, Jotform's support has received mixed reviews, indicating that while it is generally helpful, there are areas for improvement in responsiveness and depth of assistance.
Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
SurveyLab
Starter
$49.00
Per Month
Good for start. Standard online survey functionality, including question logic and graphical reports.
- Unlimited questions
- 1000 responses
- Survey templates
Free Trial
Jotform
Free Trial is available
SurveyLab
Free Trial is available
Ratings
Meets Requirements
9.1
3,798
9.0
97
Ease of Use
9.2
3,877
9.2
97
Ease of Setup
9.1
2,993
9.0
50
Ease of Admin
9.1
2,575
9.3
28
Quality of Support
8.8
2,999
9.2
92
Has the product been a good partner in doing business?
9.1
2,458
9.2
28
Product Direction (% positive)
9.3
3,785
9.0
91
Features by Category
Registration
9.0
753
Not enough data
9.2
770
Not enough data
8.0
651
Not enough data
7.9
622
Not enough data
8.2
626
Not enough data
Generative AI
7.4
400
Not enough data
Marketing and Communications
7.8
590
Not enough data
8.5
676
Not enough data
8.3
666
Not enough data
8.3
621
Not enough data
7.5
571
Not enough data
7.8
573
Not enough data
Agentic AI - Event Registration & Ticketing
7.0
78
Not enough data
7.3
78
Not enough data
7.3
79
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
8.5
62
Not enough data
8.7
61
Not enough data
8.0
59
Not enough data
Agentic AI - Lead Capture
7.8
52
Not enough data
7.7
50
Not enough data
Data Capture
8.4
58
Not enough data
8.7
65
Not enough data
7.9
58
Not enough data
8.5
62
Not enough data
Analytics
8.7
61
Not enough data
8.5
63
Not enough data
Customization
9.3
72
Not enough data
9.0
63
Not enough data
8.8
68
Not enough data
8.8
64
Not enough data
Survey Management
9.3
1175
9.2
47
9.3
1196
8.9
47
8.8
1136
8.9
44
9.0
1089
9.0
48
Survey Customization
8.6
1012
8.7
42
8.6
1060
8.7
41
8.3
945
8.6
40
8.0
851
8.7
37
Survey Insights
8.6
1090
8.6
43
7.9
840
8.5
38
8.8
1091
8.4
40
8.5
1018
8.8
39
Agentic AI - Survey
7.5
126
7.7
8
7.6
123
8.1
8
7.7
126
8.3
10
Notifications
8.7
45
Not enough data
8.4
45
Not enough data
8.5
43
Not enough data
Settings
8.2
44
Not enough data
8.5
44
Not enough data
8.2
44
Not enough data
Personalization
8.9
43
Not enough data
8.8
37
Not enough data
Integrations
7.6
39
Not enough data
8.7
42
Not enough data
8.0
40
Not enough data
7.1
39
Not enough data
7.4
38
Not enough data
Generative AI
7.6
34
Not enough data
7.2
35
Not enough data
7.0
34
Not enough data
7.2
34
Not enough data
6.9
34
Not enough data
Agentic AI - Online Appointment Scheduling
7.4
35
Not enough data
7.4
34
Not enough data
7.6
36
Not enough data
Customization
9.0
2182
8.1
7
8.8
2036
8.3
7
9.0
2031
8.8
7
8.7
2214
9.0
8
Additional Functionality
8.8
1965
8.8
7
7.7
1694
8.1
7
8.9
2059
8.6
7
8.0
1710
8.9
6
8.9
2023
9.2
8
Performance reviews
9.2
227
Not enough data
8.8
207
Not enough data
Feedback
9.0
212
Not enough data
8.7
198
Not enough data
Data
8.9
210
Not enough data
8.6
198
Not enough data
Generative AI
7.4
97
Not enough data
6.9
95
Not enough data
Before the Job
7.1
151
Not enough data
7.3
142
Not enough data
7.6
150
Not enough data
7.3
149
Not enough data
On the Job
7.3
146
Not enough data
8.0
161
Not enough data
7.4
145
Not enough data
7.9
154
Not enough data
7.5
143
Not enough data
After the Job
8.4
167
Not enough data
8.1
164
Not enough data
7.0
143
Not enough data
7.4
142
Not enough data
Agentic AI - Field Service Management
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
Sourcing
7.5
212
Not enough data
7.5
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Not enough data
Candidate Management - Applicant Tracking System
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Not enough data
Platform
8.9
908
9.1
9
8.1
790
9.0
10
8.0
752
8.9
9
8.6
830
8.9
9
9.1
875
8.5
9
8.8
828
8.7
10
8.7
852
8.7
9
8.7
839
8.8
10
AI - Applicant Tracking Systems (ATS)
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Not enough data
Platform Basics
8.4
411
8.7
9
8.6
444
8.9
11
8.3
422
8.9
9
Platform Content
8.5
410
8.8
12
8.8
447
9.1
11
8.3
399
8.7
9
7.8
383
8.9
9
Platform Additional Functionality
8.0
383
8.6
7
8.3
399
8.7
9
7.9
388
8.7
9
7.9
387
8.5
9
Platform
8.9
908
9.1
9
8.1
790
9.0
10
8.0
752
8.9
9
8.6
830
8.9
9
9.1
875
8.5
9
8.8
828
8.7
10
8.7
852
8.7
9
8.7
839
8.8
10
Categories
Categories
Shared Categories
Jotform and SurveyLab are categorized as Online Form Builder, Employee Engagement, and Survey
Unique Categories
SurveyLab has no unique categories
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.5%
Marketing and Advertising
4.8%
Education Management
4.8%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
73.0%
Information Technology and Services
12.5%
Education Management
8.3%
Higher Education
5.0%
Computer Software
5.0%
Financial Services
4.2%
Other
65.0%
Alternatives
Discussions
What is JotForm used for?
10 Comments
RM
Conducting surveys and collecting informationRead more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
What's the best way to utilize surveylab?
3 Comments
YN
The best way to use surveylab is to be in an eligible country and not use a VPN, have a stable connection, and provide real information.Read more
Can you make the basic plans limit bigger than 1000 respondents?
2 Comments
GA
You cannot increase the limit of the basic plan unless you upgrade to the next plan. 1000 responses is a good amount to understand if your survey has value....Read more
SurveyLab has no more discussions with answers
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